Toll-free number registration process
Important
It can take up to 15 business days for your registration to be processed after it is submitted.
If you use AWS End User Messaging SMS to send messages to recipients in the United States or the US territories of Puerto Rico, US Virgin Islands, Guam and American Samoa, you can use toll-free phone numbers (TFN) to deliver those messages. After you request a TFN you can register your company using the TFN. Each TFN requires a specific use case. For example, if you register a TFN to use for one-time passwords, it can only be used for sending one-time passwords. If a TFN is used for anything other than the specified use case, it can be revoked.
Register a toll-free number
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You first need to request the toll-free number. When you request the toll-free number in the Registration Required window enter a friendly name for the registration.
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You can begin the registration process by choosing Begin registration or choose Register later to come back and complete the form.
Topics
Toll-free number forbidden use cases
Please be aware that AWS is limited in our ability to send any messages or register TFNs for some use cases. Certain use cases are blocked entirely (for example, use cases related to controlled substance, or phishing) and other might be subject to high levels of filtering (for example, high risk financial messages). You might be unable to register TFNs associated with restricted content use cases defined in Prohibited message content.
