Performance dashboard: a summary of your bot's intent and utterance metrics

In the performance dashboard, you can view details about the performance of your bot's intent fulfillment and utterance recognition.

The Intent performance breakdown section displays the total number of times your bot invoked an intent and breaks down the number and percentage of times that the intents were categorized as a success, failed, dropped, and switched. See Intents for an explanation of these definitions. Hover over a segment of the chart to show a box with the count and percentage of conversations with that result, as in the following image.

Select View all intents to reveal a dropdown menu, from which you can choose to view a list of intents that the bot elicited. You can also choose to view intents with a specific result (success, failed, dropped, or switched). These links take you to the Intent performance subsection of the Performance dashboard. For more information, see Intent performance.

The Utterance recognition section summarizes the number of utterances that were missed and detected. Select View details to navigate to a list of utterances for the bot. Choose the number under Missed utterances to see a list of missed utterances and the number under Detected utterances to see a list of detected utterances for the bot. For more information, see Utterance recognition.

Select Intents performance and Utterance recognition under the Performance dashboard in the left sidebar to view details about intents and utterances in your bot.

Intent performance

This dashboard summarizes the performance of intents used with your bot in descending order of frequency. The bar next to each intent visualizes the number of times the intent was categorized as a success, failed, dropped, and switched. See Intents for an explanation of these definitions. Hover over a segment of the bar to see the number of conversations using that intent with that result, as in the following image:

At the top of the chart, you can toggle the intent statuses that you want to view with the Success, Failed, Dropped, and Switched checkboxes.

Select the dropdown menus to the right of Showing to adjust the number of intents to display and whether to display intents in ascending or descending order of frequency.

Select an intent name to navigate to a page that shows three charts: Intent performance breakdown, Slot performance, and Intent switches.

The Intent performance breakdown section displays the total number of times that the bot used the intent and breaks down the number and percentage of times intent fulfillment was categorized as a success, failed, dropped, and switched. See Intents for an explanation of these definitions. Hover over a segment of the chart to see the count and percentage of times that intent fulfillment yielded that result.

The Slot performance section displays metrics for the slots that belong to the current intent. To sort by a column, select that column once to sort in ascending order and twice to sort it in descending order. You can use the search bar to find a specific slot or use the page number buttons to navigate through the slots.

The Intent switches section lists out the instances in which the bot switched from the current intent to another one with the following information:

Utterance recognition

This page lists out all the utterances that were missed and detected by your bot and provides tools for you to add sample utterances to intents to help train your bot. See Utterances for an explanation of these definitions. Use the tabs at the top to switch between a list of Missed utterances and of Detected utterances.

To add utterances to an intent: