# Creating a service request in Accelerate
<a name="creating-a-sr"></a>

To create a service request, follow these steps:

1. From the AMS Accelerate console, browse to [Dashboard](https://console.aws.amazon.com/managedservices/dashboard).

1. Choose **Open a service request**, the **AMS – Service Request** is pre-selected. 

1. Choose a **Category**.

1. Choose **Severity** (Plus or Premium tiers only).

1. Enter information for:
   + **Subject**: A descriptive title for the service request.
   + **Description**: A comprehensive description of the service request, the systems impacted, and the expected outcome of a resolution.

1. To add an attachment, choose **Attach files**, browse to the attachment you want, and choose **Open**. To delete the attachment, choose the delete icon![\[Blue circular icon with a white X symbol in the center.\]](http://docs.aws.amazon.com/managedservices/latest/accelerate-guide/images/icon-delete-attachment.png)

1. **Contact us**: The default contact AMS through the web. To select other options:
   + **Preferred contact language**: English is the supported language for AMS Accelerate service requests.
   + **Web**: Your service request is submitted through the web and handled by the AMS operations team.
   + **Chat**: Chat online with an AMS Accelerate operations representative. This option adds you to the chat queue.
   + **Phone**: An AMS operations representative calls you back. Enter your AWS Region, phone number, and extension if applicable.
   + **Additional contacts**: Enter any additional email addresses you want copied on your service request.

1. Choose **Submit**.

   A case details page opens with information on the service request, such as **Type**, **Subject**, **Created**, **ID**, and **Status**. Plus, a **Correspondence** area that includes the description of the request you create.

   To open a correspondence area and provide additional details or updates in status, choose **Reply**.

   After the service request has been resolved, choose **Resolve Case**.

    If there are so many correspondences that they don't all appear on the page, choose **Load More**.

   Be sure to rate the service through the 1-5 star rating to let AMS know how we're doing.

**Note**  
If you're going to test service request functionality, we recommend you add a no-action flag to your service request's subject, such as `AMSTestNoOpsActionRequired`. Then you can test without starting the service request resolution process.  
The AMS Accelerate team receives service requests created by you programmatically using the [AWS Support API](https://docs.aws.amazon.com/awssupport/latest/user/Welcome.html) with service code `service-ams-operations-service-request`.