# Monitoring and updating a service request for Accelerate
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To monitor a case, incident or service request, using Support Center, follow these steps.

1. In the AWS Management console, browse to **Support**.

1. From the left navigation, select **Your support cases**, browse to a case and choose the **Subject** link to open a details page with current status and correspondences.

   If you want to use phone or chat at this point, click **Open case in Support Center** to open the case **Create** page in the Support Center, auto-populated with the AMS service type.

   When a reported incident or service request case is updated by the Accelerate operations team, you receive an email and a link to the incident in the Support Center so you can respond.
**Note**  
You can't respond to case correspondence by replying to the email.

   If there are many cases in the dashboard, you can use the **Filter** option:
   + **Subject**: Use this filter to search on keywords in the subject of the case.
   + **Severity**: Use this to filter cases by severity by selecting a severity from the list.
   + **Case type**: Use this to see all cases of a particular case type. Accelerate incidents and service requests appear under the Technical Support Case Type along with any service-specific cases.
   + **Status**: Use this to filter cases by status by selecting a specific status from the list.

1. To check the latest status, refresh the page.

1. If there are so many correspondences that they do not all appear on the page, choose **Load More**.

1. To provide an update to the case status, choose **Reply**, enter the new correspondence, and then choose **Submit**.

1. To close out the case after it has been resolved to your satisfaction, choose **Close case**.

   Be sure to rate the service through the 1-5 star rating to let AMS know how we're doing.