# AMS responsibility matrix (RACI)
<a name="raci-table"></a>

**Note**  
In order to fulfill its obligations in a timely manner, AWS Managed Services (AMS) may require inputs from you for deciding an appropriate course of action. AMS will contact the designated customer contact for all such clarifications and inputs. AMS will expect a response to such queries within 24 business hours. In case there is no reply within 24 business hours, AMS may choose an action on your behalf.

The AMS responsible, accountable, consulted, and informed, or RACI, matrix assigns primary responsibility either to the customer or AMS for a variety of activities.

AMS manages your AWS infrastructure. The following table provides an overview of the responsibilities of customer and AMS for activities in the lifecycle of an application running within an AMS managed environment.

AMS is not responsible for any of the following activities for Customer Managed accounts or the infrastructure running within them; therefore this RACI is not applicable.
+ **R** stands for responsible party that does the work to achieve the task.
+ **C** stands for consulted; a party whose opinions are sought, typically as subject matter experts; and with whom there is bilateral communication.
+ **I** stands for informed; a party which is informed on progress, often only on completion of the task or deliverable.
+ **Self-service Provisioning** refers to resources that are provisioned by the customer with self-service through the AWS API or Console, including Developer Mode and Self-Service Provisioned Services.
**Note**  
Some sections contain 'R' for both AMS and Customers. This is because, in the AWS Shared Responsibility model, both AMS and the customers take joint ownership to respond to infrastructure and application issues.

  To provide self-service provisioning capabilities, AMS has created elevated IAM roles with permission boundaries to limit unintended changes from direct AWS service access. Roles do not prevent all changes and you are responsible to adhere to your internal controls, compliance, and to validate that all AWS services being used meet the required certifications. We call this the Self-Service Provisioning mode. For details on AWS compliance requirements, see [AWS Compliance](https://aws.amazon.com/compliance/).

  For resources that you provision through self-service, AMS provides incident management, detective controls and guardrails, reporting, designated resources (Cloud Service Delivery Manager and Cloud Architect), Security & access, and technical support through service requests. Additionally, where applicable, you assume responsibility for continuity management, patch management, infrastructure monitoring, and change management for resources provisioned or configured outside of the AMS change management system.

[\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/managedservices/latest/userguide/raci-table.html)

8AMS provides AMIs for Amazon EC2 only

9AMS is responsible for End of Life OSes only when the customer signs an extended support agreement with OS vendor