# Getting support for AWS Marketplace
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For general AWS Marketplace issues, [contact us](https://aws.amazon.com/contact-us/). For questions about the software you purchase through AWS Marketplace, contact the software seller. 

## Finding your AWS account number for customer support
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If you or your users need to contact Support, you need your AWS account number.

**To find your AWS account number**

1. Sign in to the [AWS Management Console](https://console.aws.amazon.com/console/home) with your user name.

1. In the top navigation bar, choose **Support** and then choose **Support Center**.

   Your AWS account ID (account number) appears below the top navigation bar.

Following are the support options available to buyers:

**AWS Customer Service (AWS CS)**

The AWS CS team is a specialized group of Technical Customer Support Associates and Specialists (TCSA/TCSS) who handle account and billing contacts related to AWS Marketplace services.

**How to contact**

Use the [AWS Support Console](https://support.console.aws.amazon.com/support/home?).

**Reasons to contact**
+ Account and billing support
+ Switch to invoicing requests
+ Refund requests
+ Contact cancellations (public and private)

**Note**  
You must have the appropriate permissions to create cases in the AWS Support Console. For more information, see [AWS Support identity-based policy examples](https://docs.aws.amazon.com/awssupport/latest/user/security_iam_id-based-policy-examples.html) in the *AWS Support User Guide*.