Managing email notifications for AWS Marketplace events
AWS Marketplace sends email notifications of updates to offers, agreements, subscriptions, products, security, billing and payments, and Private Marketplace. Independent software vendors (ISVs), AWS Marketplace Channel Partners, and customers can receive email notifications. For examples and details of email notifications sent for offer and agreement updates, refer to Event types.
AWS Marketplace sends email notifications to the email address associated with the root user of your AWS account. To update the email address associated with your AWS account, refer to Update the primary contact for your AWS account. You can also add custom email aliases for notifications and unsubscribe recipients from email notifications.
Note
If you are missing AWS Marketplace emails, check your spam folder or adjust email settings. Email
notifications from AWS Marketplace are sent from no-reply@marketplace.aws. Providers such
as Google and Yahoo may filter these. For instructions, refer to Prevent valid emails from going to Spam (Google)
Event types
The following event types are supported by email notifications for all products and pricing types, except for machine learning products.
The following table shows the events for offers. An offer is a set of terms for a buyer's use of a product. For more information, refer to Preparing a private offer for your AWS Marketplace product.
| Event | Recipient | Title | Fields | |
|---|---|---|---|---|
|
Offer Published CP Notification CPPO |
Publication of AWS Marketplace Channel Partner private offer. |
Channel partner |
AWS Marketplace Channel Partner private Offer published |
Customer AWS account ID, ISV name, ISV AWS Account ID, Product name, Product ID, Offer ID, Opportunity ID, Offer published date, Offer expiration date |
|
Offer Published ISV Notification CPPO |
Publication of AWS Marketplace Channel Partner private offer. |
ISV |
Channel Partner Private Offer Published |
Customer AWS account IDs, Channel partner, Channel partner AWS account ID, Product name, Product ID, Offer name, Offer ID, Opportunity ID, Offer published date, Offer expiration date, Wholesale price |
|
OfferPubISVNotificationSCPO-1.0 |
Seller publishes an AWS Marketplace Channel Partner private offer. |
ISV or AWS Marketplace Channel Partner |
Private Offer Published |
Customer AWS Account IDs, Product Name, Product ID, Offer Name, Offer ID, Offer Published Date, Offer Expiration Date, Total Contract Value |
|
Reseller Opportunity Expired |
Selling authorization for the AWS Marketplace Channel Partner expires. |
AWS Marketplace Channel Partner |
Offers: View expired selling authorization |
ISV, Product Name, Product ID |
|
Reseller Opportunity Revoked |
ISV revokes selling authorization for the AWS Marketplace Channel Partner. |
AWS Marketplace Channel Partner |
Offers: View deactivated selling authorization |
ISV, Product Name, Product ID |
|
Reseller Opportunity Created |
ISV creates a selling authorization or opportunity for the AWS Marketplace Channel Partner. |
AWS Marketplace Channel Partner |
Offers: Create private offer for new selling authorization |
ISV, Product Name, Product ID, Selling authorization duration |
ISVs and channel partners receive email notification when a buyer accepts a public offer, private offer, or a channel partner private offer. An agreement is created when an offer is accepted. Email notifications are also sent for agreement lifecycle events. These include agreement commencements, cancellations, replacements, and failures after buyer acceptance. The following table shows the emails that are sent for agreement events.
| Event | Recipient | Title | Fields | |
|---|---|---|---|---|
|
Offer Accepted – Private or Public offer |
AWS Marketplace customer accepts a public or private offer. |
ISV |
Customer accepted an AWS Marketplace offer |
Customer company name, Customer AWS account ID, Product name, Product ID, Agreement ID, Agreement start date, Agreement end date, Agreement acceptance date, Purchase amount |
|
Offer Accepted – Channel Partner Private offer |
AWS Marketplace customer accepts an AWS Marketplace Channel Partner private offer. |
ISV |
Customer accepted an AWS Marketplace Channel Partner private offer |
Customer company name, Customer AWS account ID, Channel partner name, Channel partner AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date, Agreement acceptance date, Wholesale price |
|
Offer Accepted – Channel Partner Private offer |
AWS Marketplace customer accepts an AWS Marketplace Channel Partner private offer. |
AWS Marketplace Channel Partner |
Customer accepted an AWS Marketplace Channel Partner private offer |
Customer company name, Customer AWS account ID, ISV name, ISV AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date, Agreement acceptance date, Wholesale price, Margin, Purchase amount |
|
Agreement Started – Private offer |
An AWS Marketplace agreement for the contract or subscription product has started from a private offer with a future start date. |
ISV |
An AWS Marketplace agreement has started |
Customer AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date, Purchase amount |
|
Agreement Started – Channel Partner Private offer |
An AWS Marketplace agreement for the contract or subscription product has started from a channel partner private offer. |
ISV |
An AWS Marketplace agreement has started |
Customer AWS account ID, Channel partner name, Channel partner AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date, Wholesale price |
|
Agreement Started – Private offer |
Acceptance of an AWS Marketplace Channel Partner offer starts the agreement for a contract or subsciption product. |
AWS Marketplace Channel Partner |
An AWS Marketplace agreement has started |
Customer AWS account ID, ISV name, ISV AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date, Margin, Purchase amount |
|
Agreement Canceled – Private or Public Offer |
Cancellation of a private or public offer agreement. |
ISV |
An AWS Marketplace agreement was cancelled. |
Customer AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date |
|
Agreement Canceled – Channel Partner Private Offer |
Cancellation of an AWS Marketplace Channel Partner private offer agreement. |
AWS Marketplace Channel Partner |
An AWS Marketplace agreement was cancelled. |
Customer AWS account ID, Channel partner, Channel partner AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date |
|
Agreement Canceled – Channel Partner Private offer |
Cancellation of an AWS Marketplace Channel Partner private offer agreement. |
AWS Marketplace Channel Partner |
An AWS Marketplace agreement was cancelled. |
Customer AWS account ID, ISV, ISV AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date |
|
Compliance Failure – Seller of Record |
An AWS Marketplace agreement fails because of a customer payment failure. |
ISV or AWS Marketplace Channel Partner that created the offer |
Action required: AWS Marketplace Agreement Creation Failure |
Subscribing AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID |
|
Payment Failure – Seller of Record |
An AWS Marketplace agreement fails because of a customer payment failure. |
ISV or AWS Marketplace Channel Partner that created the offer |
Payment failure for an AWS Marketplace agreement |
Customer AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID |
|
Agreement Replaced – Private offer |
An AWS Marketplace agreement is replaced by another agreement. |
ISV |
An AWS Marketplace agreement has been replaced |
Company name, Customer AWS account ID, Product name, Product ID, Offer name, Offer ID, New agreement ID, Agreement start date, Agreement end date, New purchase amount |
|
Agreement Replaced – Channel Partner Private offer |
An AWS Marketplace agreement is replaced by another agreement. |
ISV |
An AWS Marketplace agreement has been replaced |
Company name, Customer AWS account ID, Channel partner, Channel partner AWS account ID, Product name, Product ID, Offer name, Offer ID, New agreement ID, Agreement start date, Agreement end date, Wholesale price |
|
Agreement Replaced – Channel Partner Private offer |
An AWS Marketplace agreement is replaced by another agreement. |
AWS Marketplace Channel Partner |
An AWS Marketplace agreement has been replaced |
Company name, Customer AWS account ID, ISV name, ISV AWS account ID, Product name, Product ID, Offer name, Offer ID, New agreement ID, Agreement start date, Agreement end date, Wholesale price, Margin, New purchase amount |
Field descriptions
The following table shows descriptions of the fields referred to in the Offers and Agreements tables.
| Field | Description |
|---|---|
|
Customer company name |
Name of the subscriber's company. |
|
Customer AWS account ID |
ID of the AWS account subscribed to the product. |
|
ISV name |
Seller business name. |
|
ISV AWS account ID |
ID of the seller's AWS account. |
|
Product name |
Title of the product. |
|
Product ID |
Friendly, unique identifier for the software product. |
|
Offer name |
Title of the offer. |
|
Offer ID |
Identifier of the offer that the buyer signed. |
|
Offer visibility |
Whether the offer is a public, private, or an enterprise contract offer. |
|
Agreement ID |
A unique agreement data feed reference for the agreement signed between a proposer and an accepter to start using a product. |
|
Agreement start date |
The date that the customer's product subscription starts, in the format |
|
Agreement acceptance date |
The date when the customer subscribed to the product, in the format |
|
Agreement end date |
The date when the contract expires, formatted in the format |
|
Agreement end date |
The date when the contract expires, formatted in the format |
|
Purchase amount |
The estimated cost of the agreement, otherwise known as total contract value. This applies to SaaS, professional services, and server product types and contract or annual pricing types. |
|
Channel partner company name |
Name of the account that purchased a product or service at wholesale cost from an ISV to resell to a customer. |
|
Channel partner AWS account ID |
ID of the AWS account of the channel partner that purchased a product or service from an ISV to resell to a customer. |
|
Wholesale price |
The wholesale cost from an ISV to resell a product to the channel partner. |
|
Currency code |
The offer pricing currency associated with the estimated cost of the agreement. |
|
New agreement ID |
Agreement ID of a renewed or upgraded agreement. |
|
Offer published date |
Date when the seller published the offer. |
|
Offer expiration date |
Date when the offer expires. |
|
Opportunity ID |
Unique identifier for a registered opportunity. |
|
Selling authorization duration |
How long resellers are authorized to create offers using discounts as specified in the selling authorization. |
Manage notifications
The following topics explain how to manage email notifications for events.
Adding or updating email addresses
You can add up to 10 email addresses for custom email notifications using the AWS Marketplace Management Portal.
To add or update email addresses
-
Sign in to the AWS Marketplace Management Portal.
-
From Settings, choose the Notifications tab.
-
Under Email for custom notifications, choose Add email address.
-
For Recipient details, enter a custom email address in the Email address field.
-
(Optional) Choose Add new recipients to add another email address (up to 10 total).
-
Choose Submit.
Unsubscribing recipients from notifications
You can remove an email address so the recipient is unsubscribed from custom email notifications.
To unsubscribe recipients from event notifications
-
Sign in to the AWS Marketplace Management Portal.
-
From Settings choose the Notifications tab.
-
Under Email for custom notifications, choose Update email address.
-
For Recipient details, choose Remove to remove the email address.
-
Choose Submit.
Note
You can also unsubscribe using the link in the email.
