Creating a change request for a single AMI product in AWS Marketplace
To make changes to a product or version in AWS Marketplace, you submit a change request through the AWS Marketplace Management Portal. Change requests are added to a queue and can take from minutes to days to resolve, depending on the type of request. You can see the status of requests in the AWS Marketplace Management Portal. This topic provides the procedures that you can use to create a change request for a single-AMI product in AWS Marketplace, including the option to use the self-service experience.
You can create a change request for the following situations:
-
You saved your in-progress steps, but didn't complete the entire process, while using the self-service experience to create a single-AMI product listing. To complete the remaining steps, you create a change request.
-
You want to make modifications to the product information for your product that is in either a Limited or Public state. To update the information, you create a change request. For more information about the types of changes that you can request for AMI-based products, see Create a change request.
Note
In addition to the AWS Marketplace Management Portal, you can also create change requests by using the AWS Marketplace Catalog API.
Topics
Create a change request by using self-service
To make modifications to versions or the product information, you create a change request in the AWS Marketplace Management Portal. Change requests are the
building blocks of a self-service listing that you use to make changes to your product.
Each time you select Save and exit from the steps or select
Submit for any update, you are making a change request. You can
find your requests on the AWS Marketplace Management Portal Request
To create a change request using self-service
-
Open the AWS Marketplace Management Portal at https://aws.amazon.com/marketplace/management/tour/
, and sign in to your seller account, then go to the Server products page. -
On the Server products tab, select the product that you want to modify.
-
Choose an option from the Request changes dropdown.
-
After you make a change request, there is a wait time for the system to process your request, reflected Under Review. When the request completes, it will result in either Succeeded or Failed.
-
After the request is submitted, it begins processing through these statuses: Under review, Preparing changes, and Applying changes.
-
Succeeded means that the requested change has been processed and changes reflect in the system.
-
Failed means that something went wrong with the request, so the changes were not processed. If the status is Failed, you can select the request to find error codes that provide recommendations on how to correct the error. At this point, you can troubleshoot the errors and create a new request for the change. To make the process faster, you can choose Copy to new request to copy the details of the failed request. Then, you can make the adjustment and resubmit the request.
-
Create a change request
Important
On June 15, 2023, AWS Marketplace will discontinue the following procedure. After June 15, 2023, use the Create a change request by using self-service procedure.
To make modifications to versions or the product information, you create a change request in the AWS Marketplace Management Portal.
To create a change request
-
Open the AWS Marketplace Management Portal at https://aws.amazon.com/marketplace/management/tour/
, and sign in to your seller account, then go to the Server products page. -
On the Server products tab, select the product that you want to modify.
-
Choose an option from the Request changes dropdown list.
For most change requests, you simply fill out the form in the user interface and submit it. However, for certain changes, you must download, complete, and then upload a Product Load Form (PLF). This is a spreadsheet that contains a form for you to fill out with the required information. When you choose one of these change requests, you are prompted to download the correct PLF for the request you are attempting to create. The PLF is pre-populated with information from your existing product details. You can upload your completed PLF to the AWS Marketplace Management Portal File upload
page. Note
We strongly recommend that you download and use the most recent PLF. The form is regularly updated with new information, including instance types and AWS Regions as they become available. You can find the latest PLF for a product from the Server products page, by selecting the product and then choosing Download Product Load Form.
For more information about the status of a change request, see Get the status of a change request. For insight into potential issues with change requests, see Troubleshooting common errors for change requests on AWS Marketplace.
Get the status of a change request
Important
On June 15, 2023, AWS Marketplace will discontinue the following procedure. This procedure is no longer needed for the self-service experience.
After you submit a change request, you can see the status of your request from the
Requests tab of the Server
products
-
Under review means that your request is being reviewed. Some requests require manual review by the AWS Marketplace team but most are reviewed automatically in the system.
-
Succeeded means that your request is complete. Your product or version has been updated as you requested.
-
Action required means that you need to update your request to fix an issue or answer a question about the request. Select the request to see the details, including any issues.
-
Failed means that something went wrong with the request, and you should create a new request for the change, with the same data.
Additional resources
For more details about change requests for specific types of updates, see the following resources:
