Working with third-party applications in the Amazon Connect Agent Workspace

With Amazon Connect Agent Workspace, you have the option to use first-party applications, such as Customer Profiles, Cases, Wisdom, and features such as step-by-step guides. With support for third-party applications (3p apps), you can unite your contact center software, built by yourself or by partners in one place. For example, you can integrate your proprietary reservation system or a vendor-provided metrics dashboard, into the Amazon Connect agent workspace.

The following topics describe key concepts and procedures for developing applications for Amazon Connect Agent Workspace.