Connecting Salesforce Online to Amazon Q Business
Salesforce is a customer relationship management (CRM) tool for managing support, sales, and marketing teams. You can connect Salesforce Online instance to Amazon Q Business—using either the AWS Management Console or the CreateDataSource API—and create an Amazon Q web experience.
The Amazon Q Salesforce Online connector supports the following Salesforce Online editions: Developer Edition and Enterprise Edition.
Topics
- Known limitations for the Salesforce Online connector
- Salesforce Online connector overview
- Prerequisites for connecting Amazon Q Business to Salesforce Online
- Setting up Salesforce Online for connecting to Amazon Q Business
- Connecting Amazon Q Business to Salesforce Online using the console
- Connecting Amazon Q Business to Salesforce using APIs
- How Amazon Q Business connector crawls Salesforce ACLs
- Salesforce Online data source connector field mappings
- IAM role for Salesforce Online connector
- Troubleshooting your Salesforce Online connector
Learn more
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For an overview of the Amazon Q web experience creation process using IAM Identity Center, see Configuring an application using IAM Identity Center.
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For an overview of the Amazon Q web experience creation process using AWS Identity and Access Management, see Configuring an application using IAM.
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For an overview of connector features, see Data source connector concepts.
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For information about connector configuration best practices, see Connector configuration best practices.
Known limitations for the Salesforce Online connector
The Salesforce Online connector has the following known limitations:
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Salesforce Online API doesn't provide the status of deleted Group, Partner, Profile, and User entities. So, the Salesforce Online connector can't retrieve this information.
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Salesforce Online API doesn't provide the status of modified Attachment titles (Lightning Version). So, the Salesforce Online connector can't retrieve this information.
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Salesforce Online connector supports custom field mappings only for the following entities: Account, Campaign, Contact, Contract, Case, Product Lead, Pricebook, and CustomEntity.
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Salesforce Online API does not provide ACL information for documents with shared access types.
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By default, Salesforce Online Developer has a maximum limit of 15000 total calls per 24 hour period. If a request exceeds this limit, the API returns a
REQUEST_LIMIT_EXCEEDEDerror.
