Chat agent customization in Amazon Quick
When a user account subscribes to Quick, the service automatically creates a system default chat agent. This agent powers the default chat experience, allowing Amazon Quick users to leverage all chat functionalities (such as uploading files to chat, using large language model (LLM) parametric knowledge, and answering from their enterprise data) out of the box. The system default chat agent can be updated in the Amazon Quick agent section by a select set of users who are designated as owners for the agent by the admin.
Amazon Quick uses multiple safety controls for chat interactions in the Amazon Quick web experience. You can configure blocked words and phrases under Guardrails and safety controls. For information about built-in safeguards and blocked words and phrases, see AI guardrails in Amazon Quick.
Admins can also configure whether URLs in chat responses appear as clickable hyperlinks or plain text. This setting applies across all chat agents and flows in your instance, allowing you to control how links are presented to users.
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Admins can also control permissions for whether users can create and use chat agents and flows. For instructions on how to do that, see Custom permissions.
The following sections outline how to edit the system default agent and configure clickable external links in chat responses.
Topics
Grant user permissions to edit system default chat agent
The system default chat agent can be edited by users the admin designates as owners to this agent in the admin console. The following procedure shows you how to grant admin permissions to a user so that they can edit the system default agent.
To grant permissions to edit system default agent
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Log in to the Amazon Quick console.
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Select Manage Quick from the Amazon Quick admin console.
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From the admin console left navigation menu, select Account, and then select Manage assets.
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In Manage assets, select Chat agents.
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Select My Assistant from the list of chat agents shown. Then, from the Actions menu, select Share.
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In the Share assets modal, use the User or Group search bar to find the user or group you want to designate as owners for the system agent.
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Then, from Permissions, choose Owner. Then, select Share.
Edit system chat agent settings
To customize your system chat agent, users designated as owners need to login to Amazon Quick and visit the agent library page. Admins can directly access this page by clicking on the Go to agent link in admin console under Chat agent customization. Once in Amazon Quick, follow these steps to edit your system default chat agent's properties. You can preview and test how your system agent works as you configure it.
To update system chat agent settings
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Log in to the Amazon Quick console.
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Select Manage Quick from the Amazon Quick admin console.
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From the admin console left navigation menu, select Customization, and then select Chat agent customization.
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In Chat agent customization, in System chat agent, select Go to chat agent.
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In the My Assistant page, in Configure chat agent, customize the following sections:
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In Chat agent persona, configure your chat agent's personality, identity, tone, and response style. For detailed information about agent customization options, see Working with chat agents in the Amazon Quick User Guide.
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This agent powers default chat interactions across all users of this account with chat feature access. Ensure that your instructions (e.g. identity and response style) work well for all users of this account.
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In Reference documents, upload files that remain active in your chat agent's memory to guide all interactions. For detailed information about file upload options, see Working with chat agents in the Amazon Quick User Guide.
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Since this agent is meant for broad use, this is a place to upload enterprise-level response templates and guides.
The system default agent isn't linked to specific knowledge sources, actions, or spaces to ensure it works for all users regardless of their access permissions. This setting can't be changed.
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In Customization, configure details to help recognize the chat agent. For detailed information about customization options, see Working with chat agents in the Amazon Quick User Guide.
Configure clickable external links in chat responses
Admins can configure whether URLs in chat agent responses appear as clickable hyperlinks. The following procedure shows you how to enable clickable hyperlinks for all chat agents in your Amazon Quick instance.
To enable clickable external links
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Log in to the Amazon Quick console.
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Select Manage Quick from the Amazon Quick admin console.
From the admin console left navigation menu, select Customization, and then select Chat agent customization.
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Under Clickable external links, turn the toggle on.
