# Amazon Quick Slack extension
**Note**
Before you deploy a Slack extension as an author, your Amazon Quick admin must [configure Amazon Quick access to Slack](https://docs.aws.amazon.com/quicksuite/latest/userguide/slack-extension.html).
The Amazon Quick Slack extension brings AI-powered assistance directly into team conversations, enabling access to organizational knowledge and document analysis without leaving Slack.
Key capabilities include:
+ Extension access through Slack's AI assistant side panel for continuous availability.
+ Engagement with Quick through **@Amazon Quick** mentions in channels for contextual team assistance. Contextual responses with relevant content from the Slack channel are not supported at this time.
+ Direct interaction through private messages for individual productivity.
+ External actions in third-party applications from Slack using [action connectors](https://docs.aws.amazon.com/quicksuite/latest/userguide/action-connectors.html) configured by your organization.
+ Unlimited usage for enhanced team collaboration and knowledge sharing.
+ General knowledge capabilities.
+ Company-specific information search when enabled.
+ Source-attributed responses.
+ File upload and processing of up to 20 files simultaneously.
+ Contextual summaries and insights generation.
**Topics**
+ [Amazon Quick Slack extension author guide](slack-extension-author-guide.md)
+ [Amazon Quick Slack extension user guide](slack-extension-user-guide.md)
# Amazon Quick Slack extension author guide
As an Amazon Quick author, you can deploy Quick Slack extensions after your admin establishes the foundational connection to your organization's Slack workspace. Your capabilities depend on the permission level granted by your administrator.
With **limited permissions** (view, share, delete only), you can manage basic extension operations through the landing page after admin completes all setup. With **full permissions** (deploy, view, share, delete, edit), you can complete the Slack OAuth application deployment, rename extensions, and access all editing features.
Author capabilities for Slack extensions:
+ Deploy extensions to your organization's Slack workspace using OAuth (requires full permissions).
+ Customize extension settings - names, descriptions (requires full permissions).
+ Manage sharing and access permissions (available with limited or full permissions).
**Note**
Before you deploy a Slack extension as an author, your Quick admin must [configure Amazon Quick access to Slack](https://docs.aws.amazon.com/quicksuite/latest/userguide/slack-extension.html).
**Topics**
+ [Deploy a Slack extension](#add-extensions-slack)
+ [Edit Slack extension](#edit-extensions-slack)
+ [Share Slack extension](#share-extensions-slack)
+ [Delete Slack extension](#delete-extensions-slack)
## Deploy a Slack extension
Deploy a new Slack extension instance in the Quick console. This process establishes the foundation for connecting AI-powered assistance to your Slack workspace.
**Note**
This action requires full author permissions.
1. Sign in to the Amazon Quick console.
1. In the left navigation, under **CONNECTIONS**, select **Extensions**.
1. Select **Create extension**.
1. Select **Slack**. Then, select **Next**.
1. Configure the following fields:
+ **Name** - A name for your extension is pre-filled for you. You can edit this and enter a descriptive name for the Slack extension.
+ **Description** (optional) - A description for your extension is pre-filled for you. You can edit this and enter a new description to provide additional context about this extension configuration.
+ **Installation** type - Your Slack extension supports OAuth installation by default.
1. Select **Next** to save your configuration.
1. From the **Extension** summary page, navigate to the extension you just configured.
1. Then, from the **Actions** menu, navigate to the extension you just configured.
1. Select **Install**. Then, from the **Complete installation for Slack assistant** dialog box that opens, select **Install**.
A success message will open up on the top right of your screen.
1. From the success message, select **Install extension** to finish installing your extension.
**Note**
You can also navigate to the extensions summary page and deploy your extension from the **Actions** menu.
1. The link will open to a Slack login page where after you login (as admin) you will need to find and be asked to install the Amazon Quick app within your Slack workspace.
**Note**
You may see a "This app is not approved by Slack banner." This message can be ignored.
1. Choose **Allow** to install your Amazon Quick App for Slack.
1. Once the installation is complete, you will see the page confirming that the **Congratulations\$1 Your Slack App has been successfully installed.**
1. Choose **Open the Amazon Quick App in Slack**.
1. This will open your Slack workspace where all users will be required to sign-in.
Your Slack extension has now been successfully deployed and is available for users.
## Edit Slack extension
**Note**
This action requires full author permissions.
As an author, you can edit the extensions you deploy to your users. Modify extension settings to update names, descriptions, or configuration options. Changes take effect immediately and apply to all users with access to the extension.
1. Sign in to the Amazon Quick console.
1. In the left navigation, under **CONNECTIONS**, select **Extensions**.
1. Select the three dot menu icon for the Slack extension you need to edit.
1. Select **Edit**.
1. Edit the configuration as required and select **Save** to confirm the changes.
## Share Slack extension
Share ownership and management permissions with specific users and groups, enabling multiple users to manage extensions and assist with installation. You can assign different permission levels and manage access as needed.
1. Sign in to the Amazon Quick console.
1. In the left navigation, under **CONNECTIONS**, select **Extensions**.
1. Select the three dot menu icon for the Slack extension you need to share.
1. Select **Share**.
1. Enter the users and groups you would like to share the extension with.
1. Select **Share** to send the access email to each group and user.
1. From the drop-down next to each name, you can edit their access levels (**Viewer** or **Owner**).
1. **Optional:** You could select **Remove access** to delete the access for the selected group or user.
## Delete Slack extension
As an author, you can delete the extensions you deploy to your users. Permanently remove a extension from your Quick console and revoke access for all users. This action cannot be undone and requires confirmation.
1. Sign in to Amazon Quick console.
1. In the left navigation, under **CONNECTIONS**, select **Extensions**.
1. Select the three dot menu icon for the Slack extension you need to delete.
1. Select **Delete**.
1. Enter the word, "confirm", and select **DELETE**.
# Amazon Quick Slack extension user guide
As a user, you can access Amazon Quick directly within Slack to get AI-powered assistance without leaving your workspace. The extension integrates seamlessly into your Slack environment, providing instant access to knowledge bases and intelligent responses.
**Topics**
+ [Add a Slack Extension to your Slack](#slack-extension-setup-users)
+ [Access Quick in your Slack side panel at any time](#access-slack-side-panel)
+ [Slack extension use cases](#slack-use-cases)
+ [Amazon Quick Slack extension usage guidelines](#slack-usage-guidelines)
+ [Slack extension known limitations](#slack-extension-known-limitations)
## Add a Slack Extension to your Slack
Install the Amazon Quick app in your Slack workspace to enable AI-powered assistance. This one-time setup makes Quick accessible throughout your Slack environment.
**Add a Slack Extension to your Slack**
1. Open and login to the Slack workspace for your company.
1. Choose **More** in the left navigation, then select **Automations**.
1. Choose **Apps**.
1. Choose **\$1 Add apps**.
1. Search for **Quick** and choose Quick.
1. Select your Slack profile picture in the bottom left of Slack.
1. Navigate to **Preferences** > **Navigation** > **AI Apps and Agents** > select **Show app agents** > and select **Quick**.
1. Quick is now available to access anywhere in Slack through an icon in the top right of your Slack window.
**Note**
For more information, see [Understand AI apps in Slack](https://slack.com/help/articles/33076000248851-Understand-AI-apps-in-Slack) in the Slack help center.
## Access Quick in your Slack side panel at any time
Once you've added Quick to your Slack workspace, you can access it conveniently through the side panel for quick assistance without interrupting your workflow. The side panel provides persistent access to Quick while you work in Slack channels and direct messages.
**Access Quick in your Slack side panel at any time**
1. Click on your Slack profile picture in the bottom left of Slack.
1. Navigate to **Preferences** > **Navigation** > **AI Apps and Agents** and select **Amazon Quick**.
1. Quick will now be available to access anywhere in Slack through an icon in the top right of your Slack window.
## Slack extension use cases
With Quick integrated into Slack, you can search and access your organization's knowledge bases directly from your conversations. This allows you to find relevant information, get answers to questions, and enhance your communications without leaving Slack.
**Search your organization's knowledge wherever you are**
1. Open the Quick side panel from the top right of your Slack window or start a DM with Quick under **Apps**.
1. Ask Quick a question about its knowledge from your spaces and connected knowledge bases.
1. To personalize your conversation using your data, use the gear icon (visible after sending your first message to Quick) within your conversation to select an agent or a space to respond from.
**Get Quick's in-context help in Slack conversation threads**
1. Navigate to a Slack conversation thread of your choice.
1. Type **@Amazon Quick** and ask any question about the messages in that thread or its knowledge from your spaces and Quick knowledge bases.
1. If Quick is not already added to the channel, you will be prompted to add it before receiving a response.
****Perform actions in external applications****
1. Start a direct message (DM) with Quick.
1. Ask it to perform an action of your choice in an external application using [action connectors](https://docs.aws.amazon.com/quicksuite/latest/userguide/action-connectors.html) configured by your organization.
**Upload and analyze images**
1. In any Slack channel or direct message, upload an image by dragging and dropping it or using the attachment button.
1. Mention **@Amazon Quick** and ask questions about the uploaded image, such as requesting analysis, descriptions, or insights.
1. Quick will analyze the image and provide relevant information based on your request.
## Amazon Quick Slack extension usage guidelines
As a user, you are responsible for keeping company information safe. The following guidance helps you use Amazon Quick apps securely while maintaining data privacy and compliance.
### When using the Slack extension
To start fresh, begin a new conversation by selecting **New chat** in direct messages. Closing the side panel ends your current conversation. You can access conversation history through Slack message history or the Amazon Quick chat instance, which includes conversations from all channels. You can view complete conversation details, including attachment names, and access the same knowledge base available in your Amazon Quick chat instance.
**Note**
Users can access conversation history in Slack. Deleting the conversation in Slack will not delete from conversation history in Amazon Quick. However, users need to visit the Amazon Quick chat instance to manage their conversations.
### Conversation retention policy and accuracy
Amazon Quick automatically deletes conversations after 30 days of inactivity. Slack conversation retention follows your company's specific history rules, and Slack retention periods may exceed Amazon Quick's 30-day limit.
Users can access conversation history in Slack through the AI App History tab. Deleting the conversation in Slack will not delete from conversation history in Amazon Quick. However, users need to visit the Amazon Quick chat instance to manage their conversations.
### Security considerations
When you use Amazon Quick in public channels, remember that responses reflect individual user permissions and content may include information not accessible to all channel members. It may generate responses that contain sensitive data that can't be publicly shared.
To protect your organization's data, carefully evaluate public channel usage, consider the security implications, and plan deployment with data privacy in mind. Amazon Quick maintains strict data privacy by not using customer data for service improvements, not using customer data to enhance language models, and not indexing Slack conversations into your company's Amazon Quick instance.
## Slack extension known limitations
The following are known limitations of the Amazon Quick Slack extension:
+ The Slack extension doesn't have access to all your Slack conversations. It only has access to the messages in Slack conversation threads where it is mentioned.
+ The Slack extension doesn't have access to previous messages when mentioned in a Slack channel or in group message.
+ The Slack extension isn't accessible in group direct messages or in direct messages with teammates unless it is explicitly added to the conversation as a member.
+ You can filter Amazon Quick agents and spaces only in direct messages with the Slack extension. The Slack extension will use the default assistant and all spaces available to you when invoked in public such as in channels or group messages.
+ The Slack extension can't render visuals for prompts about your structured data.
+ Web search isn't supported in the Slack extension.
+ The Slack extension can't be configured to automatically reply to messages in channels or posts.
+ The Slack extension will not respond when invoked by Slack's workflow bot as it is not able to authenticate the user who made the query in these situations.
+ The Slack extension isn't available in huddles.
+ [Actions](https://docs.aws.amazon.com/quicksuite/latest/userguide/action-connectors.html) (using your action integrations) can only be performed in direct messages with the Slack extension.
+ Actions that require file uploads as inputs are not supported by the Slack extension.
+ [Flows](https://docs.aws.amazon.com/quicksuite/latest/userguide/flows.html) are not supported in the Slack extension at this time.
+ File upload limitations are the same within Amazon Quick chat. For more information, see [Upload files and chat](https://docs.aws.amazon.com/quicksuite/latest/userguide/using-quick-chat.html#file-uploads).