# Amazon Quick Microsoft Teams extension
**Note**
Before you deploy a Microsoft Teams extension as an author, your Quick admin must [configure Amazon Quick access to Microsoft Teams](https://docs.aws.amazon.com/quicksuite/latest/userguide/teams-extension.html).
The Amazon Quick Microsoft Teams extension brings AI-powered assistance directly into team conversations, enabling access to organizational knowledge and document analysis without leaving Microsoft Teams.
Key capabilities include:
+ Seamless integration within Microsoft Teams allowing you to access information while staying in your conversations.
+ Collaborative assistance through **@Amazon Quick** mentions in thread discussions for thread-specific information.
+ Action item extraction and summary generation from conversations.
+ File upload and processing capabilities for enhanced productivity.
**Topics**
+ [Amazon Quick Microsoft Teams extension author guide](teams-extension-author-guide.md)
+ [Amazon Quick Microsoft Teams extension user guide](teams-extension-user-guide.md)
# Amazon Quick Microsoft Teams extension author guide
As an Amazon Quick author, you can deploy Quick Microsoft Teams extensions after your admin establishes the foundational connection to your organization's Microsoft Teams workspace. Your capabilities depend on the permission level granted by your administrator.
With **limited permissions** (view, share, delete only), you can manage basic extension operations through the landing page after admin completes all setup. With **full permissions** (deploy, view, share, delete, edit), you can complete OAuth deployments, download manifests, rename extensions, and access all editing features.
Author capabilities for Microsoft Teams extensions include:
+ Configure extension connections (requires admin privileges).
+ Deploy extensions to your organization's Microsoft Teams workspace (requires full permissions).
+ Manage sharing and access permissions (available with limited or full permissions).
+ Customize extension settings - names, descriptions (requires full permissions).
+ Download manifest files for advanced Microsoft Teams customization (requires full permissions).
**Note**
Before you deploy a Microsoft Teams extension as an author, your Quick admin must [configure Amazon Quick access to Microsoft Teams](https://docs.aws.amazon.com/quicksuite/latest/userguide/teams-extension.html).
**Topics**
+ [Deploy Microsoft Teams extension](#add-extensions-teams)
+ [Edit Microsoft Teams extension](#edit-extensions-teams)
+ [Share Microsoft Teams extension](#share-extensions-teams)
+ [Delete Microsoft Teams extension](#delete-extensions-teams)
## Deploy Microsoft Teams extension
Deploy a new Microsoft Teams extension instance in the Amazon Quick console. This process establishes the foundation for connecting AI-powered assistance to your Microsoft Teams workspace.
**Note**
This action requires full author permissions.
Use this procedure to create and configure a new Microsoft Teams extension for your organization.
1. Sign in to the Amazon Quick console.
1. In the left navigation, under **CONNECTIONS**, select **Extensions**.
1. Select **Create extension**.
1. Select **Microsoft Teams**. Then, select **Next**.
1. Configure the following fields:
+ **Name** - A name for your extension is pre-filled for you. You can edit this and enter a descriptive name for the Microsoft Teams extension.
+ **Description** (optional) - A description for your extension is pre-filled for you. You can edit this and enter a new description to provide additional context about this extension configuration.
+ **Installation** type - Your Microsoft Teams extension supports OAuth installation by default.
1. Select **Next** to save your configuration.
1. From the **Extension** summary page, navigate to the extension you just configured.
1. Then, from the **Actions** menu, navigate to the extension you just configured.
1. Select **Install**. Then, from the **Complete installation for Teams assistant** dialog box that opens, select **Install**.
A success message will open up on the top right of your screen.
1. From the success message, select **Install extension** to finish installing your extension.
**Note**
You can also navigate to the extensions summary page and deploy your extension from the **Actions** menu.
1. Open the link and login as Global Admin or or someone with administrative permissions can add the Amazon Quick App to the Microsoft Teams admin center for your organization.
1. Choose **Teams apps** in the left navigation.
1. Choose **Amazon Quick** from the list of available apps.
1. Review and grant admin consent by choosing the **Permissions** tab and reviewing the permissions and choose **Grant admin consent**.
**Note**
If permissions are already granted, proceed to the end of the procedure, there is no further action required.
1. Authenticate and choose **Accept** for Amazon Quick app.
1. Confirm that an app titled Amazon Quick **Permissions** tab now says **Admin consent granted for all required permissions**.
1. All users assigned to the app from the Teams admin center can now find the app in the **Built for your org** section of the **Apps** page of their Teams app.
Your Microsoft Teams extension has now been successfully deployed and is available for users.
## Edit Microsoft Teams extension
**Note**
This action requires full author permissions.
As an author, you can edit the extensions you deploy to your users. Modify extension settings to update names, descriptions, or configuration options. Changes take effect immediately and apply to all users with access to the extension.
Use this procedure to modify settings and configuration for an existing Microsoft Teams extension.
1. Sign in to the Amazon Quick console.
1. In the left navigation, under **CONNECTIONS**, select **Extensions**.
1. Select the three dot menu icon for the Microsoft Teams extension you need to edit.
1. Select **Edit**.
1. Edit the configuration as required and select **Save** to confirm the changes.
Your changes are now applied and will be reflected in the extension configuration for all users.
## Share Microsoft Teams extension
Share ownership and management permissions with specific users and groups, enabling multiple users to manage extensions and assist with installation. You can assign different permission levels and manage access as needed.
Use this procedure to share your Microsoft Teams extension with other users and manage their access permissions.
1. Sign in to the Amazon Quick console.
1. In the left navigation, under **CONNECTIONS**, select **Extensions**.
1. Select the three dot menu icon for the Microsoft Teams extension you need to share.
1. Select **Share**.
1. Enter the users and groups you would like to share the extension with.
1. Select **Share** to send the access email to each group and user.
1. From the drop-down next to each name, you can edit their access levels (**Viewer** or **Owner**).
1. **Optional:** You could select **Remove access** to delete the access for the selected group or user.
The specified users and groups now have access to your Microsoft Teams extension with the permissions you assigned.
## Delete Microsoft Teams extension
As an author, you can delete the extensions you deploy to your users. Permanently remove a extension from your Quick console and revoke access for all users. This action cannot be undone and requires confirmation.
Use this procedure to permanently remove a Microsoft Teams extension from your organization.
1. Sign in to Amazon Quick console.
1. In the left navigation, under **CONNECTIONS**, select **Extensions**.
1. Select the three dot menu icon for the Microsoft Teams extension you need to delete.
1. Select **Delete**.
1. Enter the word, "confirm", and select **DELETE**.
The Microsoft Teams extension has been permanently removed and is no longer accessible to users in your organization.
# Amazon Quick Microsoft Teams extension user guide
As a user, you can access Quick directly within Microsoft Teams to get AI-powered assistance without leaving your workspace. The extension integrates seamlessly into your Microsoft Teams environment, providing instant access to knowledge bases and intelligent responses.
**Topics**
+ [Add a Microsoft Teams Extension to your Microsoft Teams](#teams-extension-add-setup)
+ [Microsoft Teams extension use cases](#teams-use-cases)
+ [Amazon Quick Microsoft Teams extension usage guidelines](#teams-users-guidelines)
+ [Microsoft Teams extension known limitations](#teams-extension-known-limitations)
## Add a Microsoft Teams Extension to your Microsoft Teams
Install the Quick app in your Microsoft Teams workspace to enable AI-powered assistance. This one-time setup makes Quick accessible throughout your Microsoft Teams environment.
**Add a Microsoft Teams Extension to your Microsoft Teams**
1. Open and login to the Microsoft Teams workspace for your company.
1. Choose **Apps** in the left navigation and search for **Quick**.
1. Choose **Quick**.
1. On the top bar, Quick icon is now available. You can select it to access and chat with Quick.
**Note**
For more information, see [Chat with a bot in Microsoft Teams](https://support.microsoft.com/en-us/office/chat-with-a-bot-in-microsoft-teams-a94e8b26-9ee9-42a3-aa05-955974c6aa42) from Microsoft support.
## Microsoft Teams extension use cases
With Amazon Quick integrated into Microsoft Teams, you can search and access your organization's knowledge bases directly from your conversations. This allows you to find relevant information, get answers to questions, and enhance your communications without leaving Team.
**Search your organization’s knowledge without leaving Teams**
1. Start a chat with Quick after adding it from the **Apps** section.
1. Ask Quick a question about its knowledge from your spaces and connected knowledge bases.
1. To personalize your conversation using your data, use the gear icon (visible after sending your first message to Quick) within your conversation to select an agent or a space to respond from.
**Get Quick’s in-context help in Teams posts**
1. Navigate to a Teams post of your choice.
1. Type **@Amazon Quick** and ask any question about the messages in that thread or its knowledge from your spaces and your organization's knowledge bases.
1. If Quick is not already added to the channel, you will be prompted to add it before receiving a response.
****Perform actions in external applications****
1. Start a direct message (DM) with Quick.
1. Ask it to perform an action of your choice in an external application using [action connectors](https://docs.aws.amazon.com/quicksuite/latest/userguide/action-connectors.html) configured by your organization.
## Amazon Quick Microsoft Teams extension usage guidelines
As a user, you are responsible for keeping company information safe. The following guidance helps you use Amazon Quick apps securely while maintaining data privacy and compliance.
### Conversation retention policy and accuracy
Amazon Quick automatically deletes conversations after 30 days of inactivity. Teams conversation retention follows your company's specific history rules. Teams retention periods may exceed Amazon Quick's 30-day limit. To start fresh, begin a new conversation by using the `/new_conv` command
Users can review past conversations in Teams or all conversations from all channels (Teams, browser extensions, etc.) in your Amazon Quick chat instance.
**Note**
Deleting conversations or messages in Teams does not remove them from Amazon Quick. To manage your conversation history, use the Amazon Quick chat instance.
### Security considerations
When Amazon Quick is invoked by a user in a public Teams channel, it generates responses based on the invoking user's permissions, which may include content that other channel members aren't authorized to access. To prevent unintended exposure of sensitive information, carefully evaluate the use of Amazon Quick in public channels.
**File upload behavior in Amazon Quick Teams Extension:**
+ Responses will be limited to the uploaded file content.
+ General knowledge access depends on admin settings.
+ Start a new chat to access company knowledge again.
### Data privacy and conversation behavior
Amazon Quick does not use customer data for service improvement or for improving its underlying large language models (LLMs). Also, none of the data you include in your Teams conversations will be indexed into your company's Amazon Quick instance.
The Amazon Quick Teams app will have access to the same knowledge available in the corresponding Amazon Quick web experience.
Closing the Amazon Quick bot for Teams side panel will end the current conversation. Users can review past conversations in Teams or all conversations from all channels (Teams, browser extensions, etc.) in your Amazon Quick web experience. You can access all the history of previous conversations including, the names of the attachments in those conversations.
## Microsoft Teams extension known limitations
The following are known limitations of the Amazon Quick Microsoft Teams extension:
+ The Microsoft Teams extension doesn't have access to all your Microsoft Teams conversations. It only has access to the messages in Microsoft Teams posts where it is mentioned.
+ The Microsoft Teams extension isn't accessible in group direct messages or in direct messages with other teammates.
+ You can filter Amazon Quick agents and spaces only in direct messages with the Microsoft Teams extension. The Microsoft Teams extension will use the default assistant and all spaces available to you when invoked in public, such as in channels and Microsoft Teams posts.
+ The Microsoft Teams extension can't render visuals for prompts about your structured data.
+ Web search is not supported in the Microsoft Teams extension.
+ The Microsoft Teams extension can't be configured to automatically reply to messages in channels or posts.
+ The Microsoft Teams extension isn't available for your Microsoft Teams meetings.
+ You cannot review your conversation history in Microsoft Teams. To review and manage your conversation history, go to your Amazon Quick chat instance.
+ [Actions](https://docs.aws.amazon.com/quicksuite/latest/userguide/action-connectors.html) (using your action integrations) can only be performed in direct messages with the Microsoft Teams extension.
+ Actions that require file uploads as inputs are not supported by the Microsoft Teams extension at this time.
+ [Flows](https://docs.aws.amazon.com/quicksuite/latest/userguide/flows.html) are not supported in the Microsoft Teams extension at this time.
+ File upload limitations are the same as those in the web experience. For more information see [Upload files and chat](https://docs.aws.amazon.com/quicksuite/latest/userguide/using-quick-chat.html#file-uploads).