# User-driven license upgrades | | | --- | |  Applies to: Enterprise Edition  | | | | --- | |    Intended audience: System administrators and Amazon Quick administrators  | User-driven license upgrades allow users to seamlessly transition between license tiers as their needs grow. When users encounter a feature that requires a higher tier or reach their usage limits, Amazon Quick provides contextual upgrade prompts to help them continue their work without interruption. **Note** Depending on your organization's settings, upgrades may process automatically or require administrator approval. ## Overview User-driven license upgrades enable Amazon Quick users to request higher-tier licenses when they encounter features or reach usage limits that require additional capabilities. This self-service approach reduces friction in the user experience while maintaining administrative control over licensing decisions. The upgrade process is designed to be contextual and non-disruptive. Users see upgrade prompts at the moment they need additional capabilities, allowing them to continue their work seamlessly after approval. ## Available upgrade paths Users can request upgrades along the following paths: + **BI Reader to Professional:** Enables advanced analytics, custom visualizations, and enhanced sharing capabilities. + **Professional to Enterprise:** Unlocks enterprise features including advanced security, governance, and administrative controls. Each upgrade path provides immediate access to new features upon approval, with billing changes taking effect according to your organization's billing cycle. ## Feature-based upgrades When users attempt to access features not available in their current tier, Amazon Quick presents contextual upgrade prompts. These prompts explain the benefits of the higher tier and guide users through the upgrade request process. Common scenarios that trigger feature-based upgrade prompts include: + Accessing advanced visualization types + Attempting to use AI-powered features + Trying to create or modify certain dashboard elements + Accessing enterprise security or governance features ## Threshold-based upgrades Users receive upgrade prompts when they approach or exceed usage limits for their current license tier. These prompts appear in context, allowing users to upgrade and continue their work without interruption. Threshold-based upgrades are triggered by: + Reaching data source connection limits + Exceeding dashboard or analysis creation limits + Approaching user or sharing limits + Hitting storage or compute usage thresholds The system provides clear information about current usage, limits, and the benefits of upgrading to the next tier. **Topics** + [Overview](#overview) + [Available upgrade paths](#available-upgrade-paths) + [Feature-based upgrades](#feature-based-upgrades) + [Threshold-based upgrades](#threshold-based-upgrades) + [How users upgrade their license](how-users-upgrade-license.md) + [Administrator configuration](administrator-configuration.md) + [Managing upgrade requests](managing-upgrade-requests.md) + [Monitoring upgrades](monitoring-upgrades.md) + [User-driven license upgrades FAQ](user-driven-upgrades-faqs.md) # How users upgrade their license | | | --- | |  Applies to: Enterprise Edition  | ## To upgrade from the Home Page 1. Navigate to the Amazon Quick Home Page 1. Locate the "Explore the powerful new features of Amazon Quick" section at the top of the page 1. If needed, choose **Show More** to view all available feature cards 1. Select a feature card that interests you (such as AI features or Automation) 1. Review the feature description and benefits in the modal that appears 1. Choose **Request an upgrade to Professional** or **Request an upgrade to Enterprise** 1. Choose **Confirm Upgrade** **What happens next:** + **Auto-approval enabled:** Users see a message: "Your access is being upgraded. Check back in 10 min to continue." The upgrade processes automatically within approximately 10 minutes. + **Admin approval required:** Users see a message: "Your request has been sent. An email will be sent when approved." The administrator will review and process the request. ## To upgrade when reaching usage limits + When users reach their usage threshold, a notification appears in their current workflow + Users review their current usage and the limits of the next tier + Choose **Upgrade Now** to continue work + Review the pricing and features included in the new tier + Choose **Confirm Upgrade** ## To view and compare license tiers + From any upgrade prompt, choose **View License Tiers** + Review the features and pricing for each tier + Compare current tier with available upgrade options + Select the tier that best meets needs + Choose **Upgrade** to proceed ## Viewing current license To check current license tier and usage: 1. Choose the profile icon in the top-right corner 1. The current license tier is displayed directly in the profile dropdown # Administrator configuration | | | --- | |  Applies to: Enterprise Edition  | | | | --- | |    Intended audience: System administrators and Amazon Quick administrators  | As a Amazon Quick administrator, you can configure various settings for user-driven license upgrades, including enabling the feature, setting approval policies, and configuring custom permissions profiles. ## Enabling user-driven upgrades Before users can request license upgrades, you must enable the user-driven upgrade feature in your Amazon Quick account settings. ### Access Administrator Settings + Log in to your Amazon Quick administrator account + Navigate to the 'Manage Account' section of the console + Check for User upgrades Section + Use the toggle button to Enable/Disable - Automatically approve upgrades ### Configuring approval settings Administrators can configure three types of upgrade governance: + **Turned off altogether** — Users cannot request upgrades + **Admin Approval** (default for IAM Identity Center and AD) — Users can request upgrades that require administrator approval + **User Driven Upgrades** (default for IdP) — Users can upgrade automatically without approval ## Creating a custom permissions profile for Amazon Quick account that is integrated with IAM Identity Center or Active Directory Amazon Quick account administrators can use the following procedure to create a custom permissions profile for an Amazon Quick account that is integrated with IAM Identity Center or Active Directory. ### To create a custom permissions profile for an Amazon Quick account that is integrated with IAM Identity Center or Active Directory 1. Sign in to the [AWS Management Console](https://console.aws.amazon.com/). 1. Open Amazon Quick. 1. The Amazon Quick Admin console opens. Choose **Custom Permissions**. 1. The **Manage custom permissions** page opens. Choose one of the following options. 1. To create a new custom permissions profile, choose **Create**. 1. To edit or view an existing custom permissions profile, choose the ellipses (three dots) next to the profile that you want, and then choose **Edit**. 1. If you want to create or update a custom permissions profile, make selections for the following items. 1. For **Name**, enter a name for the custom permissions profile. 1. For **Restrictions**, choose "Allow users to upgrade or request upgrades" under "User Upgrades". Choose any other options that you want to deny. Any option that you don't choose is allowed. 1. Choose **Create** or **Update** to confirm your choices. To go back without making any changes, choose **Back**. 1. Once you are done making changes, record the name of the custom permissions profile. Provide the name of the custom permissions profile to API users so that they can apply the custom permissions profile to roles or users. ## Creating a custom permissions profile for an Amazon Quick account that uses Amazon Quick managed users Amazon Quick account administrators can use the following procedure to create a custom permissions profile for an Amazon Quick account that uses Amazon Quick managed users. ### To create a custom permissions profile for Amazon Quick managed users 1. Open the [Amazon Quick console](https://quicksight.aws.amazon.com/). 1. From any page in the Amazon Quick console, choose **Manage Amazon Quick** at the top right corner. 1. Only Amazon Quick administrators have access to the **Manage Amazon Quick** menu option. If you don't have access to the **Manage Amazon Quick** menu, contact your Amazon Quick administrator for assistance. 1. Choose **Custom permissions**. You can also choose the **Manage users** section and then choose **Manage custom permissions**. 1. The **Manage custom permissions** page opens. Choose one of the following options. 1. To create a new custom permissions profile, choose **Create**. 1. To edit or view an existing custom permissions profile, choose the ellipses (three dots) next to the profile that you want, and then choose **Edit**. 1. If you want to create or update a custom permissions profile, make selections for the following items. 1. For **Name**, enter a name for the custom permissions profile. 1. For **Restrictions**, choose "Allow users to upgrade or request upgrades" under "User Upgrades". Choose any other options that you want to deny. Any option that you don't choose is allowed. 1. Choose **Create** or **Update** to confirm your choices. To go back without making any changes, choose **Back**. 1. Once you are done making changes, record the name of the custom permissions profile. Provide the name of the custom permissions profile to API users so that they can apply the custom permissions profile to roles or users. ## Applying custom permissions profiles ### Apply a custom permissions profile to an Amazon Quick role with the Amazon Quick API For more information, see [Apply custom permissions profile to role](https://docs.aws.amazon.com/quicksight/latest/user/customizing-permissions-to-the-quicksight-console-apply-role.html#customizing-permissions-to-the-quicksight-console-apply-role). ### Apply a custom permissions profile to a user with the Amazon Quick API For more information, see [Apply custom permissions profile to user](https://docs.aws.amazon.com/quicksight/latest/user/customizing-permissions-to-the-quicksight-console-apply-iam-user.html#customizing-permissions-to-the-quicksight-console-apply-iam-user). ### Apply a custom permissions profile to an account For more information, see [Apply custom permissions profile to account](https://docs.aws.amazon.com/quicksuite/latest/userguide/create-custom-permissions-profile.html#customizing-permissions-to-the-quicksight-console-apply-account). ### Apply a custom permissions profile to an account using the Amazon Quick APIs For more information, see [Apply custom permissions profile using APIs](https://docs.aws.amazon.com/quicksuite/latest/userguide/create-custom-permissions-profile.html#customizing-permissions-to-the-quicksight-console-apply-account-with-apis). # Managing upgrade requests | | | --- | |  Applies to: Enterprise Edition  | | | | --- | |    Intended audience: System administrators and Amazon Quick administrators  | As an administrator, you can view and manage user license upgrade requests through the Amazon Quick admin console. This section describes how to approve, deny, or verify upgrade requests based on your organization's identity management setup. ## Viewing upgrade requests To view pending upgrade requests, navigate to the User upgrades section in the admin console. The requests table displays the username, current role, requested role, request date, and available actions for each pending request. **To view upgrade requests** 1. Sign in to the Amazon Quick console as an administrator. 1. Choose **Manage Amazon Quick** from the top right corner. 1. Navigate to the **User upgrades** section. 1. Review the pending requests in the table. ## Processing upgrade requests The process for handling upgrade requests varies depending on your organization's identity management setup. ### Processing requests for IdP identity type For organizations using Identity Provider (IdP) authentication, administrators can directly approve or deny requests. **To process IdP upgrade requests** 1. In the upgrade requests table, choose **View details** for the request you want to process. 1. Review the request details in the modal that opens. 1. Choose one of the following options: + **Approve** — Grants the requested license upgrade immediately + **Deny** — Rejects the upgrade request 1. Confirm your selection. The system displays a success message and removes the processed request from the pending list. ### Processing requests for IAM Identity Center and Active Directory identity types For organizations using IAM Identity Center or Active Directory, administrators must add users to the appropriate groups before verifying the upgrade. **To process IAM Identity Center and Active Directory upgrade requests** 1. In the upgrade requests table, choose **View details** for the request you want to process. 1. Note the required group name(s) displayed in the modal. 1. Navigate to your IAM Identity Center or Active Directory management console. 1. Add the user to the required group for the requested license tier. 1. Return to the Amazon Quick admin console and choose **Verify**. 1. The system checks the user's group membership and completes the upgrade if verification succeeds. Alternatively, you can choose **Deny** to reject the upgrade request without making any group changes. ## Understanding upgrade request statuses Upgrade requests can have the following statuses: + **Pending** — Request is awaiting administrator action + **Approved** — Request has been approved and the user's license has been upgraded + **Denied** — Request has been rejected by an administrator + **Verified** — For IAM Identity Center/AD setups, the user has been added to the required group and the upgrade is complete # Monitoring upgrades | | | --- | |  Applies to: Enterprise Edition  | | | | --- | |    Intended audience: System administrators and Amazon Quick administrators  | Administrators can monitor user upgrades through: + **CloudTrail logs** — Provides audit trails of all upgrade requests and approvals. ## Billing considerations for administrators + Users are billed for their highest license tier within each billing period. + **Prorated Billing:** When you upgrade a user subscription in Amazon QuickSuite, billing is prorated for the month of the upgrade. This means: If you upgrade from BI Reader (\$13/month) to Professional (\$120/month), you're billed at the \$120/month rate from the time of upgrade until the end of that billing month. If you then upgrade again from Professional (\$120/month) to Enterprise (\$140/month) within the same month, you're billed at the \$140/month rate from that second upgrade time until the end of the month. # User-driven license upgrades FAQ | | | --- | |  Applies to: Enterprise Edition  | **What are user-driven license upgrades?** User-driven license upgrades allow Amazon Quick users to request license upgrades directly from the console, such as upgrading from Reader to Author or from Standard to Pro subscriptions. All requests require administrator approval. **Who can request license upgrades?** Any user with an active Amazon Quick account can request upgrades, provided the feature is enabled by their administrator and they meet the eligibility criteria for the requested upgrade type. **Can users downgrade their license tier?** License downgrades are not supported. **What happens to usage limits when upgrading?** Usage limits increase immediately to match the new tier. However, current usage does not reset—it carries over to the new tier. **How long does the approval process take?** + **Auto-approval:** Approximately 10 minutes + **Admin approval:** Typically 1-2 business days, depending on administrator response time ## Related topics + [Managing subscriptions](https://docs.aws.amazon.com/quicksuite/latest/userguide/managing-subscriptions.html) + [Managing user access](https://docs.aws.amazon.com/quicksuite/latest/userguide/managing-users.html) + [Understanding license tiers](https://aws.amazon.com/quicksuite/pricing/) + [Custom permissions](https://docs.aws.amazon.com/quicksuite/latest/userguide/create-custom-permissions-profile.html)