Class: Aws::Connect::Types::CaseSlaConfiguration

Inherits:
Struct
  • Object
show all
Defined in:
gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb

Overview

The SLA configuration for Case SlaAssignmentType.

See Also:

Constant Summary collapse

SENSITIVE = 
[]

Instance Attribute Summary collapse

Instance Attribute Details

#field_id ⇒ String

Unique identifier of a Case field.

Returns:

  • (String) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 3246

class CaseSlaConfiguration < Struct.new(
  :name,
  :type,
  :field_id,
  :target_field_values,
  :target_sla_minutes)
  SENSITIVE = []
  include Aws::Structure
end

#name ⇒ String

Name of an SLA.

Returns:

  • (String) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 3246

class CaseSlaConfiguration < Struct.new(
  :name,
  :type,
  :field_id,
  :target_field_values,
  :target_sla_minutes)
  SENSITIVE = []
  include Aws::Structure
end

#target_field_values ⇒ Array<Types::FieldValueUnion>

Represents a list of target field values for the fieldId specified in CaseSlaConfiguration. The SLA is considered met if any one of these target field values matches the actual field value.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 3246

class CaseSlaConfiguration < Struct.new(
  :name,
  :type,
  :field_id,
  :target_field_values,
  :target_sla_minutes)
  SENSITIVE = []
  include Aws::Structure
end

#target_sla_minutes ⇒ Integer

Target duration in minutes within which an SLA should be completed.

Returns:

  • (Integer) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 3246

class CaseSlaConfiguration < Struct.new(
  :name,
  :type,
  :field_id,
  :target_field_values,
  :target_sla_minutes)
  SENSITIVE = []
  include Aws::Structure
end

#type ⇒ String

Type of SLA for Case SlaAssignmentType.

Returns:

  • (String) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 3246

class CaseSlaConfiguration < Struct.new(
  :name,
  :type,
  :field_id,
  :target_field_values,
  :target_sla_minutes)
  SENSITIVE = []
  include Aws::Structure
end