Class: Aws::Connect::Types::Contact
- Inherits:
-
Struct
- Object
- Struct
- Aws::Connect::Types::Contact
- Defined in:
- gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb
Overview
Contains information about a contact.
Constant Summary collapse
- SENSITIVE =
[:name, :description]
Instance Attribute Summary collapse
-
#additional_email_recipients ⇒ Types::AdditionalEmailRecipients
List of additional email addresses for an email contact.
-
#agent_info ⇒ Types::AgentInfo
Information about the agent who accepted the contact.
-
#answering_machine_detection_status ⇒ String
Indicates how an [outbound campaign][1] call is actually disposed if the contact is connected to Amazon Connect.
-
#arn ⇒ String
The Amazon Resource Name (ARN) for the contact.
-
#campaign ⇒ Types::Campaign
Information associated with a campaign.
-
#channel ⇒ String
How the contact reached your contact center.
-
#connected_to_system_timestamp ⇒ Time
The timestamp when customer endpoint connected to Amazon Connect.
-
#contact_association_id ⇒ String
This is the root contactId which is used as a unique identifier for all subsequent contacts in a contact tree.
-
#customer ⇒ Types::Customer
Information about the Customer on the contact.
-
#customer_endpoint ⇒ Types::EndpointInfo
The customer or external third party participant endpoint.
-
#customer_id ⇒ String
The customer's identification number.
-
#customer_voice_activity ⇒ Types::CustomerVoiceActivity
Information about customer’s voice activity.
-
#description ⇒ String
The description of the contact.
-
#disconnect_details ⇒ Types::DisconnectDetails
Information about the call disconnect experience.
-
#disconnect_timestamp ⇒ Time
The timestamp when the customer endpoint disconnected from Amazon Connect.
-
#id ⇒ String
The identifier for the contact.
-
#initial_contact_id ⇒ String
If this contact is related to other contacts, this is the ID of the initial contact.
-
#initiation_method ⇒ String
Indicates how the contact was initiated.
-
#initiation_timestamp ⇒ Time
The date and time this contact was initiated, in UTC time.
-
#last_paused_timestamp ⇒ Time
The timestamp when the contact was last paused.
-
#last_resumed_timestamp ⇒ Time
The timestamp when the contact was last resumed.
-
#last_update_timestamp ⇒ Time
The timestamp when contact was last updated.
-
#name ⇒ String
The name of the contact.
-
#previous_contact_id ⇒ String
If this contact is not the first contact, this is the ID of the previous contact.
-
#quality_metrics ⇒ Types::QualityMetrics
Information about the quality of the participant's media connection.
-
#queue_info ⇒ Types::QueueInfo
If this contact was queued, this contains information about the queue.
-
#queue_priority ⇒ Integer
An integer that represents the queue priority to be applied to the contact (lower priorities are routed preferentially).
-
#queue_time_adjustment_seconds ⇒ Integer
An integer that represents the queue time adjust to be applied to the contact, in seconds (longer / larger queue time are routed preferentially).
-
#related_contact_id ⇒ String
The contactId that is [related][1] to this contact.
-
#routing_criteria ⇒ Types::RoutingCriteria
Latest routing criteria on the contact.
-
#scheduled_timestamp ⇒ Time
The timestamp, in Unix epoch time format, at which to start running the inbound flow.
-
#segment_attributes ⇒ Hash<String,Types::SegmentAttributeValue>
A set of system defined key-value pairs stored on individual contact segments using an attribute map.
-
#system_endpoint ⇒ Types::EndpointInfo
The system endpoint.
-
#tags ⇒ Hash<String,String>
Tags associated with the contact.
-
#total_pause_count ⇒ Integer
Total pause count for a contact.
-
#total_pause_duration_in_seconds ⇒ Integer
Total pause duration for a contact in seconds.
-
#wisdom_info ⇒ Types::WisdomInfo
Information about Amazon Connect Wisdom.
Instance Attribute Details
#additional_email_recipients ⇒ Types::AdditionalEmailRecipients
List of additional email addresses for an email contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#agent_info ⇒ Types::AgentInfo
Information about the agent who accepted the contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#answering_machine_detection_status ⇒ String
Indicates how an outbound campaign call is actually disposed if the contact is connected to Amazon Connect.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#arn ⇒ String
The Amazon Resource Name (ARN) for the contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#campaign ⇒ Types::Campaign
Information associated with a campaign.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#channel ⇒ String
How the contact reached your contact center.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#connected_to_system_timestamp ⇒ Time
The timestamp when customer endpoint connected to Amazon Connect.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#contact_association_id ⇒ String
This is the root contactId which is used as a unique identifier for all subsequent contacts in a contact tree.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#customer ⇒ Types::Customer
Information about the Customer on the contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#customer_endpoint ⇒ Types::EndpointInfo
The customer or external third party participant endpoint.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#customer_id ⇒ String
The customer's identification number. For example, the CustomerId
may be a customer number from your CRM. You can create a Lambda
function to pull the unique customer ID of the caller from your CRM
system. If you enable Amazon Connect Voice ID capability, this
attribute is populated with the CustomerSpeakerId
of the caller.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#customer_voice_activity ⇒ Types::CustomerVoiceActivity
Information about customer’s voice activity.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#description ⇒ String
The description of the contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#disconnect_details ⇒ Types::DisconnectDetails
Information about the call disconnect experience.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#disconnect_timestamp ⇒ Time
The timestamp when the customer endpoint disconnected from Amazon Connect.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#id ⇒ String
The identifier for the contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#initial_contact_id ⇒ String
If this contact is related to other contacts, this is the ID of the initial contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#initiation_method ⇒ String
Indicates how the contact was initiated.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#initiation_timestamp ⇒ Time
The date and time this contact was initiated, in UTC time. For
INBOUND
, this is when the contact arrived. For OUTBOUND
, this is
when the agent began dialing. For CALLBACK
, this is when the
callback contact was created. For TRANSFER
and QUEUE_TRANSFER
,
this is when the transfer was initiated. For API
, this is when the
request arrived. For EXTERNAL_OUTBOUND
, this is when the agent
started dialing the external participant. For MONITOR
, this is
when the supervisor started listening to a contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#last_paused_timestamp ⇒ Time
The timestamp when the contact was last paused.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#last_resumed_timestamp ⇒ Time
The timestamp when the contact was last resumed.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#last_update_timestamp ⇒ Time
The timestamp when contact was last updated.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#name ⇒ String
The name of the contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#previous_contact_id ⇒ String
If this contact is not the first contact, this is the ID of the previous contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#quality_metrics ⇒ Types::QualityMetrics
Information about the quality of the participant's media connection.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#queue_info ⇒ Types::QueueInfo
If this contact was queued, this contains information about the queue.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#queue_priority ⇒ Integer
An integer that represents the queue priority to be applied to the contact (lower priorities are routed preferentially). Cannot be specified if the QueueTimeAdjustmentSeconds is specified. Must be statically defined, must be larger than zero, and a valid integer value. Default Value is 5.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#queue_time_adjustment_seconds ⇒ Integer
An integer that represents the queue time adjust to be applied to the contact, in seconds (longer / larger queue time are routed preferentially). Cannot be specified if the QueuePriority is specified. Must be statically defined and a valid integer value.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#related_contact_id ⇒ String
The contactId that is related to this contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#routing_criteria ⇒ Types::RoutingCriteria
Latest routing criteria on the contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#scheduled_timestamp ⇒ Time
The timestamp, in Unix epoch time format, at which to start running the inbound flow.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#segment_attributes ⇒ Hash<String,Types::SegmentAttributeValue>
A set of system defined key-value pairs stored on individual contact
segments using an attribute map. The attributes are standard Amazon
Connect attributes and can be accessed in flows. Attribute keys can
include only alphanumeric, -, and _ characters. This field can be
used to show channel subtype. For example, connect:Guide
or
connect:SMS
.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#system_endpoint ⇒ Types::EndpointInfo
The system endpoint. For INBOUND
, this is the phone number or
email address that the customer dialed. For OUTBOUND
and
EXTERNAL_OUTBOUND
, this is the outbound caller ID number assigned
to the outbound queue that is used to dial the customer. For
callback, this shows up as Softphone for calls handled by agents
with softphone.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#tags ⇒ Hash<String,String>
Tags associated with the contact. This contains both Amazon Web Services generated and user-defined tags.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#total_pause_count ⇒ Integer
Total pause count for a contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#total_pause_duration_in_seconds ⇒ Integer
Total pause duration for a contact in seconds.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |
#wisdom_info ⇒ Types::WisdomInfo
Information about Amazon Connect Wisdom.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :contact_association_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :customer_id, :customer_endpoint, :system_endpoint, :queue_time_adjustment_seconds, :queue_priority, :tags, :connected_to_system_timestamp, :routing_criteria, :customer, :campaign, :answering_machine_detection_status, :customer_voice_activity, :quality_metrics, :disconnect_details, :additional_email_recipients, :segment_attributes) SENSITIVE = [:name, :description] include Aws::Structure end |