Class: Aws::Connect::Types::Contact

Inherits:
Struct
  • Object
show all
Defined in:
gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb

Overview

Contains information about a contact.

Constant Summary collapse

SENSITIVE =
[:name, :description]

Instance Attribute Summary collapse

Instance Attribute Details

#additional_email_recipientsTypes::AdditionalEmailRecipients

List of additional email addresses for an email contact.



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#agent_infoTypes::AgentInfo

Information about the agent who accepted the contact.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#answering_machine_detection_statusString

Indicates how an outbound campaign call is actually disposed if the contact is connected to Amazon Connect.

Returns:

  • (String)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#arnString

The Amazon Resource Name (ARN) for the contact.

Returns:

  • (String)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#campaignTypes::Campaign

Information associated with a campaign.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#channelString

How the contact reached your contact center.

Returns:

  • (String)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#connected_to_system_timestampTime

The timestamp when customer endpoint connected to Amazon Connect.

Returns:

  • (Time)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#contact_association_idString

This is the root contactId which is used as a unique identifier for all subsequent contacts in a contact tree.

Returns:

  • (String)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#customerTypes::Customer

Information about the Customer on the contact.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#customer_endpointTypes::EndpointInfo

The customer or external third party participant endpoint.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#customer_idString

The customer's identification number. For example, the CustomerId may be a customer number from your CRM. You can create a Lambda function to pull the unique customer ID of the caller from your CRM system. If you enable Amazon Connect Voice ID capability, this attribute is populated with the CustomerSpeakerId of the caller.

Returns:

  • (String)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#customer_voice_activityTypes::CustomerVoiceActivity

Information about customer’s voice activity.



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#descriptionString

The description of the contact.

Returns:

  • (String)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#disconnect_detailsTypes::DisconnectDetails

Information about the call disconnect experience.



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#disconnect_timestampTime

The timestamp when the customer endpoint disconnected from Amazon Connect.

Returns:

  • (Time)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#idString

The identifier for the contact.

Returns:

  • (String)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#initial_contact_idString

If this contact is related to other contacts, this is the ID of the initial contact.

Returns:

  • (String)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#initiation_methodString

Indicates how the contact was initiated.

Returns:

  • (String)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#initiation_timestampTime

The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.

Returns:

  • (Time)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#last_paused_timestampTime

The timestamp when the contact was last paused.

Returns:

  • (Time)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#last_resumed_timestampTime

The timestamp when the contact was last resumed.

Returns:

  • (Time)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#last_update_timestampTime

The timestamp when contact was last updated.

Returns:

  • (Time)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#nameString

The name of the contact.

Returns:

  • (String)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#previous_contact_idString

If this contact is not the first contact, this is the ID of the previous contact.

Returns:

  • (String)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#quality_metricsTypes::QualityMetrics

Information about the quality of the participant's media connection.



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#queue_infoTypes::QueueInfo

If this contact was queued, this contains information about the queue.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#queue_priorityInteger

An integer that represents the queue priority to be applied to the contact (lower priorities are routed preferentially). Cannot be specified if the QueueTimeAdjustmentSeconds is specified. Must be statically defined, must be larger than zero, and a valid integer value. Default Value is 5.

Returns:

  • (Integer)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#queue_time_adjustment_secondsInteger

An integer that represents the queue time adjust to be applied to the contact, in seconds (longer / larger queue time are routed preferentially). Cannot be specified if the QueuePriority is specified. Must be statically defined and a valid integer value.

Returns:

  • (Integer)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

The contactId that is related to this contact.

Returns:

  • (String)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#routing_criteriaTypes::RoutingCriteria

Latest routing criteria on the contact.



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#scheduled_timestampTime

The timestamp, in Unix epoch time format, at which to start running the inbound flow.

Returns:

  • (Time)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#segment_attributesHash<String,Types::SegmentAttributeValue>

A set of system defined key-value pairs stored on individual contact segments using an attribute map. The attributes are standard Amazon Connect attributes and can be accessed in flows. Attribute keys can include only alphanumeric, -, and _ characters. This field can be used to show channel subtype. For example, connect:Guide or connect:SMS.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#system_endpointTypes::EndpointInfo

The system endpoint. For INBOUND, this is the phone number or email address that the customer dialed. For OUTBOUND and EXTERNAL_OUTBOUND, this is the outbound caller ID number assigned to the outbound queue that is used to dial the customer. For callback, this shows up as Softphone for calls handled by agents with softphone.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#tagsHash<String,String>

Tags associated with the contact. This contains both Amazon Web Services generated and user-defined tags.

Returns:

  • (Hash<String,String>)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#total_pause_countInteger

Total pause count for a contact.

Returns:

  • (Integer)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#total_pause_duration_in_secondsInteger

Total pause duration for a contact in seconds.

Returns:

  • (Integer)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#wisdom_infoTypes::WisdomInfo

Information about Amazon Connect Wisdom.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2599

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end