Class: Aws::Connect::Types::SearchCriteria

Inherits:

Struct

• Object
• Struct
• Aws::Connect::Types::SearchCriteria

Defined in:

gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb

Overview

A structure of search criteria to be used to return contacts.

See Also:

• AWS API Documentation

Constant Summary

SENSITIVE =

[]

Instance Attribute Summary

• #active_regions ⇒ Array<String>

  The list of active regions for contacts in ACGR instances.

• #additional_time_range ⇒ Types::SearchContactsAdditionalTimeRange

  Additional TimeRange used to filter contacts.

• #agent_hierarchy_groups ⇒ Types::AgentHierarchyGroups

  The agent hierarchy groups of the agent at the time of handling the contact.

• #agent_ids ⇒ Array<String>

  The identifiers of agents who handled the contacts.

• #ai_agents ⇒ Types::AiAgentsCriteria

  AI Agent search criteria definitions.

• #channels ⇒ Array<String>

  The list of channels associated with contacts.

• #contact_analysis ⇒ Types::ContactAnalysis

  Search criteria based on analysis outputs from Connect Customer Contact Lens.

• #contact_tags ⇒ Types::ControlPlaneTagFilter

  An object that can be used to specify Tag conditions inside the SearchFilter.

• #initiation_methods ⇒ Array<String>

  The list of initiation methods associated with contacts.

• #name ⇒ Types::NameCriteria

  Name of the contact.

• #queue_ids ⇒ Array<String>

  The list of queue IDs associated with contacts.

• #routing_criteria ⇒ Types::SearchableRoutingCriteria

  Routing criteria for the contact.

• #searchable_contact_attributes ⇒ Types::SearchableContactAttributes

  The search criteria based on user-defined contact attributes that have been configured for contact search.

• #searchable_segment_attributes ⇒ Types::SearchableSegmentAttributes

  The search criteria based on searchable segment attributes of a contact.

Instance Attribute Details

#active_regions ⇒ Array<String>

The list of active regions for contacts in ACGR instances.

Returns:

• (Array<String>)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 29830

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#additional_time_range ⇒ Types::SearchContactsAdditionalTimeRange

Additional TimeRange used to filter contacts.

Returns:

• (Types::SearchContactsAdditionalTimeRange)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 29830

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#agent_hierarchy_groups ⇒ Types::AgentHierarchyGroups

The agent hierarchy groups of the agent at the time of handling the contact.

Returns:

• (Types::AgentHierarchyGroups)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 29830

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#agent_ids ⇒ Array<String>

The identifiers of agents who handled the contacts.

Returns:

• (Array<String>)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 29830

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#ai_agents ⇒ Types::AiAgentsCriteria

AI Agent search criteria definitions.

Returns:

• (Types::AiAgentsCriteria)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 29830

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#channels ⇒ Array<String>

The list of channels associated with contacts.

Returns:

• (Array<String>)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 29830

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#contact_analysis ⇒ Types::ContactAnalysis

Search criteria based on analysis outputs from Connect Customer Contact Lens.

Returns:

• (Types::ContactAnalysis)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 29830

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#contact_tags ⇒ Types::ControlPlaneTagFilter

An object that can be used to specify Tag conditions inside the SearchFilter. This accepts an OR of AND (List of List) input where:

• Top level list specifies conditions that need to be applied with OR operator

• Inner list specifies conditions that need to be applied with AND operator.

Returns:

• (Types::ControlPlaneTagFilter)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 29830

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#initiation_methods ⇒ Array<String>

The list of initiation methods associated with contacts.

Returns:

• (Array<String>)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 29830

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#name ⇒ Types::NameCriteria

Name of the contact.

Returns:

• (Types::NameCriteria)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 29830

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#queue_ids ⇒ Array<String>

The list of queue IDs associated with contacts.

Returns:

• (Array<String>)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 29830

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#routing_criteria ⇒ Types::SearchableRoutingCriteria

Routing criteria for the contact.

Returns:

• (Types::SearchableRoutingCriteria)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 29830

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#searchable_contact_attributes ⇒ Types::SearchableContactAttributes

The search criteria based on user-defined contact attributes that have been configured for contact search. For more information, see Search by custom contact attributes in the Connect Customer Administrator Guide.

To use SearchableContactAttributes in a search request, the GetContactAttributes action is required to perform an API request. For more information, see https://docs.aws.amazon.com/service-authorization/latest/reference/list_amazonconnect.html#amazonconnect-actions-as-permissionsActions defined by Connect Customer.

Returns:

• (Types::SearchableContactAttributes)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 29830

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#searchable_segment_attributes ⇒ Types::SearchableSegmentAttributes

The search criteria based on searchable segment attributes of a contact.

Returns:

• (Types::SearchableSegmentAttributes)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 29830

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end