AWS services or capabilities described in AWS Documentation may vary by region/location. Click Getting Started with Amazon AWS to see specific differences applicable to the China (Beijing) Region.
Places an outbound call to a contact, and then initiates the flow. It performs the
actions in the flow that's specified (in ContactFlowId).
Agents do not initiate the outbound API, which means that they do not dial the contact. If the flow places an outbound call to a contact, and then puts the contact in queue, the call is then routed to the agent, like any other inbound case.
There is a 60-second dialing timeout for this operation. If the call is not connected after 60 seconds, it fails.
UK numbers with a 447 prefix are not allowed by default. Before you can dial these UK mobile numbers, you must submit a service quota increase request. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide.
Campaign calls are not allowed by default. Before you can make a call with TrafficType
= CAMPAIGN, you must submit a service quota increase request to the quota Amazon
Connect campaigns.
For .NET Core this operation is only available in asynchronous form. Please refer to StartOutboundVoiceContactAsync.
Namespace: Amazon.Connect
Assembly: AWSSDK.Connect.dll
Version: 3.x.y.z
public virtual StartOutboundVoiceContactResponse StartOutboundVoiceContact( StartOutboundVoiceContactRequest request )
Container for the necessary parameters to execute the StartOutboundVoiceContact service method.
| Exception | Condition |
|---|---|
| DestinationNotAllowedException | Outbound calls to the destination number are not allowed. |
| InternalServiceException | Request processing failed because of an error or failure with the service. |
| InvalidParameterException | One or more of the specified parameters are not valid. |
| InvalidRequestException | The request is not valid. |
| LimitExceededException | The allowed limit for the resource has been exceeded. |
| OutboundContactNotPermittedException | The contact is not permitted. |
| ResourceNotFoundException | The specified resource was not found. |
.NET Framework:
Supported in: 4.5 and newer, 3.5