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Initiates a new outbound SMS contact to a customer. Response of this API provides
the ContactId of the outbound SMS contact created.
SourceEndpoint only supports Endpoints with CONNECT_PHONENUMBER_ARN
as Type and DestinationEndpoint only supports Endpoints with TELEPHONE_NUMBER
as Type. ContactFlowId initiates the flow to manage the new SMS contact created.
This API can be used to initiate outbound SMS contacts for an agent, or it can also deflect an ongoing contact to an outbound SMS contact by using the StartOutboundChatContact Flow Action.
For more information about using SMS in Amazon Connect, see the following topics in the Amazon Connect Administrator Guide:
For .NET Core this operation is only available in asynchronous form. Please refer to StartOutboundChatContactAsync.
Namespace: Amazon.Connect
Assembly: AWSSDK.Connect.dll
Version: 3.x.y.z
public abstract StartOutboundChatContactResponse StartOutboundChatContact( StartOutboundChatContactRequest request )
Container for the necessary parameters to execute the StartOutboundChatContact service method.
| Exception | Condition |
|---|---|
| AccessDeniedException | You do not have sufficient permissions to perform this action. |
| ConflictException | Operation cannot be performed at this time as there is a conflict with another operation or contact state. |
| InternalServiceException | Request processing failed because of an error or failure with the service. |
| InvalidRequestException | The request is not valid. |
| LimitExceededException | The allowed limit for the resource has been exceeded. |
| ResourceNotFoundException | The specified resource was not found. |
| ThrottlingException | The throttling limit has been exceeded. |
.NET Framework:
Supported in: 4.5 and newer, 3.5