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Initiates a flow to start a new task contact. For more information about task contacts, see Concepts: Tasks in Amazon Connect in the Amazon Connect Administrator Guide.
When using PreviousContactId and RelatedContactId input parameters,
note the following:
PreviousContactId
Any updates to user-defined task contact attributes on any contact linked through
the same PreviousContactId will affect every contact in the chain.
There can be a maximum of 12 linked task contacts in a chain. That is, 12 task contacts
can be created that share the same PreviousContactId.
RelatedContactId
Copies contact attributes from the related task contact to the new contact.
Any update on attributes in a new task contact does not update attributes on previous contact.
There’s no limit on the number of task contacts that can be created that use the same
RelatedContactId.
In addition, when calling StartTaskContact include only one of these parameters: ContactFlowID,
QuickConnectID, or TaskTemplateID. Only one parameter is required as
long as the task template has a flow configured to run it. If more than one parameter
is specified, or only the TaskTemplateID is specified but it does not have
a flow configured, the request returns an error because Amazon Connect cannot identify
the unique flow to run when the task is created.
A ServiceQuotaExceededException occurs when the number of open tasks exceeds
the active tasks quota or there are already 12 tasks referencing the same PreviousContactId.
For more information about service quotas for task contacts, see Amazon
Connect service quotas in the Amazon Connect Administrator Guide.
This is an asynchronous operation using the standard naming convention for .NET 4.5 or higher. For .NET 3.5 the operation is implemented as a pair of methods using the standard naming convention of BeginStartTaskContact and EndStartTaskContact.
Namespace: Amazon.Connect
Assembly: AWSSDK.Connect.dll
Version: 3.x.y.z
public abstract Task<StartTaskContactResponse> StartTaskContactAsync( StartTaskContactRequest request, CancellationToken cancellationToken )
Container for the necessary parameters to execute the StartTaskContact service method.
A cancellation token that can be used by other objects or threads to receive notice of cancellation.
| Exception | Condition |
|---|---|
| InternalServiceException | Request processing failed because of an error or failure with the service. |
| InvalidParameterException | One or more of the specified parameters are not valid. |
| InvalidRequestException | The request is not valid. |
| ResourceNotFoundException | The specified resource was not found. |
| ServiceQuotaExceededException | The service quota has been exceeded. |
| ThrottlingException | The throttling limit has been exceeded. |
.NET:
Supported in: 8.0 and newer, Core 3.1
.NET Standard:
Supported in: 2.0
.NET Framework:
Supported in: 4.5 and newer