AWS SDK Version 3 for .NET
API Reference

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Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

Inheritance Hierarchy

System.Object
  Amazon.Connect.Model.MediaConcurrency

Namespace: Amazon.Connect.Model
Assembly: AWSSDK.Connect.dll
Version: 3.x.y.z

Syntax

C# 
public class MediaConcurrency

The MediaConcurrency type exposes the following members

Constructors

NameDescription
Public Method MediaConcurrency()

Properties

NameTypeDescription
Public Property Channel Amazon.Connect.Channel

Gets and sets the property Channel.

The channels that agents can handle in the Contact Control Panel (CCP).

Public Property Concurrency System.Int32

Gets and sets the property Concurrency.

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE: Minimum value of 1. Maximum value of 1.

Valid Range for CHAT: Minimum value of 1. Maximum value of 10.

Valid Range for TASK: Minimum value of 1. Maximum value of 10.

Public Property CrossChannelBehavior Amazon.Connect.Model.CrossChannelBehavior

Gets and sets the property CrossChannelBehavior.

Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

Version Information

.NET:
Supported in: 8.0 and newer, Core 3.1

.NET Standard:
Supported in: 2.0

.NET Framework:
Supported in: 4.5 and newer, 3.5