Container for the parameters to the TransferContact operation. Transfers contacts from one agent or queue to another agent or queue at any point after a contact is created. You can transfer a contact to another queue by providing the flow which orchestrates the contact to the destination queue. This gives you more control over contact handling and helps you adhere to the service level agreement (SLA) guaranteed to your customers.
Note the following requirements:
-
Transfer is supported for only
TASKcontacts. -
Do not use both
QueueIdandUserIdin the same call. -
The following flow types are supported: Inbound flow, Transfer to agent flow, and Transfer to queue flow.
-
The
TransferContactAPI can be called only on active contacts. -
A contact cannot be transferred more than 11 times.
Inheritance Hierarchy
Amazon.Runtime.AmazonWebServiceRequest
Amazon.Connect.AmazonConnectRequest
Amazon.Connect.Model.TransferContactRequest
Namespace: Amazon.Connect.Model
Assembly: AWSSDK.Connect.dll
Version: 3.x.y.z
Syntax
public class TransferContactRequest : AmazonConnectRequest IAmazonWebServiceRequest
The TransferContactRequest type exposes the following members
Constructors
| Name | Description | |
|---|---|---|
|
TransferContactRequest() |
Properties
| Name | Type | Description | |
|---|---|---|---|
|
|
ClientToken | System.String |
Gets and sets the property ClientToken. A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs. |
|
|
ContactFlowId | System.String |
Gets and sets the property ContactFlowId. The identifier of the flow. |
|
|
ContactId | System.String |
Gets and sets the property ContactId. The identifier of the contact in this instance of Amazon Connect. |
|
|
InstanceId | System.String |
Gets and sets the property InstanceId. The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance. |
|
|
QueueId | System.String |
Gets and sets the property QueueId. The identifier for the queue. |
|
|
UserId | System.String |
Gets and sets the property UserId. The identifier for the user. This can be the ID or the ARN of the user. |
Version Information
.NET:
Supported in: 8.0 and newer, Core 3.1
.NET Standard:
Supported in: 2.0
.NET Framework:
Supported in: 4.5 and newer, 3.5