Container for the parameters to the UpdateContactRoutingData operation.
Updates routing priority and age on the contact (QueuePriority and QueueTimeAdjustmentInSeconds).
These properties can be used to change a customer's position in the queue. For example,
you can move a contact to the back of the queue by setting a lower routing priority
relative to other contacts in queue; or you can move a contact to the front of the
queue by increasing the routing age which will make the contact look artificially
older and therefore higher up in the first-in-first-out routing order. Note that adjusting
the routing age of a contact affects only its position in queue, and not its actual
queue wait time as reported through metrics. These properties can also be updated
by using the
Set routing priority / age flow block.
Either QueuePriority or QueueTimeAdjustmentInSeconds should be provided
within the request body, but not both.
Inheritance Hierarchy
Amazon.Runtime.AmazonWebServiceRequest
Amazon.Connect.AmazonConnectRequest
Amazon.Connect.Model.UpdateContactRoutingDataRequest
Namespace: Amazon.Connect.Model
Assembly: AWSSDK.Connect.dll
Version: 3.x.y.z
Syntax
public class UpdateContactRoutingDataRequest : AmazonConnectRequest IAmazonWebServiceRequest
The UpdateContactRoutingDataRequest type exposes the following members
Constructors
| Name | Description | |
|---|---|---|
|
UpdateContactRoutingDataRequest() |
Properties
| Name | Type | Description | |
|---|---|---|---|
|
|
ContactId | System.String |
Gets and sets the property ContactId. The identifier of the contact in this instance of Amazon Connect. |
|
|
InstanceId | System.String |
Gets and sets the property InstanceId. The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance. |
|
|
QueuePriority | System.Int64 |
Gets and sets the property QueuePriority. Priority of the contact in the queue. The default priority for new contacts is 5. You can raise the priority of a contact compared to other contacts in the queue by assigning them a higher priority, such as 1 or 2. |
|
|
QueueTimeAdjustmentSeconds | System.Int32 |
Gets and sets the property QueueTimeAdjustmentSeconds. The number of seconds to add or subtract from the contact's routing age. Contacts are routed to agents on a first-come, first-serve basis. This means that changing their amount of time in queue compared to others also changes their position in queue. |
|
|
RoutingCriteria | Amazon.Connect.Model.RoutingCriteriaInput |
Gets and sets the property RoutingCriteria. Updates the routing criteria on the contact. These properties can be used to change how a contact is routed within the queue. |
Version Information
.NET:
Supported in: 8.0 and newer, Core 3.1
.NET Standard:
Supported in: 2.0
.NET Framework:
Supported in: 4.5 and newer, 3.5