StartCallAnalyticsJobRequest Class

Container for the parameters to the StartCallAnalyticsJob operation. Transcribes the audio from a customer service call and applies any additional Request Parameters you choose to include in your request.

In addition to many standard transcription features, Call Analytics provides you with call characteristics, call summarization, speaker sentiment, and optional redaction of your text transcript and your audio file. You can also apply custom categories to flag specified conditions. To learn more about these features and insights, refer to Analyzing call center audio with Call Analytics.

If you want to apply categories to your Call Analytics job, you must create them before submitting your job request. Categories cannot be retroactively applied to a job. To create a new category, use the operation. To learn more about Call Analytics categories, see Creating categories for post-call transcriptions and Creating categories for real-time transcriptions.

To make a StartCallAnalyticsJob request, you must first upload your media file into an Amazon S3 bucket; you can then specify the Amazon S3 location of the file using the Media parameter.

Note that job queuing is enabled by default for Call Analytics jobs.

You must include the following parameters in your StartCallAnalyticsJob request:

region: The Amazon Web Services Region where you are making your request. For a list of Amazon Web Services Regions supported with Amazon Transcribe, refer to Amazon Transcribe endpoints and quotas.
CallAnalyticsJobName: A custom name that you create for your transcription job that's unique within your Amazon Web Services account.
DataAccessRoleArn: The Amazon Resource Name (ARN) of an IAM role that has permissions to access the Amazon S3 bucket that contains your input files.
Media (MediaFileUri or RedactedMediaFileUri): The Amazon S3 location of your media file.

With Call Analytics, you can redact the audio contained in your media file by including RedactedMediaFileUri, instead of MediaFileUri, to specify the location of your input audio. If you choose to redact your audio, you can find your redacted media at the location specified in the RedactedMediaFileUri field of your response.

Inheritance Hierarchy

System.Object
  Amazon.Runtime.AmazonWebServiceRequest
    Amazon.TranscribeService.AmazonTranscribeServiceRequest
      Amazon.TranscribeService.Model.StartCallAnalyticsJobRequest

Namespace: Amazon.TranscribeService.Model
Assembly: AWSSDK.TranscribeService.dll
Version: 3.x.y.z

Syntax

public class StartCallAnalyticsJobRequest : AmazonTranscribeServiceRequest
         IAmazonWebServiceRequest

The StartCallAnalyticsJobRequest type exposes the following members

Constructors

	Name	Description
	StartCallAnalyticsJobRequest()

Properties

Name	Type	Description
CallAnalyticsJobName	System.String	Gets and sets the property CallAnalyticsJobName. A unique name, chosen by you, for your Call Analytics job. This name is case sensitive, cannot contain spaces, and must be unique within an Amazon Web Services account. If you try to create a new job with the same name as an existing job, you get a `ConflictException` error.
ChannelDefinitions	System.Collections.Generic.List<Amazon.TranscribeService.Model.ChannelDefinition>	Gets and sets the property ChannelDefinitions. Makes it possible to specify which speaker is on which channel. For example, if your agent is the first participant to speak, you would set `ChannelId` to `0` (to indicate the first channel) and `ParticipantRole` to `AGENT` (to indicate that it's the agent speaking).
DataAccessRoleArn	System.String	Gets and sets the property DataAccessRoleArn. The Amazon Resource Name (ARN) of an IAM role that has permissions to access the Amazon S3 bucket that contains your input files. If the role that you specify doesn’t have the appropriate permissions to access the specified Amazon S3 location, your request fails. IAM role ARNs have the format `arn:partition:iam::account:role/role-name-with-path`. For example: `arn:aws:iam::111122223333:role/Admin`. For more information, see IAM ARNs.
Media	Amazon.TranscribeService.Model.Media	Gets and sets the property Media. Describes the Amazon S3 location of the media file you want to use in your Call Analytics request.
OutputEncryptionKMSKeyId	System.String	Gets and sets the property OutputEncryptionKMSKeyId. The KMS key you want to use to encrypt your Call Analytics output. If using a key located in the current Amazon Web Services account, you can specify your KMS key in one of four ways: Use the KMS key ID itself. For example, `1234abcd-12ab-34cd-56ef-1234567890ab`. Use an alias for the KMS key ID. For example, `alias/ExampleAlias`. Use the Amazon Resource Name (ARN) for the KMS key ID. For example, `arn:aws:kms:region:account-ID:key/1234abcd-12ab-34cd-56ef-1234567890ab`. Use the ARN for the KMS key alias. For example, `arn:aws:kms:region:account-ID:alias/ExampleAlias`. If using a key located in a different Amazon Web Services account than the current Amazon Web Services account, you can specify your KMS key in one of two ways: Use the ARN for the KMS key ID. For example, `arn:aws:kms:region:account-ID:key/1234abcd-12ab-34cd-56ef-1234567890ab`. Use the ARN for the KMS key alias. For example, `arn:aws:kms:region:account-ID:alias/ExampleAlias`. If you do not specify an encryption key, your output is encrypted with the default Amazon S3 key (SSE-S3). If you specify a KMS key to encrypt your output, you must also specify an output location using the `OutputLocation` parameter. Note that the role making the request must have permission to use the specified KMS key.
OutputLocation	System.String	Gets and sets the property OutputLocation. The Amazon S3 location where you want your Call Analytics transcription output stored. You can use any of the following formats to specify the output location: s3://DOC-EXAMPLE-BUCKET s3://DOC-EXAMPLE-BUCKET/my-output-folder/ s3://DOC-EXAMPLE-BUCKET/my-output-folder/my-call-analytics-job.json Unless you specify a file name (option 3), the name of your output file has a default value that matches the name you specified for your transcription job using the `CallAnalyticsJobName` parameter. You can specify a KMS key to encrypt your output using the `OutputEncryptionKMSKeyId` parameter. If you do not specify a KMS key, Amazon Transcribe uses the default Amazon S3 key for server-side encryption. If you do not specify `OutputLocation`, your transcript is placed in a service-managed Amazon S3 bucket and you are provided with a URI to access your transcript.
Settings	Amazon.TranscribeService.Model.CallAnalyticsJobSettings	Gets and sets the property Settings. Specify additional optional settings in your request, including content redaction; allows you to apply custom language models, vocabulary filters, and custom vocabularies to your Call Analytics job.

Version Information

.NET:
Supported in: 8.0 and newer, Core 3.1

.NET Standard:
Supported in: 2.0

.NET Framework:
Supported in: 4.5 and newer, 3.5