Flag the presence or absence of specific words or phrases detected in your Call Analytics transcription output.
Rules using TranscriptFilter are designed to match:
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Custom words or phrases spoken by the agent, the customer, or both
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Custom words or phrases not spoken by the agent, the customer, or either
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Custom words or phrases that occur at a specific time frame
See Rule criteria for post-call categories and Rule criteria for streaming categories for usage examples.
Inheritance Hierarchy
Namespace: Amazon.TranscribeService.Model
Assembly: AWSSDK.TranscribeService.dll
Version: 3.x.y.z
Syntax
public class TranscriptFilter
The TranscriptFilter type exposes the following members
Constructors
| Name | Description | |
|---|---|---|
|
TranscriptFilter() |
Properties
| Name | Type | Description | |
|---|---|---|---|
|
|
AbsoluteTimeRange | Amazon.TranscribeService.Model.AbsoluteTimeRange |
Gets and sets the property AbsoluteTimeRange. Makes it possible to specify a time range (in milliseconds) in your audio, during which you want to search for the specified key words or phrases. See for more detail. |
|
|
Negate | System.Boolean |
Gets and sets the property Negate.
Set to |
|
|
ParticipantRole | Amazon.TranscribeService.ParticipantRole |
Gets and sets the property ParticipantRole. Specify the participant that you want to flag. Omitting this parameter is equivalent to specifying both participants. |
|
|
RelativeTimeRange | Amazon.TranscribeService.Model.RelativeTimeRange |
Gets and sets the property RelativeTimeRange. Makes it possible to specify a time range (in percentage) in your media file, during which you want to search for the specified key words or phrases. See for more detail. |
|
|
Targets | System.Collections.Generic.List<System.String> |
Gets and sets the property Targets. Specify the phrases that you want to flag. |
|
|
TranscriptFilterType | Amazon.TranscribeService.TranscriptFilterType |
Gets and sets the property TranscriptFilterType.
Flag the presence or absence of an exact match to the phrases that you specify. For
example, if you specify the phrase "speak to a manager" as your Note that semantic matching is not supported. For example, if your customer says "speak to the manager", instead of "speak to a manager", your content is not flagged. |
Version Information
.NET:
Supported in: 8.0 and newer, Core 3.1
.NET Standard:
Supported in: 2.0
.NET Framework:
Supported in: 4.5 and newer, 3.5