For each AWS account, the Connector for ServiceNow requires two users:
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AWS Sync User: A user to sync AWS resources (such as portfolios, products, automation documents (runbook), Ops Items, Incident Manager incidents, change templates and requests, configuration items, and security Findings), sync AWS support cases, and AWS Health events and resources to ServiceNow .
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AWS End User: A user who can provision products as an end user, execute requests, and view resources that ServiceNow exposes. This role includes any required roles to provision and execute.
Note
To align with best practices, AWS recommends periodically rotating IAM user access keys. For more information, refer to Manage IAM user access keys properly.
