Select your cookie preferences

We use essential cookies and similar tools that are necessary to provide our site and services. We use performance cookies to collect anonymous statistics, so we can understand how customers use our site and make improvements. Essential cookies cannot be deactivated, but you can choose “Customize” or “Decline” to decline performance cookies.

If you agree, AWS and approved third parties will also use cookies to provide useful site features, remember your preferences, and display relevant content, including relevant advertising. To accept or decline all non-essential cookies, choose “Accept” or “Decline.” To make more detailed choices, choose “Customize.”

Preferences
Contact Us
Feedback
AWS Documentation
Create an AWS Account

Configuring ServiceNow for integration with Support

PDF
RSS
Focus mode
Configuring ServiceNow for integration with Support - AWS Service Management Connector

This section shows you how to integrate Support in ServiceNow.

To configure the Support integration System Properties

  1. In the navigator, enter AWS Service Management.

  2. Choose System Properties, then Support.

  3. Set the system property, as required.

Available settings Description

Interval, in minutes, between the execution of full synchronization

Default: 1440 min

SQS Name created by the AWS CloudFormation stack. The same name must be used for all accounts Default: AwsServiceManagementConnectorForSupportQueue
(Advanced mode) Enable an intermediate table (SMC Support Case table) to synchronize data to and from Support. Use caution; enabling an intermediate table replaces the default Incident table. Default: False
PrivacySite termsCookie preferences
© 2025, Amazon Web Services, Inc. or its affiliates. All rights reserved.