10DLC campaign registration form - AWS End User Messaging SMS

10DLC campaign registration form

Note

With our updated console experience you are now seeing a registration Name field for your registration. This field is set to "–" as we do not manually backfill any of your service values to prevent interruption to your service and let you maintain your security posture. A registration Name is an optional friendly name field that can be updated using the tags on the registration details page. For more information on how to add a Name tag, see Change a registration's name in AWS End User Messaging SMS.

AWS End User Messaging SMS’s vendors perform a manual review processes on 10DLC (10 Digit Long Code) campaigns to address SMS spam concerns raised by US carriers. Reviews are triggered when a number is associated to a 10DLC campaign. Reviews take at least 4 to 6 weeks to process.

When you register a 10DLC campaign, you provide a description of your use case, as well as the message templates that you plan to use. Before you can create and register a 10DLC campaign, you must first register your company. For information on registering your company, see 10DLC brand registration form.

Note

For more information on expected registration times, see United States 10DLC registration.

For more information on 10DLC campaign registration issues, see Help with registration rejections in AWS End User Messaging SMS.

In this section, you provide additional details about your 10DLC campaign.

To register a 10DLC campaign

  1. Open the AWS End User Messaging SMS console at https://console.aws.amazon.com/sms-voice/.

  2. In the navigation pane, under Registrations, choose the 10DLC campaign registration to complete.

  3. On the 10DLC campaign registration information page, do the following:

    1. For Campaign description, enter a name for the 10DLC campaign and description of the campaigns purpose.

    2. For Vertical, choose the option that represents your company.

    3. For Campaign opt-in workflow, enter a description of how users consent to receive SMS and MMS messages. The description has to be between 40 – 2048 characters and must not contain leading or trailing spaces. For example, by filling out an online form on your website. If you have multiple opt-in methods, they have to be listed as well.

      Your Opt-in workflow should include the following:

      • Program or product description

      • Identify your organization and service being represented in the initial message sent to your end users

      • Clear and thorough information about how your end-users opt-in to your SMS service and any associated fees or charges

      • Include a link to the Terms & Conditions (which must be publicly accessible).

      • Include a link to the Privacy Policy (which must be publicly accessible).

      • Explain if the Opt-in/Call to Action requires service log-in, is not yet published publicly, is a verbal opt-in, or if it occurs on printed sources such as fliers and paper forms.

      • Screenshots of every step of the opt-in workflow must be provided. Screenshots can be uploaded to a S3 bucket and the image object URLs can be provided within the workflow description.

      • The Call to Action/Opt-in location must include the following:

        • Comprehensive terms and conditions might be presented in full beneath the call-to-action, or they might be accessible from a link in proximity to the call-to-action.

        • Program (brand) name.

        • Message frequency disclosure.

        • Product description.

        • Customer care contact information.

        • Opt-out information.

        • “Message and data rates may apply” disclosure.

    4. For Opt-in keyword – optional enter the keyword that your customers will send to consent to opt-ing in.

    5. For Opt-in confirmation message enter the message that your customers receive if they send the Opt-in keyword to your 10DLC phone number.

    6. For Help Message, enter the message that your customers receive if they send the keyword "HELP" to your 10DLC phone number. The message has to be a minimum of 20 characters.

    7. For Stop Message, enter the message that your customers receive if they send the keyword "STOP" to your 10DLC phone number. The message has to be a minimum of 20 characters.

      Tip

      Your customers can reply to your messages with the word "HELP" to learn more about the messages that they're receiving from you. They can also reply "STOP" to opt-out of receiving messages from you. The US mobile carriers require you to provide responses to both of these keywords.

      The following is an example of a HELP response that complies with the requirements of the US mobile carriers:

      ExampleCorp Account Alerts: For help call 1-888-555-0142 or go to example.com. Msg&data rates may apply. Text STOP to cancel.

      The following is an example of a compliant STOP response:

      You are unsubscribed from ExampleCorp Account Alerts. No more messages will be sent. Reply HELP for help or call 1-888-555-0142.

      Your responses to these keywords must contain 160 characters or fewer.

  4. Choose Next.

  5. For the Messaging capabilities section, do the following:

    1. The capabilities you select are applied to your 10DLC phone number when you create the phone number request.

      For Number capabilities, choose:

      • Choose SMS to enable text messages for the 10DLC campaign.

      • Choose SMS and MMS to enable text and multimedia messages for the 10DLC campaign.

      • Choose SMS and Voice to enable text and voice messages for the 10DLC campaign.

        Note

        When you choose to enable voice messages, it lengthens the amount of time to review your registration.

      • Choose SMS and MMS and VOICE to enable text and multimedia messages for the 10DLC campaign.

    2. For Message type – optional, choose either Transactional or Promotional message type.

      • Transactional – Choose this option if your use case is for time-sensitive content, such as alerts and one-time passwords.

      • Promotional – Choose this option if your use case is for marketing-related content.

  6. Choose Next.

  7. For Messaging use case section, do the following:

    1. For Use case, choose a use case that most closely resembles your campaign from the preset list of use cases.

      • Account Notifications – Standard notifications for account holders, relating to and being about an account.

      • Charity – Communications from a non-religious registered 501(c)(3) charity aimed at providing help and raising money for those in need.

      • Customer care – All customer interaction, including account management and customer support.

      • Delivery notifications – Information about the status of the delivery of a product or service.

      • Fraud alert messaging – Messaging regarding potential fraudulent activity on an account.

      • Higher education – Campaigns created on behalf of Colleges or Universities. It also includes School Districts and education institutions that fall outside of any "free to the consumer" messaging model.

      • Low Volume – Small throughput, any combination of use-cases. Examples include: test, demo accounts.

      • Marketing – Any communication with marketing and/or promotional content.

      • Mixed – Mixed messaging reserved for specific consumer service industry.

      • Public service announcement – An informational message that is meant to raise the audience's awareness about an important issue.

      • Polling and voting – Requests for surveys and voting for non political arenas.

      • Security alert – A notification that the security of a system, either software or hardware, has been compromised in some way and there is an action the end users need to take.

      • Two factor authentication – Any authentication, verification, or one-time passcode.

    2. For Sub use case – optional, choose up to five sub use cases.

    3. Subscriber opt-in – Subscribers can opt in to receive messages about this campaign.

    4. Subscriber opt-out – Subscribers can opt out of receiving messages about this campaign.

    5. Subscriber help – Subscribers can contact the message sender after sending the HELP keyword.

    6. Direct lending or loan arrangement – The campaign includes information about direct lending or other loan arrangements.

    7. Embedded link – Choose Yes if the 10DLC campaign includes an embedded link. Links from common URL shorteners, such as TinyUrl or Bit.ly, are not allowed. However, you can use URL shorteners that offer custom domains.

    8. Embedded phone number – The campaign includes a phone number that isn't a customer support number.

    9. Age-gated content – The 10DLC campaign includes age-gated content as defined by carrier and Cellular Telecommunications and Internet Association (CTIA) guidelines.

  8. Choose Next.

  9. In the Message samples section, do the following:

    1. Enter at least one Message sample. This is the sample text message that you plan to send to your customers. Each sample message has to be a minimum of 20 characters. If you plan to use multiple message templates for this 10DLC campaign, include them as well.

      Important

      Don't use placeholder text for your sample messages. The example messages that you provide should reflect the actual messages that you plan to send as accurately as possible and should not contain any Prohibited message content.

  10. Choose Next.

  11. In the MMS file samples section, do the following:

    1. (Optional) MMS sample files are only required if you plan to send MMS messages. In MMS file samples upload at least one sample image. A single MMS media file can be up to 2 MB for GIF, JPEG, and PNG, and 600 KB in size for all other media file types, see MMS file types, size and character limits.

      Important

      Don't use placeholder text in your sample MMS images. The example MMS images that you provide should reflect the actual MMS image that you plan to send as accurately as possible and should not contain any Prohibited message content.

  12. Choose Next.

  13. On the Review and submit page, verify the information you're about to submit is correct. To make updates choose Edit next to the section.

  14. Choose Submit registration.

    Note

    After your 10DLC campaign registration has been approved you can request a new 10DLC phone number or use an existing 10DLC phone number and associate it with the 10DLC campaign. For more information on registering for 10DLC, see Requesting dedicated long codes through AWS Support.