Toll-free number registration rejection reasons
If your Toll-free number registration was rejected, use the following table to determine why it was rejected and what you can do to fix your Toll-free number registration. After you determine why the registration was rejected, you can modify the existing registration to address that issue and resubmit. For more information, see Edit a registration in AWS End User Messaging SMS.
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| AWS End User Messaging SMS rejection short description | AWS End User Messaging SMS rejection long description | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Compliant Opt In Missing |
The opt-in process or screenshot is missing. A compliant opt-in process or screenshot will clearly specify how your recipient is able to provide their explicit consent to receive SMS messages. Some common rejection reasons: missing explicit language around SMS opt-in consent, mismatch between provided company name and opt-in screenshots, receiving a text message cannot be required to sign up for service, or SMS opt-in consent cannot be included in the Terms of Service. For more information, see Obtain permission. |
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Invalid Business Connection |
The contact information and company/application information does not have a clear connection. SMS Messages can't be sent on behalf of a 3rd party. In order to be verified please resubmit explaining the connection between your contact and company/application information. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Invalid Company Info |
The company information you provided is unable to be verified. In order to be verified please confirm your company website is valid and aligns with your company name and address. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Invalid Multi Numbers |
A single Toll Free number can only be associated with a single business. Please either resubmit a new registration request for each company with its own phone number or explain the connections between the multiple businesses called out. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Invalid Overall |
The information provided has been considered invalid. Please confirm your company website, use case, opt-in, and message samples are all valid inputs and align with other inputs in your registration. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Invalid URL |
The company URL you provided is unable to be accessed. In order to be verified please confirm your provided company website is valid and active. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Non Compliant Opt In |
The opt-in process or screenshot you have provided is either insufficient or non compliant. A compliant opt-in process or screenshot will clearly specify how your recipient is able to provide their explicit consent to receive SMS messages. Some common rejection reasons: missing explicit language around SMS opt-in consent, mismatch between provided company name and opt-in screenshots, receiving a text message cannot be required to sign up for service, or SMS opt-in consent cannot be included in the Terms of Service. For more information, see Obtain permission. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Non Compliant Opt In Consent |
The opt-in process or screenshot you have provided does not show explicit consent. Explicit consent is the deliberate action of a user having the option to request a specific message. A compliant opt-in process or screenshot will clearly specify how your recipient is able to provide their explicit consent to receive SMS messages. Some common rejection reasons: missing explicit language around SMS opt-in consent, mismatch between provided company name and opt-in screenshots, receiving a text message cannot be required to sign up for service, or SMS opt-in consent cannot be included in the Terms of Service. For more information, see Obtain permission. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Non Compliant Opt In Third Party |
The opt-in process or screenshot you have provided is either insufficient or non compliant due to opt-in information being shared with 3rd parties. A compliant opt-in process or screenshot will clearly specify how your recipient is able to provide their explicit consent to receive SMS messages and is not shared with 3rd parties. Please resubmit after you remove any language around opt-in information sharing or include language specifically stating opt-in information is not shared with 3rd parties. For more information, see Obtain permission. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Non Compliant Use Case |
The use case and/or message samples provided are considered restricted content under US Telecom regulations. Please refer to the documentation below for a full list of items considered restricted content. If you believe your content is falsely considered restricted you can attempt to update your sample messages and use case and re-submit the registration. For more information, see Obtain permission. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
