AWS Snowball Edge is no longer available to new customers. New customers should explore [AWS DataSync](https://aws.amazon.com/datasync/) for online transfers, [AWS Data Transfer Terminal](https://aws.amazon.com/data-transfer-terminal/) for secure physical transfers, or AWS Partner solutions. For edge computing, explore [AWS Outposts](https://aws.amazon.com/outposts/).
# Troubleshooting credentials problems with Snowball Edge
Use the following topics to help you resolve credentials issues with the Snowball Edge device.
## Unable to locate AWS CLI credentials for Snowball Edge
If you're communicating with the AWS Snowball Edge device through the Amazon S3 interface using the AWS CLI, you might encounter an error message that says Unable to locate credentials. You can configure credentials by running "aws configure".
**Action to take**
Configure the AWS credentials that the AWS CLI uses to run commands for you. For more information, see [Configuring the AWS CLI](https://docs.aws.amazon.com/cli/latest/userguide/cli-chap-getting-started.html) in the *AWS Command Line Interface User Guide*.
## Troubleshooting Snowball Edge error message: Check Your Secret Access Key and Signing
When using the Amazon S3 interface to transfer data to a Snowball Edge, you might encounter the following error message.
```
An error occurred (SignatureDoesNotMatch) when calling the CreateMultipartUpload operation: The request signature we calculated does not match the signature you provided.
Check your AWS secret access key and signing method. For more details go to:
http://docs.aws.amazon.com/AmazonS3/latest/dev/RESTAuthentication.html#ConstructingTheAuthenticationHeader
```
**Action to take**
Get your credentials from the Snowball Edge client. For more information, see [Getting credentials for a Snowball Edge](using-client-commands.md#client-credentials).