Troubleshooting Snowcone Issues
This section provides guidance and insights with the AWS Snowcone device/ service to troubleshoot some of the issues encountered.
Topics
Troubleshooting problems returning Snow Family devices
Sometimes, after turning off the Snow Family device in preparation to return it, the return shipping information does not appear on the E Ink display.
Action to take
Log in to the AWS Snow Family Management Console.
View the job for the device.
In the Details section, in the Return shipping label section, choose To view and print your return label follow this link.
Print the label and attach it to the device.
Return the device according to Returning a Snowcone Device.
