View a markdown version of this page

Managing WhatsApp Flows in AWS End User Messaging Social - AWS End User Messaging Social
Key concepts

Managing WhatsApp Flows in AWS End User Messaging Social

WhatsApp Flows enable businesses to create interactive, multi-screen experiences that users can complete without leaving WhatsApp. Flows support data collection, form submissions, and complex UI components like text inputs, radio buttons, checkboxes, date pickers, and dropdown menus. Use Flows to build experiences such as appointment booking, lead generation forms, customer surveys, and shopping flows.

With AWS End User Messaging Social, you can manage your WhatsApp Flows directly through the AWS End User Messaging Social console or by using the AWS End User Messaging Social API. You can create, update, publish, preview, deprecate, and delete Flows without needing to use the Meta console or Meta's APIs directly.

Flows are associated with your WhatsApp Business Account (WABA). Each Flow is defined by a JSON schema that describes its screens, components, and logic. For more information about the Flow JSON schema, see Flow JSON in the Meta WhatsApp Business Platform documentation.

Flows support two modes:

  • Static Flows — All screens, components, and navigation logic are defined in the Flow JSON. No endpoint is required.

  • Dynamic Flows — Screens fetch data from your own HTTPS endpoint at runtime using the data_exchange action. This enables personalized, data-driven experiences where screen content and navigation depend on your backend logic. For more information, see Setting up Dynamic Flows.

Key concepts

Flow

An interactive, multi-screen experience defined by a JSON schema that users complete within WhatsApp.

Flow JSON

The JSON definition that describes the Flow's screens, components, and logic. Maximum size is 10 MB. We recommend using JSON version 7.3.

Flow category

A classification that describes the business purpose of the Flow. Categories include: Sign Up, Sign In, Appointment Booking, Lead Generation, Contact Us, Customer Support, Survey, Shopping, and Other.

Flow status

The lifecycle state of a Flow. See Understanding Flow status.

Flow token

A unique identifier you provide when sending a Flow to track the session. The token is returned in the Flow response webhook when the user completes the Flow.

Dynamic Flow

A Flow that calls your own HTTPS endpoint at runtime using the data_exchange action to fetch screen content and decide navigation. The Flow JSON must declare data_api_version and the Flow must have an endpoint_uri registered. For more information, see Setting up Dynamic Flows.

Business public key

An RSA-2048 public key that Meta uses to encrypt data-exchange requests end-to-end. You upload the public key through AWS End User Messaging Social and hold the corresponding private key at your endpoint for decryption. You can provide a PEM-encoded key directly or reference an AWS KMS asymmetric key.