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Sending messages through WhatsApp with AWS End User Messaging Social - AWS End User Messaging Social

Sending messages through WhatsApp with AWS End User Messaging Social

Before sending a message, you must set up your WhatsApp Business Account (WABA), and your user must opt in to receive messages from you. For more information, see Obtain permission.

When a user messages you, a 24-hour timer called a customer service window starts or refreshes. All message types, except for template messages, can only be sent when a customer service window is open between you and the user. Template messages can be sent at any time, as long as the user has opted in to receive messages from you.

For each message that you send or receive, a message status is generated and sent to the event destination. If your customer has not signed up for WhatsApp, an event is generated with a message status of fail. You must turn on a message and event destination to receive the message status.

For a list of message types, see Messages in the WhatsApp Business Platform Cloud API Reference.

Important
Working with Meta/WhatsApp

  • Your use of the WhatsApp Business Solution is subject to the terms and conditions of the WhatsApp Business Terms of Service, the WhatsApp Business Solution Terms, the WhatsApp Business Messaging Policy, the WhatsApp Messaging Guidelines, and all other terms, policies, or guidelines incorporated therein by reference. These might be updated from time to time.

  • Meta or WhatsApp may at any time prohibit your use of the WhatsApp Business Solution.

  • In connection with your use of the WhatsApp Business Solution, you will not submit any content, information, or data that is subject to safeguarding or limitations on distribution pursuant to applicable laws or regulations.

Note

AWS End User Messaging Social now supports Meta's Marketing Messages (MM) API for marketing template messages. You use the same AWS API SendWhatsAppMessage — no code changes required. To use MM API, accept Meta's terms and conditions through the MM API banner on the WABA details page in the AWS End User Messaging Social console. According to Meta, MM API provides up to 9% higher deliverability, recipient optimization, and conversion tracking.

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