Flag the presence or absence of interruptions in your Call Analytics transcription output.
Rules using InterruptionFilter are designed to match:
-
Instances where an agent interrupts a customer
-
Instances where a customer interrupts an agent
-
Either participant interrupting the other
-
A lack of interruptions
See Rule criteria for post-call categories for usage examples.
Contents
- AbsoluteTimeRange
-
Makes it possible to specify a time range (in milliseconds) in your audio, during which you want to search for an interruption. See AbsoluteTimeRange for more detail.
Type: AbsoluteTimeRange object
Required: No
- Negate
-
Set to
TRUEto flag speech that does not contain interruptions. Set toFALSEto flag speech that contains interruptions.Type: Boolean
Required: No
- ParticipantRole
-
Specify the interrupter that you want to flag. Omitting this parameter is equivalent to specifying both participants.
Type: String
Valid Values:
AGENT | CUSTOMERRequired: No
- RelativeTimeRange
-
Makes it possible to specify a time range (in percentage) in your media file, during which you want to search for an interruption. See RelativeTimeRange for more detail.
Type: RelativeTimeRange object
Required: No
- Threshold
-
Specify the duration of the interruptions in milliseconds. For example, you can flag speech that contains more than 10,000 milliseconds of interruptions.
Type: Long
Valid Range: Minimum value of 0. Maximum value of 14400000.
Required: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
