End of support notice: On March 31, 2027, AWS will end support for Amazon WorkMail. After March 31, 2027, you will no longer be able to access the Amazon WorkMail console or Amazon WorkMail resources. For more information, see [Amazon WorkMail end of support](https://docs.aws.amazon.com/workmail/latest/adminguide/workmail-end-of-support.html).
# Setting up email clients for Amazon WorkMail
Amazon WorkMail integrates with most popular email apps and devices. You can synchronize your email, calendar, and contacts between Amazon WorkMail and your client.
When your Amazon WorkMail administrator invites you to sign in to your Amazon WorkMail account, you can sign in using the Amazon WorkMail web client. You can also set up other email clients for use with your Amazon WorkMail account, such as Microsoft Outlook, the stock Android or iOS clients, the Windows Mail client, macOS clients, or IMAP clients. Currently, POP3 clients are not supported.
**Note**
Amazon WorkMail discontinued support for Transport Layer Security (TLS) 1.0 and 1.1. If you are using TLS 1.0 or 1.1, you must upgrade the TLS version to 1.2. For more information, see [TLS 1.2 to become the minimum TLS protocol level for all AWS API endpoints](https://aws.amazon.com/blogs/security/tls-1-2-required-for-aws-endpoints/).
**Warning**
To help protect your computer from malicious email attachments, we recommend that you install antivirus software.
**Topics**
+ [Password best practices for security](password.md)
+ [Signing in to the Amazon WorkMail web client](web-client.md)
+ [Setting up Microsoft Outlook clients for Amazon WorkMail](outlook-client.md)
+ [Setting up mobile device clients for Amazon WorkMail](mobile-client.md)
+ [Setting up the Windows 10 Mail app for Amazon WorkMail](connect_win10_mail.md)
+ [Setting up the Windows 11 Mail app for Amazon WorkMail](connect_win11_mail.md)
+ [Setting up macOS apps for Amazon WorkMail](connect_mac_mail.md)
+ [Setting up IMAP for Amazon WorkMail](using_IMAP.md)
# Password best practices for security
When you use the Amazon WorkMail web or a third-party client to access your mailbox, you must use a password to sign in. As an Amazon WorkMail web client user, under **Settings**, you can change or update your password. For information on changing the password on the Amazon WorkMail web client, see [General settings](web-client.md#general_tab). You can also ask your system administrator to reset the password using the AWS console.
As part of security best practices, here are some password guidelines recommended by Amazon WorkMail.
+ Set a password that contains a minimum of 8 characters. The password should include uppercase and lowercase characters, numerical digits (0 through 9), and special characters (for example, \$1 or \$1).
+ Use unique passwords across all online accounts. Avoid re-using the same password for multiple accounts.
+ Avoid using common words or phrases related to your username, domain, organization, Amazon WorkMail service, AWS or the account type for which the password applies.
+ Use a password manager to securely store your password.
# Signing in to the Amazon WorkMail web client
Amazon WorkMail has a web-based client that you use to access your Amazon WorkMail account from a web browser. The Amazon WorkMail web client includes integrated applications, such as Mail, Calendar, and Contacts. To get started with the Amazon WorkMail web client, you need a broadband internet connection and the latest version of one of the following web browsers:
+ Google Chrome – Version 22 or later
+ Mozilla Firefox – Version 27 or later
+ Safari – Version 7 or later
+ Internet Explorer – Version 11
+ Microsoft Edge
Your Amazon WorkMail system administrator provides you with your initial sign-in credentials, which consist of a user name and a password. To recover a lost or forgotten password, contact your administrator.
Your administrator also provides you with a unique Amazon WorkMail web client URL. This URL contains a unique alias set up by your Amazon WorkMail site administrator. The web client URL looks like this: https://*alias*.awsapps.com/mail. Replace `alias` with the alias you received from your site administrator.
**To sign in to the Amazon WorkMail web client**
1. In your web browser, enter the web client URL provided by your Amazon WorkMail administrator. For example, https://*alias*.awsapps.com/mail.
1. For **Username**, enter the user name provided by your Amazon WorkMail administrator.
**Note**
Don't enter your full email address. User names are case-sensitive.
1. For **Password**, enter your password.
1. Choose **Sign In**.
## Changing Amazon WorkMail web client settings
You can change many of the default settings for the Amazon WorkMail web client.
**To change the Amazon WorkMail web client settings**
1. In the Amazon WorkMail web client, on the menu bar, choose **Settings** (the gear icon).
1. In the navigation pane, select the **General** tab, **Email** tab, **Email Rules** tab, **Automatic response** tab, or **Calendar** tab to update setting in each category.
1. Press the **F5** key to refresh and activate the new settings.
For more information about changing specific settings, see the following topics.
## Personal access token settings
When your administrator enables multi-factor authentication (MFA), you can use personal access tokens in Amazon WorkMail to authenticate and access your mailbox using various email clients. Personal access tokens provide direct access to your Amazon WorkMail and should be handled securely to avoid unauthorized access to your email.
You can create multiple personal access tokens with different names and expiration dates. This allows you to manage access to your mailbox more granularly, such as creating a token for a specific device or email client, and setting an expiration date for the token.
To manage your personal access tokens in Amazon WorkMail, follow this procedure:
1. In the Amazon WorkMail web client, on the menu bar, choose **Settings** (the gear icon).
1. Choose **Personal access token**.
1. Choose **Create token**.
The **Create personal access token** page appears.
1. Under **Name**, enter a name for the personal access token.
1. Choose **Create token**.
**Note**
Copy the generated token immediately and paste the token value in your email client for authentication. Once you leave this page, you will not be able to view the token for security reasons.
1. Choose **Return to list page**.
The **Personal access token** page appeared. You can view all the existing personal access tokens created.
## General settings
View mailbox usage and set your password, preferred language, and default address book from the **General** tab using the following settings.
****Change password****
To change your password, choose **Change password**, and then follow the instructions on the screen.
If Amazon WorkMail is integrated with your corporate directory, you might have to change your password using Microsoft Windows or corporate password management tools. Contact your Amazon WorkMail administrator for details if you are unsure.
****Language****
To change the language in which Amazon WorkMail is displayed, select a language from the list. To change your date format and time format, select a format from the list.
****Mailbox Usage****
Shows the current amount of storage space used. To reduce your mailbox size you can empty the **Deleted Items** folder, delete older messages, or delete messages with large attachments from your folders.
****Address Book****
To select a default address book, in **Select Default Folder**, select the address book to use.
The default address book is loaded when choosing **Address book** from the main menu bar, or when selecting the **To**, **Cc**, or **Bcc** field when composing a new email.
## Email settings
Change email preview, formatting, font, and other options from the **Email** tab using the following settings.
****Display preview pane****
You can choose to view a preview of items to either the right of the content pane or below the content pane. You can also choose to turn off the preview pane.
Changing the view from the mail application using the **View** menu also updates this **Display preview pane** setting.
****Close email when responding****
When selected, the original email closes when you reply to it. Deselect this setting to compose replies in a separate tab from the original message.
****Format****
You can compose new mail messages as **Plain text** or **HTML**.
****Default font****
Specifies the default font used in all new email messages.
****Default font size****
Specifies the size of the default font.
****Always request a read receipt****
Select this check box to automatically request read receipts for every email message you send.
****Respond to read receipt****
Select whether Amazon WorkMail should always send a read receipt, never send a read receipt, or whether you should be prompted before sending a read receipt.
****Signatures****
You can create several signatures for different purposes. For example, you can create a signature for business and one for private use, or create a long signature for new email messages and a short signature for replies and forwards.
(Optional) After you create one or more signatures, you can also specify which one to use for new email messages and which one to use for replies and forwards.
## Email rules settings
Email rules can help you focus on important email messages and keep your inbox organized. Rules are stored on the server so that they can filter the mail before it arrives in your inbox.
You can create as many rules as you want. With each rule, you can set different conditions to activate the rule. You can also set various follow-up actions to perform after the rule has been activated.
You can construct complex rules to deal with large email volumes or complex workflows.
**To create a new email rule**
1. From the **Email Rules** tab, choose **New**.
1. In the **New email rule** dialog box, define the rule.
You can set a variety of conditions and actions that Amazon WorkMail performs on every email message that meets your defined criteria.
## Automatic response settings
Mark yourself in or out of the office from the **Automatic Response** tab. You can also specify the message that is sent automatically in reply to all incoming messages while you are away.
To prevent someone who is sending you several email messages per day from getting a reply on each message, automatic responses are only sent once to any specific email address. This also prevents a mail flood in case the person who sends you the email message also has automatic responses turned on.
When **Automatic response** is enabled, and you sign on to the Amazon WorkMail web client, a warning message is shown to remind you that the **Automatic response** is set. The warning message also prompts you to turn automatic responses off.
## Calendar settings
Set your calendar format, default reminder time, and other options using the following settings.
****First day of the week****
If your week starts on a different day instead of Monday, you can change it to that day using this setting.
****First week of the year****
Specify whether the calendar should count weeks from the first full week, or first partial week, of a new year.
****Start of workday**, **End of workday****
Specify the part of the day that is marked as your workday. The calendar shows this time period in a different color so that you can see when an appointment or meeting is scheduled outside office hours. The default values for office hours are 8:30 - 17:30 (8:30 AM - 5:30 PM).
****Calendar resolution****
If your appointments frequently start at times other than each half or whole hour, or have a duration other than multiples of 30 minutes, then change this value to better fit your needs.
Setting the value to less than 30 minutes makes the Amazon WorkMail web application zoom in on the calendar. This may cause you to scroll more when accessing your calendar on a smaller screen.
****View multiple calendars****
Specify how multiple calendars should be displayed by default in the Calendar. **Side-by-side** displays all calendars next to each other. **Overlay** displays all calendars transparently on top of each other, where each calendar has its own color.
This setting has no effect when you are only displaying one calendar.
****Default reminder time****
Specify how long before the start of the appointment the default reminder should occur. This setting can be overruled for any appointment by editing it manually in the calendar. The default is 15 minutes.
****Default all-day appointment reminder time****
Specify the reminder time that is automatically set when you create a new all-day appointment. The default is 18 hours. This setting can be overruled for any appointment by editing it manually in the calendar.
# Setting up Microsoft Outlook clients for Amazon WorkMail
To get started with Microsoft Outlook, connect Microsoft Outlook to your Amazon WorkMail account.
**Topics**
+ [Connecting Microsoft Outlook clients to your Amazon WorkMail account using AutoDiscover](#connect-outlook-client)
+ [Connecting Microsoft Outlook clients to your Amazon WorkMail account manually](#manual-outlook-client)
## Connecting Microsoft Outlook clients to your Amazon WorkMail account using AutoDiscover
Amazon WorkMail uses AutoDiscover to configure your Outlook client. Make sure AutoDiscover is configured before you setup your Outlook client. For information, see [Enabling AutoDiscover](https://docs.aws.amazon.com/workmail/latest/adminguide/autodiscover.html) in the *Amazon WorkMail Administrator Guide*. To set up your Outlook client, you need your Amazon WorkMail email address and password. Amazon WorkMail integrates with the following versions of Outlook:
+ **Windows clients** — Office Outlook 2013 or later
+ **Mac clients** — Outlook for Mac 2016 or later
**Note**
You must use legacy mode for Mac Outlook to sync email and fully utilize Amazon WorkMail. The new Outlook mode currently lacks support for Amazon WorkMail profile configuration and features. Switching to legacy mode allows you to set up a complete Amazon WorkMail profile with syncing, sending, and receiving capabilities.
If automatic configuration fails, you can manually configure most Outlook clients, except for Outlook 2016 and Outlook 2019 for Windows. For more information, see [Connecting Microsoft Outlook clients to your Amazon WorkMail account manually](#manual-outlook-client).
**Topics**
+ [Connecting Microsoft Outlook on Windows clients](#connect-windows)
+ [Connecting Microsoft Outlook on Mac clients](#connect-mac)
### Connecting Microsoft Outlook on Windows clients
To connect Microsoft Outlook to your Amazon WorkMail account.
1. In Windows, open **Control Panel**, and choose **Mail (32-bit)**.
1. In the **Mail Setup - Outlook** dialog box, choose **Show Profiles**. Then, in the **Mail** dialog box, choose **Add**.
1. In the **New Profile** dialog box, enter `WorkMail` in the **Profile Name** field, and choose **OK**.
1. In the **Add Account** dialog box, in the **E-mail Address** field, enter your Amazon WorkMail email address and choose **Next**.
If you're prompted to enter your user name and password, make sure that you enter your full email address as your user name.
If you're prompted to configure server settings in the **Allow this website to configure** dialog box, select the **Don't ask me about this website again** check box, and choose **Allow**.
1. Outlook will prompt you when it finishes setting up your account. Choose **Finish**.
### Connecting Microsoft Outlook on Mac clients
To connect Microsoft Outlook 2016 or 2019 to your Amazon WorkMail account.
1. In Outlook 2016 for Mac or Outlook 2019 for Mac, do one of the following:
+ If this is the first account you're creating in Outlook 2016 or later for Mac:
1. On the **Welcome** screen, choose **Add Email Account**.
1. Enter your email address, and then choose **Continue**.
1. Under **Choose the provider**, choose **Exchange**.
+ If you already have an email account for a different email address:
1. In the **Tools** menu, choose **Accounts**.
1. In the **Accounts** dialog box, choose **\$1** (plus sign) and **New Account**.
1. Enter your **Email Address** and choose **Continue**.
1. Under **Choose the provider**, choose **Exchange**.
1. In the **Enter your Exchange account information** dialog box, for **Method**, choose **User Name and Password** and enter your email address.
1. For **Domain\$1Username or Email**, enter your email address, and for **Password**, enter your password.
1. Choose **Add Account** to complete setup.
Microsoft Outlook will attempt to detect your email server settings. If Outlook prompts you to allow the server to configure your settings, select the **Always use my response for this server** check box, and then choose **Allow**.
After your account is successfully set up, Outlook displays the account in the **Accounts** dialog box.
For more information about adding accounts in Outlook 2016 or later for Mac, see [Add an email account to Outlook](https://support.office.com/en-us/article/add-an-email-account-to-outlook-6e27792a-9267-4aa4-8bb6-c84ef146101b)
## Connecting Microsoft Outlook clients to your Amazon WorkMail account manually
If automatic configuration fails, you can manually configure the following versions of Outlook:
+ **Windows clients** — Outlook 2013
+ **Mac clients** — Outlook 2016 or later for Mac
Outlook 2016 and Outlook 2019 for Windows can only be configured by using AutoDiscover. For more information see [Connecting Microsoft Outlook clients to your Amazon WorkMail account manually](#manual-outlook-client).
**Topics**
+ [Connecting Microsoft Outlook on Windows clients manually](#manually-connect-windows)
+ [Connecting Outlook for Windows on Windows clients manually](#manually-connect-outlook-for-windows)
+ [Connecting Microsoft Outlook on Mac clients manually](#manually-connect-mac)
### Connecting Microsoft Outlook on Windows clients manually
To manually configure Outlook on Windows.
Follow these steps to manually configure Office Outlook 2013.
1. In Windows, open **Control Panel**, and choose **User Accounts and Mail (32-bit)**.
**Note**
If you don't see **User Accounts and Mail (32-bit)**, open the **View by** list and choose either **Large icons** or **Small icons**.
1. In the **Mail Setup - Outlook** dialog box, choose **Show Profiles**. Then, in the **Mail** dialog box, choose **Add**.
1. In the **New Profile** dialog box, enter a name for the profile in the **Profile name** field and choose **OK**.
1. Select **Manual setup or additional server types**, and then choose **Next**.
1. If it isn't already, select **Outlook.com or Exchange ActiveSync compatible service**, and then choose **Next**.
1. Complete the following fields in the **Server Settings** dialog box:
+ For **Your name**, enter the name that you want others to see.
+ For **E-mail Address**, enter your Amazon WorkMail address.
+ For **Mail server**, enter the **outlook.mail.*aws-region*.awsapps.com** server that corresponds to your mailbox's AWS Region
+ US West (Oregon)
`outlook.mail.us-west-2.awsapps.com`
+ US East (N. Virginia)
`outlook.mail.us-east-1.awsapps.com`
+ Europe (Ireland)
`outlook.mail.eu-west-1.awsapps.com`
**Note**
If you don’t know your mailbox's AWS Region, contact your system administrator.
+ For **User Name**, enter your Amazon WorkMail user name.
+ For **Password**, enter your Amazon WorkMail password.
1. (Optional) Choose **Remember password**.
1. Choose **Next**.
Outlook tests the connection and displays a message saying that your account is ready for use.
1. Choose **Finish**.
### Connecting Outlook for Windows on Windows clients manually
To manually configure Outlook for Windows on Windows.
Follow these steps to manually configure Outlook for Windows, also known as Outlook (new) or the new Outlook.
1. In Windows, open Outlook for Windows.
1. Choose **Add account**.
1. In the **Enter an email address to sign in** text box, enter your email address.
1. Choose **Continue**.
1. On the **Select your email provider** page, scroll down to select **IMAP** and enter the password.
1. Slide the **Show more** button.
1. Under **IMAP incoming server**, replace the URL with `imap.mail.{AWS-region}.awsapps.com` and retain the **Port** to 993.
1. Set the **Secure connection type** as **SSL/TLS**.
1. Under **SMTP username and password**, retain the SMTP username and password.
1. Under **SMTP Outgoing server**, enter the URL `smtp.mail.{AWS-region}.awsapps.com` and set the **Port** to 465.
1. Set the **Secure connection type** as **SSL/TLS**.
1. Choose **Continue** to add the account.
1. On the **Sync your IMAP account** page, choose **Continue**.
1. Choose **Done**.
### Connecting Microsoft Outlook on Mac clients manually
To manually configure Outlook 2019 or later for Mac.
Follow these steps to manually configure Outlook for Outlook 2019 or later for Mac.
1. In the **Tools** menu, choose **Accounts**. In the **Accounts** dialog box, choose **\$1** and **New Account**, type your **Email Address**, choose **Continue**, and under **Choose the provider**, choose **Exchange**.
+ If you’re using Outlook for Mac 2011, uncheck **Configure automatically** in the **Enter your Exchange account information** dialog box. For **Authentication**, choose **User Name and Password**.
1. Type your **Email address**, **Password**, and **User name** where indicated. Make sure to type your full password.
1. For **Server**, type the endpoint matching the AWS Region where your mailbox is located.
+ US West (Oregon)
https://ews.mail.us-west-2.awsapps.com/EWS/Exchange.asmx
+ US East (N. Virginia)
https://ews.mail.us-east-1.awsapps.com/EWS/Exchange.asmx
+ Europe (Ireland)
https://ews.mail.eu-west-1.awsapps.com/EWS/Exchange.asmx
**Note**
If you don’t know the AWS Region where your mailbox is located, contact your system administrator.
1. Choose **Add Account** to complete setup.
1. After your account is successfully set up, it displays in the **Accounts** dialog box.
For more information about adding accounts in Outlook for Mac, see the following:
+ [Add an email account to Outlook for Mac 2011](https://support.office.com/en-us/article/Add-an-email-account-to-Outlook-for-Mac-2011-fdd33fab-b745-4762-a1c6-70ddba452983)
+ [Add an email account to Outlook](https://support.office.com/en-us/article/add-an-email-account-to-outlook-6e27792a-9267-4aa4-8bb6-c84ef146101b) (Outlook 2019 or later for Mac)
# Setting up mobile device clients for Amazon WorkMail
**Note**
Make sure AutoDiscover is configured before you setup your mobile device client.
Amazon WorkMail uses AutoDiscover to configure your mobile device client. For information, see [Enabling AutoDiscover](https://docs.aws.amazon.com/workmail/latest/adminguide/autodiscover.html) in the *Amazon WorkMail Administrator Guide*.
Use Exchange ActiveSync to connect your Android or iOS mobile device to Amazon WorkMail.
**Note**
Amazon WorkMail does not support draft synchronization with Android or iOS mobile devices.
**Topics**
+ [Connect your Android device](#connect_android_device)
+ [Connect your iOS device](#connect_ios_device)
+ [Manually connect your mobile device](#manually_connect_device)
+ [Setting up Microsoft Outlook for Android and iOS](#setting_up_microsoft_outlook)
## Connect your Android device
Amazon WorkMail supports Exchange ActiveSync for integration with Android devices. To connect your Android device to your Amazon WorkMail email account, you need your Amazon WorkMail email address and password.
**To connect your Amazon WorkMail account to your Android device**
1. On your Android device, open the **Settings** page.
1. Choose **Accounts**, and then choose **Add accounts**.
1. Choose **Exchange**, then enter your email address and choose **Next**.
1. Enter your password. After your device connects with the mail server, choose **Save**.
## Connect your iOS device
Amazon WorkMail supports Microsoft Exchange ActiveSync for integration with iOS devices. To connect your iOS device to your Amazon WorkMail email account, you need your Amazon WorkMail email address and password.
**Note**
If your organization has enabled mobile device management, you may be required to set a password when you connect your device.
**To connect your Amazon WorkMail account to your iOS device**
1. On your iOS device, choose **Settings**.
1. Scroll down to **Mail**.
1. Choose **Accounts**, **Add Account**, and then choose **Microsoft Exchange**.
1. Do one of the following:
+ In iOS 11 and later, enter your Amazon WorkMail email address and a description for the account. Choose **Next**, **Sign in**, and then enter the password associated with your email address.
+ In versions of iOS earlier than iOS 11, enter your Amazon WorkMail email address, password, a description for the account, and then choose **Next**.
**Note**
In iOS 11 and later, automatic configuration works if you use your organization's *alias*.awsapps.com complementary domain, or if you use a custom domain with AutoDiscover Phase 2 that is configured for the domain. For more information, see [Use AutoDiscover to configure endpoints](https://docs.aws.amazon.com/workmail/latest/adminguide/autodiscover.html).
1. Do one of the following:
+ In the Exchange confirmation dialog box, select the items to synchronize with your device, and then choose **Save**.
+ If your account can't be found, you are prompted to provide the name of your Exchange server, the server's domain, your user name, and your password. For more information, see [Manually connect your mobile device](#manually_connect_device).
## Manually connect your mobile device
If your mobile device doesn't support AutoDiscover, or if automatic configuration failed, you can manually configure the client by providing the following information.
| Required Information | Description |
| --- | --- |
| **Type of account** | Exchange |
| **Protocol** | ActiveSync |
| **Domain** | Empty |
| **User name** or **Domain/User name** | Email address associated with your Amazon WorkMail account |
| **Password** | Your password |
| **Server** | The endpoint matching the AWS Region where your mailbox is located: [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/workmail/latest/userguide/mobile-client.html) If you don't know the AWS Region where your mailbox is located, contact your system administrator. |
## Setting up Microsoft Outlook for Android and iOS
You can use your Amazon WorkMail account to setup and use Microsoft Outlook on your Android or iOS devices.
**To use your Amazon WorkMail to configure Microsoft Outlook**
1. Open the Microsoft Outlook app on your device.
1. Choose **Accounts**. Enter your Amazon WorkMail address and choose **Add Account**.
**Note**
If you are asked to select a service or protocol, choose **Exchange**.
1. On the configuration screen, do the following:
+ **Password** –Enter your Amazon WorkMailaccount password.
+ **Server** – Enter the Exchange ActiveSync URL for your AWS Region. For a list of available Exchange ActiveSync URLs, see [Amazon WorkMail endpoints and quotas](https://docs.aws.amazon.com/general/latest/gr/workmail.html).
+ **Domain** – Enter your Amazon WorkMail address' domain.
+ **Username** – Enter your Amazon WorkMail address
1. Choose **Sign-in**.
# Setting up the Windows 10 Mail app for Amazon WorkMail
If you have the Mail app for Microsoft Windows 10, you can add your Amazon WorkMail account.
**To connect your Amazon WorkMail account to your Mail app**
1. In Windows 10, open the Mail app, and then choose **Accounts**.
1. Choose **Add Account**, and then choose **Advanced Setup**.
1. Choose **Exchange ActiveSync**, and then provide the following information.
[\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/workmail/latest/userguide/connect_win10_mail.html)
1. Choose **Sign in**.
# Setting up the Windows 11 Mail app for Amazon WorkMail
If you have the Mail app for Microsoft Windows 11, you can add your Amazon WorkMail account.
**Note**
If you are using the Mail app for Microsoft Windows 11, you may receive incompatibility reports that require a fix when connecting your Amazon WorkMail account to the app. Until a fix is released by Microsoft, you will not be able to connect the Mail app to WorkMail. To ensure that you can resolve the issue as soon as a fix is released, make sure that you install Windows 11 updates as they become available.
**To connect your Amazon WorkMail account to your Mail app**
1. In Windows 11, open the Mail app, and then choose **Accounts**.
1. Choose **Add Account**, and then choose **Advanced Setup**.
1. Choose **Internet email**, and then provide the following information:
[\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/workmail/latest/userguide/connect_win11_mail.html)
1. Choose **Sign in**.
# Setting up macOS apps for Amazon WorkMail
**Note**
Make sure AutoDiscover is configured before you setup the macOS apps.
Amazon WorkMail uses AutoDiscover to configure the macOS apps. For information, see [Enabling AutoDiscover](https://docs.aws.amazon.com/workmail/latest/adminguide/autodiscover.html) in the *Amazon WorkMail Administrator Guide*.
If you use macOS, you can add your Amazon WorkMail account to use with macOS apps such as Mail, Calendar, Contacts, Reminders, and Notes.
**To connect your Amazon WorkMail account to your macOS app**
1. Open **System Preferences**.
1. Choose **Internet Accounts**.
1. Choose **Microsoft Exchange**.
1. Do one of the following:
+ **If using macOS Mojave or later** – Enter your full name and email address, choose **Sign In**, and then choose **Configure Manually** or **Sign In**. Enter your password and choose **Sign In**.
+ **If using macOS High Sierra or earlier** – Enter your full name, email address, and password, and then choose **Continue**.
**Note**
If you need to provide an endpoint, see [Amazon WorkMail endpoints and quotas](https://docs.aws.amazon.com//general/latest/gr/workmail.html) for a current list.
The information you provide in step 4 is used to set up your email account automatically. After that, you can select which macOS apps to use with Amazon WorkMail.
# Setting up IMAP for Amazon WorkMail
You can connect any IMAP-compatible software to Amazon WorkMail by providing the following information.
**Note**
If you are using the web application, Microsoft Outlook, an Android or iOS mobile device, or a mail app for Windows 10 or macOS, see [Setting up email clients for Amazon WorkMail](clients.md) for specific guidelines that apply to those applications. The following information is intended for use with all other IMAP-compatible clients.
| Required Information | Description |
| --- | --- |
| **Type of account** | IMAP |
| **Protocol** | IMAPS |
| **Port** | 993 |
| **Secure connection** | Select **Required** and **SSL** |
| **Type of authentication** | PLAIN |
| **Incoming username** | Email address associated with your Amazon WorkMail account |
| **Incoming password** | Your password |
| **Incoming server** | The endpoint matching the AWS Region where your mailbox is located: [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/workmail/latest/userguide/using_IMAP.html) If you don't know the AWS Region where your mailbox is located, contact your system administrator. |
To send email, you also need to configure an outgoing SMTP server in your IMAP-compatible software.
| Required Information | Description |
| --- | --- |
| **Protocol** | SMTPS (SMTP, encrypted with TLS) |
| **Port** | 465 |
| **Secure connection** | Select **Required** and **SSL** **STARTTLS** is not currently supported by Amazon WorkMail |
| **Outgoing username** | Email address associated with your Amazon WorkMail account |
| **Outgoing password** | Your password |
| **Outgoing server** | The endpoint matching the AWS Region where your mailbox is located: [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/workmail/latest/userguide/using_IMAP.html) If you don't know the AWS Region where your mailbox is located, contact your system administrator. |