End of support notice: On March 31, 2027, AWS will end support for Amazon WorkMail. After March 31, 2027, you will no longer be able to access the Amazon WorkMail console or Amazon WorkMail resources. For more information, see [Amazon WorkMail end of support](https://docs.aws.amazon.com/workmail/latest/adminguide/workmail-end-of-support.html).
# Setting up Microsoft Outlook clients for Amazon WorkMail
To get started with Microsoft Outlook, connect Microsoft Outlook to your Amazon WorkMail account.
**Topics**
+ [Connecting Microsoft Outlook clients to your Amazon WorkMail account using AutoDiscover](#connect-outlook-client)
+ [Connecting Microsoft Outlook clients to your Amazon WorkMail account manually](#manual-outlook-client)
## Connecting Microsoft Outlook clients to your Amazon WorkMail account using AutoDiscover
Amazon WorkMail uses AutoDiscover to configure your Outlook client. Make sure AutoDiscover is configured before you setup your Outlook client. For information, see [Enabling AutoDiscover](https://docs.aws.amazon.com/workmail/latest/adminguide/autodiscover.html) in the *Amazon WorkMail Administrator Guide*. To set up your Outlook client, you need your Amazon WorkMail email address and password. Amazon WorkMail integrates with the following versions of Outlook:
+ **Windows clients** — Office Outlook 2013 or later
+ **Mac clients** — Outlook for Mac 2016 or later
**Note**
You must use legacy mode for Mac Outlook to sync email and fully utilize Amazon WorkMail. The new Outlook mode currently lacks support for Amazon WorkMail profile configuration and features. Switching to legacy mode allows you to set up a complete Amazon WorkMail profile with syncing, sending, and receiving capabilities.
If automatic configuration fails, you can manually configure most Outlook clients, except for Outlook 2016 and Outlook 2019 for Windows. For more information, see [Connecting Microsoft Outlook clients to your Amazon WorkMail account manually](#manual-outlook-client).
**Topics**
+ [Connecting Microsoft Outlook on Windows clients](#connect-windows)
+ [Connecting Microsoft Outlook on Mac clients](#connect-mac)
### Connecting Microsoft Outlook on Windows clients
To connect Microsoft Outlook to your Amazon WorkMail account.
1. In Windows, open **Control Panel**, and choose **Mail (32-bit)**.
1. In the **Mail Setup - Outlook** dialog box, choose **Show Profiles**. Then, in the **Mail** dialog box, choose **Add**.
1. In the **New Profile** dialog box, enter `WorkMail` in the **Profile Name** field, and choose **OK**.
1. In the **Add Account** dialog box, in the **E-mail Address** field, enter your Amazon WorkMail email address and choose **Next**.
If you're prompted to enter your user name and password, make sure that you enter your full email address as your user name.
If you're prompted to configure server settings in the **Allow this website to configure** dialog box, select the **Don't ask me about this website again** check box, and choose **Allow**.
1. Outlook will prompt you when it finishes setting up your account. Choose **Finish**.
### Connecting Microsoft Outlook on Mac clients
To connect Microsoft Outlook 2016 or 2019 to your Amazon WorkMail account.
1. In Outlook 2016 for Mac or Outlook 2019 for Mac, do one of the following:
+ If this is the first account you're creating in Outlook 2016 or later for Mac:
1. On the **Welcome** screen, choose **Add Email Account**.
1. Enter your email address, and then choose **Continue**.
1. Under **Choose the provider**, choose **Exchange**.
+ If you already have an email account for a different email address:
1. In the **Tools** menu, choose **Accounts**.
1. In the **Accounts** dialog box, choose **\$1** (plus sign) and **New Account**.
1. Enter your **Email Address** and choose **Continue**.
1. Under **Choose the provider**, choose **Exchange**.
1. In the **Enter your Exchange account information** dialog box, for **Method**, choose **User Name and Password** and enter your email address.
1. For **Domain\$1Username or Email**, enter your email address, and for **Password**, enter your password.
1. Choose **Add Account** to complete setup.
Microsoft Outlook will attempt to detect your email server settings. If Outlook prompts you to allow the server to configure your settings, select the **Always use my response for this server** check box, and then choose **Allow**.
After your account is successfully set up, Outlook displays the account in the **Accounts** dialog box.
For more information about adding accounts in Outlook 2016 or later for Mac, see [Add an email account to Outlook](https://support.office.com/en-us/article/add-an-email-account-to-outlook-6e27792a-9267-4aa4-8bb6-c84ef146101b)
## Connecting Microsoft Outlook clients to your Amazon WorkMail account manually
If automatic configuration fails, you can manually configure the following versions of Outlook:
+ **Windows clients** — Outlook 2013
+ **Mac clients** — Outlook 2016 or later for Mac
Outlook 2016 and Outlook 2019 for Windows can only be configured by using AutoDiscover. For more information see [Connecting Microsoft Outlook clients to your Amazon WorkMail account manually](#manual-outlook-client).
**Topics**
+ [Connecting Microsoft Outlook on Windows clients manually](#manually-connect-windows)
+ [Connecting Outlook for Windows on Windows clients manually](#manually-connect-outlook-for-windows)
+ [Connecting Microsoft Outlook on Mac clients manually](#manually-connect-mac)
### Connecting Microsoft Outlook on Windows clients manually
To manually configure Outlook on Windows.
Follow these steps to manually configure Office Outlook 2013.
1. In Windows, open **Control Panel**, and choose **User Accounts and Mail (32-bit)**.
**Note**
If you don't see **User Accounts and Mail (32-bit)**, open the **View by** list and choose either **Large icons** or **Small icons**.
1. In the **Mail Setup - Outlook** dialog box, choose **Show Profiles**. Then, in the **Mail** dialog box, choose **Add**.
1. In the **New Profile** dialog box, enter a name for the profile in the **Profile name** field and choose **OK**.
1. Select **Manual setup or additional server types**, and then choose **Next**.
1. If it isn't already, select **Outlook.com or Exchange ActiveSync compatible service**, and then choose **Next**.
1. Complete the following fields in the **Server Settings** dialog box:
+ For **Your name**, enter the name that you want others to see.
+ For **E-mail Address**, enter your Amazon WorkMail address.
+ For **Mail server**, enter the **outlook.mail.*aws-region*.awsapps.com** server that corresponds to your mailbox's AWS Region
+ US West (Oregon)
`outlook.mail.us-west-2.awsapps.com`
+ US East (N. Virginia)
`outlook.mail.us-east-1.awsapps.com`
+ Europe (Ireland)
`outlook.mail.eu-west-1.awsapps.com`
**Note**
If you don’t know your mailbox's AWS Region, contact your system administrator.
+ For **User Name**, enter your Amazon WorkMail user name.
+ For **Password**, enter your Amazon WorkMail password.
1. (Optional) Choose **Remember password**.
1. Choose **Next**.
Outlook tests the connection and displays a message saying that your account is ready for use.
1. Choose **Finish**.
### Connecting Outlook for Windows on Windows clients manually
To manually configure Outlook for Windows on Windows.
Follow these steps to manually configure Outlook for Windows, also known as Outlook (new) or the new Outlook.
1. In Windows, open Outlook for Windows.
1. Choose **Add account**.
1. In the **Enter an email address to sign in** text box, enter your email address.
1. Choose **Continue**.
1. On the **Select your email provider** page, scroll down to select **IMAP** and enter the password.
1. Slide the **Show more** button.
1. Under **IMAP incoming server**, replace the URL with `imap.mail.{AWS-region}.awsapps.com` and retain the **Port** to 993.
1. Set the **Secure connection type** as **SSL/TLS**.
1. Under **SMTP username and password**, retain the SMTP username and password.
1. Under **SMTP Outgoing server**, enter the URL `smtp.mail.{AWS-region}.awsapps.com` and set the **Port** to 465.
1. Set the **Secure connection type** as **SSL/TLS**.
1. Choose **Continue** to add the account.
1. On the **Sync your IMAP account** page, choose **Continue**.
1. Choose **Done**.
### Connecting Microsoft Outlook on Mac clients manually
To manually configure Outlook 2019 or later for Mac.
Follow these steps to manually configure Outlook for Outlook 2019 or later for Mac.
1. In the **Tools** menu, choose **Accounts**. In the **Accounts** dialog box, choose **\$1** and **New Account**, type your **Email Address**, choose **Continue**, and under **Choose the provider**, choose **Exchange**.
+ If you’re using Outlook for Mac 2011, uncheck **Configure automatically** in the **Enter your Exchange account information** dialog box. For **Authentication**, choose **User Name and Password**.
1. Type your **Email address**, **Password**, and **User name** where indicated. Make sure to type your full password.
1. For **Server**, type the endpoint matching the AWS Region where your mailbox is located.
+ US West (Oregon)
https://ews.mail.us-west-2.awsapps.com/EWS/Exchange.asmx
+ US East (N. Virginia)
https://ews.mail.us-east-1.awsapps.com/EWS/Exchange.asmx
+ Europe (Ireland)
https://ews.mail.eu-west-1.awsapps.com/EWS/Exchange.asmx
**Note**
If you don’t know the AWS Region where your mailbox is located, contact your system administrator.
1. Choose **Add Account** to complete setup.
1. After your account is successfully set up, it displays in the **Accounts** dialog box.
For more information about adding accounts in Outlook for Mac, see the following:
+ [Add an email account to Outlook for Mac 2011](https://support.office.com/en-us/article/Add-an-email-account-to-Outlook-for-Mac-2011-fdd33fab-b745-4762-a1c6-70ddba452983)
+ [Add an email account to Outlook](https://support.office.com/en-us/article/add-an-email-account-to-outlook-6e27792a-9267-4aa4-8bb6-c84ef146101b) (Outlook 2019 or later for Mac)