Amazon WorkSpaces Secure Browser will no longer be open to new customers starting October 29, 2026. If you would like to use Amazon WorkSpaces Secure Browser, sign up prior to that date. Existing customers can continue to use the service as normal. For more information, see Amazon WorkSpaces Secure Browser availability change.
Troubleshooting the single sign-on extension for Amazon WorkSpaces Secure Browser
While using the single sign-on extension, you might encounter the following issue.
If you have the extension installed, but you're still being asked to sign in during your session, follow these steps:
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Make sure that you have the Amazon WorkSpaces Secure Browser extension installed on your browser. If you deleted your browser data, you might have removed the extension by accident.
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Make sure that you are not Incognito (Chrome) or Private Browsing (Firefox). These modes can cause issues with extensions.
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If the issue persists, contact your portal administrator for additional help.
