Enable Connect Customer audio optimization for your users in WorkSpaces Personal
In the WorkSpaces management console, you can enable Connect Customer Contact Control Panel (CCP) audio optimization for your WorkSpaces fleets to enhance security and to enable native-quality audio. After enabling CCP audio optimization, the CCP audio will be processed by the client endpoints, while WorkSpaces users can interact with the CCP from within their WorkSpaces.
Connect Customer Contact Control Panel (CCP) audio optimization works with:
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The WorkSpaces Windows client.
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Amazon Linux and Windows WorkSpaces.
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WorkSpaces using PCoIP or DCV.
Requirements
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You must be set up with Connect Customer.
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You must build a custom CCP with the Connect Customer Stream API by creating a CCP with no media for call signaling. This way, the media is handled on the local desktop using standard CCP, and the signaling and call controls are handled on the remote connection with the CCP with no media. For more information about the Connect Customer streams API, see the GitHub repository at https://github.com/aws/amazon-connect-streams
. The custom CCP that you build is the CCP your Amazon Connect agents will use within their WorkSpaces. -
You must have a web browser installed onto WorkSpaces client endpoints that's supported by Connect Customer. For the list of supported browsers, see Browsers supported by Amazon Connect.
Note
If your users use browsers that are not supported, they will be asked to download a supported browser when they attempt to log in to the CCP.
Enable Connect Customer audio optimization
To enable Amazon Connect audio optimization for your users:
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Open the WorkSpaces console at https://console.aws.amazon.com/workspaces/v2/home
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In the navigation pane, choose Directories.
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Select your directory, and choose Actions, Update Details.
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Expand Connect Customer Audio Optimization.
Note
Before configuring with Connect Customer, choose Update to save any unsaved changes made previously in the management console.
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Choose Configure Connect Customer.
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Enter an Connect Customer Contact Control Panel (CCP) name.
Note
The name that you give your CCP will be used in the user add-in menu. Choose a name that will be meaningful to your users.
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Enter the Connect Customer Contact Control Panel URL that's generated by Connect Customer. See Provide access to the Contact Control Panel for more information on getting the URL.
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Choose Create Amazon Connect.
Update directory's Connect Customer audio optimization details
To update a directory's Connect Customer audio optimization details:
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Open the WorkSpaces console at https://console.aws.amazon.com/workspaces/v2/home
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In the navigation pane, choose Directories.
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Select your directory, and choose Actions, Update Details.
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Expand Connect Customer Audio Optimization.
Note
Before configuring with Connect Customer, choose Update to save any unsaved changes made previously in the management console.
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Choose Configure Connect Customer.
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Choose Edit.
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Select your directory, and choose Actions, Update Details.
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Update the Connect Customer Contact Control Panel name and URL.
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Choose Save.
Delete directory's Connect Customer audio optimization
To delete a directory’s Connect Customer audio optimization:
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Open the WorkSpaces console at https://console.aws.amazon.com/workspaces/v2/home
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In the navigation pane, choose Directories.
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Select your directory, and choose Actions, Update Details.
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Expand Connect Customer Audio Optimization.
Note
Before configuring with Connect Customer, choose Update to save any unsaved changes made previously in the management console.
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Choose Configure Connect Customer.
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Choose Delete Connect Customer.
See the Agent training guide for more information.
