End of life policy for WorkSpaces client applications
The Amazon WorkSpaces end of life (EOL) policy is applicable to specific major versions (and all of their minor versions) of WorkSpaces clients for WorkSpaces Personal and WorkSpaces Pools.
The lifecycle of a WorkSpaces client version has three phases—general support, technical guidance, and end of life (EOL). The general support phase begins on the date of initial public release of a WorkSpaces client and lasts for a fixed duration. During the general support phase, the WorkSpaces support team provides full support for configuration issues. Defect resolutions and feature requests are implemented for that major version and the associated minor versions of the WorkSpaces client.
Technical guidance is provided from the end of the general support phase until the EOL date. During the technical guidance phase, you receive support and guidance for supported configurations only. Defect resolutions and feature requests are implemented for the most recent versions of the WorkSpaces client only. They are not implemented for older versions. During the technical guidance phase, if a fix is required, AWS will schedule that fix for the upcoming publicly available version release, and you will have the option to upgrade to the latest WorkSpaces version to receive support related to the fix.
EOL for a major version occurs when both general support and technical guidance have ended. After the EOL date, no further support or maintenance is provided. AWS stops testing for compatibility issues. For continued support, you must upgrade to the latest WorkSpaces client version.
Refer to this table for more information about support for specific versions.
Important
Support for the following versions will end by March 31, 2025. Make sure you upgrade to a supported client version before they reach EOL to avoid disruption of service.
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Windows 3.x, 4.x, and 5.0-5.22.0
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Linux 4.x, 2023.x, and 2024.0-2024.5 for Ubuntu 20.04
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Linux 2023.x and 2024.0-2024.5 for Ubuntu 22.04
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macOS 3.x, 4.x, and 5.1-5.22.0
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Android 3.x, 4.x, and 5.0.0
| Windows client | General support | Technical guidance | EOL | Notes |
|---|---|---|---|---|
| 5.22.1+ | September 3, 2024 | Supported | ||
| 5.0-5.22.0 | June 2, 2022 | November 21, 2024 | March 31, 2025 | Make sure you upgrade to the latest client version before this version reaches its EOL date. |
| 4.x | June 30, 2021 | November 21, 2024 | March 31, 2025 | Make sure you upgrade to the latest client version before this version reaches its EOL date. |
| 3.x | November 25, 2019 | November 21, 2024 | March 31, 2025 | Make sure you upgrade to the latest client version before this version reaches its EOL date. |
| Linux client | General support | Technical guidance | EOL | Notes |
|---|---|---|---|---|
| 2024.6+ for Ubuntu 22.04 | September 6, 2024 | Supported | ||
| 2024.6+ for Ubuntu 20.04 | September 6, 2024 | Supported | ||
| 2024.0-2024.5 for Ubuntu 22.04 | February 28, 2024 | November 21, 2024 | March 31, 2025 | Make sure you upgrade to the latest client version before this version reaches its EOL date. |
| 2024.0-2024.5 for Ubuntu 20.04 | August 24, 2023 | November 21, 2024 | March 31, 2025 | Make sure you upgrade to the latest client version before this version reaches its EOL date. |
| 2023.x for Ubuntu 22.04 | August 24, 2023 | November 21, 2024 | March 31, 2025 | Make sure you upgrade to the latest client version before this version reaches its EOL date. |
| 2023.x for Ubuntu 20.04 | August 24, 2023 | November 21, 2024 | March 31, 2025 | Make sure you upgrade to the latest client version before this version reaches its EOL date. |
| 4.x for Ubuntu 20.04 | October 27, 2022 | November 21, 2024 | March 31, 2025 | Make sure you upgrade to the latest client version before this version reaches its EOL date. |
| macOS client | General support | Technical guidance | EOL | Notes |
|---|---|---|---|---|
| 5.22.1+ | September 3, 2024 | Supported | ||
| 5.1-5.22.0 | June 30, 2022 | November 21, 2024 | March 31, 2025 | Make sure you upgrade to the latest client version before this version reaches its EOL date. |
| 4.x | August 5, 2021 | November 21, 2024 | March 31, 2025 | Make sure you upgrade to the latest client version before this version reaches its EOL date. |
| 3.x | November 25, 2019 | November 21, 2024 | March 31, 2025 | Make sure you upgrade to the latest client version before this version reaches its EOL date. |
| iPad client | General support | Technical guidance | EOL | Notes |
|---|---|---|---|---|
| 2.x | 2019 | Supported |
| Android client | General support | Technical guidance | EOL | Notes |
|---|---|---|---|---|
| 5.0.1+ | November 6, 2024 | Supported | ||
| 5.0.0 | February 26, 2024 | November 21, 2024 | March 31, 2025 | Make sure you upgrade to the latest client version before this version reaches its EOL date. |
| 4.x | May 12, 2022 | November 21, 2024 | March 31, 2025 | Make sure you upgrade to the latest client version before this version reaches its EOL date. |
| 3.x | June 30, 2021 | November 21, 2024 | March 31, 2025 | Make sure you upgrade to the latest client version before this version reaches its EOL date. |
| Web access | General support |
|---|---|
| Google Chrome | Current version, plus two most recent major versions |
| Firefox | Current version, plus two most recent major versions |
| Microsoft Edge | Current version, plus two most recent major versions |
Unsupported client versions
The following WorkSpaces clients are not supported.
| Operating system | Client version | General support | Technical guidance | EOL | Notes |
|---|---|---|---|---|---|
| Windows | 5.11 | July 3, 2023 | October 1, 2023 | October 1, 2023 | Not supported |
| Windows | 5.10 | June 19, 2023 | October 1, 2023 | October 1, 2023 | Not supported |
| Windows | 5.9 | May 9, 2023 | October 1, 2023 | October 1, 2023 | Not supported |
| Windows | 2.x | 2018 | March 31, 2023 | August 31, 2023 | Not supported |
| Ubuntu | 4.x for Ubuntu 18.04 | August 12, 2021 | March 31, 2023 | August 31, 2023 | Not supported |
| Ubuntu | 3.x for Ubuntu 18.04 | November 25, 2019 | March 31, 2023 | August 31, 2023 | Not supported |
| macOS | 2.x | 2019 | March 31, 2023 | August 31, 2023 | Not supported |
| macOS | 1.x | 2018 | March 31, 2023 | August 31, 2023 | Not supported |
| iPad | 1.x | 2018 | March 31, 2023 | August 31, 2023 | Not supported |
| Android | 2.x | 2019 | March 31, 2023 | August 31, 2023 | Not supported |
| Android | 1.x | 2018 | March 31, 2023 | August 31, 2023 | Not supported |
EOL FAQs
I’m using a version of a WorkSpaces client that has reached its EOL. What should I do to upgrade to a supported version?
Go to the WorkSpaces client download
page
Can I use a version of the WorkSpaces client that has reached its EOL with a supported WorkSpace?
We strongly recommend upgrading your clients to the latest version as previous resolutions and features are no longer applied to clients versions that have reached their EOL. If you are using a client version that has reached its EOL, contact the AWS support team for more information.
I’m using a version of a WorkSpaces client that has reached its EOL. Can I still report issues for it?
You must first upgrade to a supported version and try to reproduce the issue. If the issue persists in the supported version, open a support case with the AWS support team.
I'm using a supported WorkSpaces client version on an operating system that has reached its EOL. Can I still report issues for it?
Technical assistance and software updates are no longer available for operating systems that have reached EOL and AWS doesn't provide support to WorkSpaces clients that use operating systems that have reached its EOL. Use a supported operating system to ensure you have support for your WorkSpaces clients.
