Troubleshooting the Amazon Q Business browser extension

I'm a pro user and my admin has enabled the browser extension, but I'm unable to login.

Try having a conversation on your Amazon Q web experience first and then try the browser extension again. If this doesn't work, then contact your Amazon Q admin or IT department.

I am getting a "Can't access document" error.

This happens when a web page uses an unsupported format from which the browser extension is unable to pull relevant data to provide a helpful response. If you encounter this error and would like your web page to be supported, please submit feedback via the feedback button in the browser extension

Amazon Q doesn't respond helpfully or doesn't use the context of the web page I added.

Try starting a new chat and adding the web page again. If it still does not work, submit feedback using the feedback button and include any non-confidential details about the type of web page where the extension failed,

I get the error, 'To use this browser extension, your administrator needs to enable "Allow end users to send queries directly to the LLM" in the Amazon Q Business console'.

Contact your Admin or IT department with the error.

Amazon Q doesn't recognize updated information when my web page changes.

Amazon Q only has access to a snapshot of a web page. Similar to a photograph, this is all the information in the web page from the time it was uploaded to Amazon Q. To refresh the snapshot of your page, start a new chat and choose Summarize or Upload for summarizing or further contextual analysis.