Troubleshooting your Amazon Q Business Gmail connector
The following table provides information about error codes you may see for the Gmail connector and suggested troubleshooting actions.
Error code | Error message | Suggested resolution |
---|---|---|
GML-5001 | There was a problem while retrieving directory. | There was a problem while retrieving directory because of incorrect credentials. Provide correct credentials and try again. |
GML-5002 | There was a problem while retrieving user specific Gmail object. | There was a problem while retrieving user specific Gmail object because of incorrect credentials. Provide correct credentials and try again. |
GML-5003 | Connection lost - A problem occurred while validating credentials. | Connection was lost due to invalid credentials. Provide correct credentials and try again. |
GML-5004 | There was a problem while retrieving the user list because the API was not responding. | There was a problem while retrieving the user list because the API was not responding. Try again. |
GML-5100 | There was a problem while retrieving repository configurations. Repository configurations may be empty or incorrect. | Repository configurations should not be empty or incorrect. Provide valid details for repository configurations. |
GML-5101 | There was a problem while retrieving message entity from repository configurations. No message entity found in repository configurations. | Message entity should not be empty. Check if message entity is present in repository configurations and provide the same if not present. |
GML-5102 | There was a problem while retrieving attachment entity from repository configurations. No attachment entity found in repository configurations. | Attachment entity should not be empty. Check if attachment entity is present in repository configurations and provide the same if not present. |
GML-5103 | There was a problem while retrieving field mappings for message entity from repository configurations. Field mappings may be empty or incorrect. | Field mappings should not be empty or incorrect. Provide proper field mappings for message entity in repository configurations. |
GML-5104 | There was a problem while retrieving field mappings for attachment entity from repository configurations. Field mappings may be empty or incorrect. | Field mappings should not be empty or incorrect. Provide proper field mappings for message entity in repository configurations. |
GML-5105 | There was a problem while retrieving field mapping values for message entity. Field mapping values may be empty or incorrect. | Field mappings values should not be empty or incorrect. Provide proper field mapping values for message entity in repository configurations. |
GML-5106 | There was a problem while retrieving field mapping values for attachment entity. Field mapping values may be empty or incorrect. | Field mappings values should not be empty or incorrect. Provide proper field mapping values for message entity in repository configurations. |
GML-5107 | There was a problem while parsing before/after date filter value. Before/After date format may be incorrect. | Provide correct before/after date format. E.g. yyyy-MM-ddTHH:mm:ssZ. |
GML-5108 | There was a problem while retrieving client email id. Client email id may be empty or incorrect. | The client email id should not be empty or incorrect. Provide correct client email id. |
GML-5109 | There was a problem while retrieving admin account email id. Admin account email id may be empty or incorrect. | The admin account email id should not be empty or incorrect. Provide correct admin account email id. |
GML-5110 | There was a problem while retrieving private key. Private key may be empty or incorrect. | The private key should not be empty or incorrect. Provide correct private key. |
GML-5111 | One or more of the provided filter regex are invalid. | Provide correct regex value in filter fields. |
GML-5200 | There was a problem while retrieving Gmail items. | There was a problem while retrieving Gmail items because user is not provided. Ensure that user is not empty. |
GML-5201 | There was a problem while retrieving the message body because the API was not responding. | There was a problem while retrieving the message body because the API was not responding. Try again. |
GML-5202 | There was a problem while retrieving the message subject because the API was not responding. | There was a problem while retrieving the message subject because the API was not responding. Try again. |
GML-5203 | There was a problem while retrieving the attachment because the API was not responding. | There was a problem while retrieving the attachment because the API was not responding. Try again. |
GML-5204 | There was a problem while retrieving the message metadata because the API was not responding. | There was a problem while retrieving the message metadata because the API was not responding. Try again. |
GML-5205 | There was a problem while retrieving the attachment metadata because the API was not responding. | There was a problem while retrieving the attachment metadata because the API was not responding. Try again. |
GML-5206 | There was a problem while retrieving the message because the API was not responding. | There was a problem while retrieving the message because the API was not responding. Try again. |
GML-5500 | Connection timed out - API is not responding. The threshold number of API calls has been exceeded. | Timeout exception occurred due to API not responding. The threshold number of API hits has been exceeded. Try again. |