AWS Support 用SDK于 Kotlin 的示例 - AWS SDK代码示例
基础知识操作

AWS 文档 AWS SDK示例 GitHub 存储库中还有更多SDK示例。

本文属于机器翻译版本。若本译文内容与英语原文存在差异，则一律以英文原文为准。

AWS Support 用SDK于 Kotlin 的示例

以下代码示例向您展示了如何使用 for Kotlin 来执行操作和实现常见场景。 AWS SDK AWS Support

基础知识是向您展示如何在服务中执行基本操作的代码示例。

操作是大型程序的代码摘录，必须在上下文中运行。您可以通过操作了解如何调用单个服务函数，还可以通过函数相关场景的上下文查看操作。

每个示例都包含一个指向完整源代码的链接，您可以在其中找到有关如何在上下文中设置和运行代码的说明。

开始使用

以下代码示例展示了如何开始使用 AWS Support。

SDK对于 Kotlin 来说
注意

还有更多相关信息 GitHub。查找完整示例，学习如何在 AWS 代码示例存储库中进行设置和运行。


/**
Before running this Kotlin code example, set up your development environment,
including your credentials.

For more information, see the following documentation topic:
https://docs.aws.amazon.com/sdk-for-kotlin/latest/developer-guide/setup.html

In addition, you must have the AWS Business Support Plan to use the AWS Support Java API. For more information, see:

https://aws.amazon.com/premiumsupport/plans/

This Kotlin example performs the following task:

1. Gets and displays available services.
 */

suspend fun main() {
    displaySomeServices()
}

// Return a List that contains a Service name and Category name.
suspend fun displaySomeServices() {
    val servicesRequest =
        DescribeServicesRequest {
            language = "en"
        }

    SupportClient { region = "us-west-2" }.use { supportClient ->
        val response = supportClient.describeServices(servicesRequest)
        println("Get the first 10 services")
        var index = 1

        response.services?.forEach { service ->
            if (index == 11) {
                return@forEach
            }

            println("The Service name is: " + service.name)

            // Get the categories for this service.
            service.categories?.forEach { cat ->
                println("The category name is ${cat.name}")
                index++
            }
        }
    }
}

  • 有关API详细信息，请参阅DescribeServices中的 Kotlin AWS SDK API 参考。

基础知识

以下代码示例演示了操作流程：

  • 获取并显示案例的可用服务和严重级别。

  • 使用选定的服务、类别和严重性级别创建支持案例。

  • 获取并显示当天打开案例的列表。

  • 向新案例添加附件集和通信。

  • 描述该案例的新附件和通信。

  • 解析案例。

  • 获取并显示当天未解决的案例列表。

SDK对于 Kotlin 来说
注意

还有更多相关信息 GitHub。查找完整示例，学习如何在 AWS 代码示例存储库中进行设置和运行。


/**
Before running this Kotlin code example, set up your development environment,
including your credentials.

For more information, see the following documentation topic:

https://docs.aws.amazon.com/sdk-for-kotlin/latest/developer-guide/setup.html
In addition, you must have the AWS Business Support Plan to use the AWS Support Java API. For more information, see:

https://aws.amazon.com/premiumsupport/plans/

This Kotlin example performs the following tasks:
1. Gets and displays available services.
2. Gets and displays severity levels.
3. Creates a support case by using the selected service, category, and severity level.
4. Gets a list of open cases for the current day.
5. Creates an attachment set with a generated file.
6. Adds a communication with the attachment to the support case.
7. Lists the communications of the support case.
8. Describes the attachment set included with the communication.
9. Resolves the support case.
10. Gets a list of resolved cases for the current day.
*/

suspend fun main(args: Array<String>) {
    val usage = """
    Usage:
        <fileAttachment> 
    Where:
         fileAttachment - The file can be a simple saved .txt file to use as an email attachment.
    """

    if (args.size != 1) {
        println(usage)
        exitProcess(0)
    }

    val fileAttachment = args[0]
    println("***** Welcome to the AWS Support case example scenario.")
    println("***** Step 1. Get and display available services.")
    val sevCatList = displayServices()

    println("***** Step 2. Get and display Support severity levels.")
    val sevLevel = displaySevLevels()

    println("***** Step 3. Create a support case using the selected service, category, and severity level.")
    val caseIdVal = createSupportCase(sevCatList, sevLevel)
    if (caseIdVal != null) {
        println("Support case $caseIdVal was successfully created!")
    } else {
        println("A support case was not successfully created!")
        exitProcess(1)
    }

    println("***** Step 4. Get open support cases.")
    getOpenCase()

    println("***** Step 5. Create an attachment set with a generated file to add to the case.")
    val attachmentSetId = addAttachment(fileAttachment)
    println("The Attachment Set id value is $attachmentSetId")

    println("***** Step 6. Add communication with the attachment to the support case.")
    addAttachSupportCase(caseIdVal, attachmentSetId)

    println("***** Step 7. List the communications of the support case.")
    val attachId = listCommunications(caseIdVal)
    println("The Attachment id value is $attachId")

    println("***** Step 8. Describe the attachment set included with the communication.")
    describeAttachment(attachId)

    println("***** Step 9. Resolve the support case.")
    resolveSupportCase(caseIdVal)

    println("***** Step 10. Get a list of resolved cases for the current day.")
    getResolvedCase()
    println("***** This Scenario has successfully completed")
}

suspend fun getResolvedCase() {
    // Specify the start and end time.
    val now = Instant.now()
    LocalDate.now()
    val yesterday = now.minus(1, ChronoUnit.DAYS)
    val describeCasesRequest =
        DescribeCasesRequest {
            maxResults = 30
            afterTime = yesterday.toString()
            beforeTime = now.toString()
            includeResolvedCases = true
        }

    SupportClient { region = "us-west-2" }.use { supportClient ->
        val response = supportClient.describeCases(describeCasesRequest)
        response.cases?.forEach { sinCase ->
            println("The case status is ${sinCase.status}")
            println("The case Id is ${sinCase.caseId}")
            println("The case subject is ${sinCase.subject}")
        }
    }
}

suspend fun resolveSupportCase(caseIdVal: String) {
    val caseRequest =
        ResolveCaseRequest {
            caseId = caseIdVal
        }
    SupportClient { region = "us-west-2" }.use { supportClient ->
        val response = supportClient.resolveCase(caseRequest)
        println("The status of case $caseIdVal is ${response.finalCaseStatus}")
    }
}

suspend fun describeAttachment(attachId: String?) {
    val attachmentRequest =
        DescribeAttachmentRequest {
            attachmentId = attachId
        }

    SupportClient { region = "us-west-2" }.use { supportClient ->
        val response = supportClient.describeAttachment(attachmentRequest)
        println("The name of the file is ${response.attachment?.fileName}")
    }
}

suspend fun listCommunications(caseIdVal: String?): String? {
    val communicationsRequest =
        DescribeCommunicationsRequest {
            caseId = caseIdVal
            maxResults = 10
        }

    SupportClient { region = "us-west-2" }.use { supportClient ->
        val response = supportClient.describeCommunications(communicationsRequest)
        response.communications?.forEach { comm ->
            println("the body is: " + comm.body)
            comm.attachmentSet?.forEach { detail ->
                return detail.attachmentId
            }
        }
    }
    return ""
}

suspend fun addAttachSupportCase(
    caseIdVal: String?,
    attachmentSetIdVal: String?,
) {
    val caseRequest =
        AddCommunicationToCaseRequest {
            caseId = caseIdVal
            attachmentSetId = attachmentSetIdVal
            communicationBody = "Please refer to attachment for details."
        }

    SupportClient { region = "us-west-2" }.use { supportClient ->
        val response = supportClient.addCommunicationToCase(caseRequest)
        if (response.result) {
            println("You have successfully added a communication to an AWS Support case")
        } else {
            println("There was an error adding the communication to an AWS Support case")
        }
    }
}

suspend fun addAttachment(fileAttachment: String): String? {
    val myFile = File(fileAttachment)
    val sourceBytes = (File(fileAttachment).readBytes())
    val attachmentVal =
        Attachment {
            fileName = myFile.name
            data = sourceBytes
        }

    val setRequest =
        AddAttachmentsToSetRequest {
            attachments = listOf(attachmentVal)
        }

    SupportClient { region = "us-west-2" }.use { supportClient ->
        val response = supportClient.addAttachmentsToSet(setRequest)
        return response.attachmentSetId
    }
}

suspend fun getOpenCase() {
    // Specify the start and end time.
    val now = Instant.now()
    LocalDate.now()
    val yesterday = now.minus(1, ChronoUnit.DAYS)
    val describeCasesRequest =
        DescribeCasesRequest {
            maxResults = 20
            afterTime = yesterday.toString()
            beforeTime = now.toString()
        }

    SupportClient { region = "us-west-2" }.use { supportClient ->
        val response = supportClient.describeCases(describeCasesRequest)
        response.cases?.forEach { sinCase ->
            println("The case status is ${sinCase.status}")
            println("The case Id is ${sinCase.caseId}")
            println("The case subject is ${sinCase.subject}")
        }
    }
}

suspend fun createSupportCase(
    sevCatListVal: List<String>,
    sevLevelVal: String,
): String? {
    val serCode = sevCatListVal[0]
    val caseCategory = sevCatListVal[1]
    val caseRequest =
        CreateCaseRequest {
            categoryCode = caseCategory.lowercase(Locale.getDefault())
            serviceCode = serCode.lowercase(Locale.getDefault())
            severityCode = sevLevelVal.lowercase(Locale.getDefault())
            communicationBody = "Test issue with ${serCode.lowercase(Locale.getDefault())}"
            subject = "Test case, please ignore"
            language = "en"
            issueType = "technical"
        }

    SupportClient { region = "us-west-2" }.use { supportClient ->
        val response = supportClient.createCase(caseRequest)
        return response.caseId
    }
}

suspend fun displaySevLevels(): String {
    var levelName = ""
    val severityLevelsRequest =
        DescribeSeverityLevelsRequest {
            language = "en"
        }

    SupportClient { region = "us-west-2" }.use { supportClient ->
        val response = supportClient.describeSeverityLevels(severityLevelsRequest)
        response.severityLevels?.forEach { sevLevel ->
            println("The severity level name is: ${sevLevel.name}")
            if (sevLevel.name == "High") {
                levelName = sevLevel.name!!
            }
        }
        return levelName
    }
}

// Return a List that contains a Service name and Category name.
suspend fun displayServices(): List<String> {
    var serviceCode = ""
    var catName = ""
    val sevCatList = mutableListOf<String>()
    val servicesRequest =
        DescribeServicesRequest {
            language = "en"
        }

    SupportClient { region = "us-west-2" }.use { supportClient ->
        val response = supportClient.describeServices(servicesRequest)
        println("Get the first 10 services")
        var index = 1

        response.services?.forEach { service ->
            if (index == 11) {
                return@forEach
            }

            println("The Service name is ${service.name}")
            if (service.name == "Account") {
                serviceCode = service.code.toString()
            }

            // Get the categories for this service.
            service.categories?.forEach { cat ->
                println("The category name is ${cat.name}")
                if (cat.name == "Security") {
                    catName = cat.name!!
                }
            }
            index++
        }
    }

    // Push the two values to the list.
    serviceCode.let { sevCatList.add(it) }
    catName.let { sevCatList.add(it) }
    return sevCatList
}

操作

以下代码示例演示如何使用 AddAttachmentsToSet。

SDK对于 Kotlin 来说
注意

还有更多相关信息 GitHub。查找完整示例，学习如何在 AWS 代码示例存储库中进行设置和运行。

suspend fun addAttachment(fileAttachment: String): String? {
    val myFile = File(fileAttachment)
    val sourceBytes = (File(fileAttachment).readBytes())
    val attachmentVal =
        Attachment {
            fileName = myFile.name
            data = sourceBytes
        }

    val setRequest =
        AddAttachmentsToSetRequest {
            attachments = listOf(attachmentVal)
        }

    SupportClient { region = "us-west-2" }.use { supportClient ->
        val response = supportClient.addAttachmentsToSet(setRequest)
        return response.attachmentSetId
    }
}

以下代码示例演示如何使用 AddCommunicationToCase。

SDK对于 Kotlin 来说
注意

还有更多相关信息 GitHub。查找完整示例，学习如何在 AWS 代码示例存储库中进行设置和运行。

suspend fun addAttachSupportCase(
    caseIdVal: String?,
    attachmentSetIdVal: String?,
) {
    val caseRequest =
        AddCommunicationToCaseRequest {
            caseId = caseIdVal
            attachmentSetId = attachmentSetIdVal
            communicationBody = "Please refer to attachment for details."
        }

    SupportClient { region = "us-west-2" }.use { supportClient ->
        val response = supportClient.addCommunicationToCase(caseRequest)
        if (response.result) {
            println("You have successfully added a communication to an AWS Support case")
        } else {
            println("There was an error adding the communication to an AWS Support case")
        }
    }
}

以下代码示例演示如何使用 CreateCase。

SDK对于 Kotlin 来说
注意

还有更多相关信息 GitHub。查找完整示例，学习如何在 AWS 代码示例存储库中进行设置和运行。

suspend fun createSupportCase(
    sevCatListVal: List<String>,
    sevLevelVal: String,
): String? {
    val serCode = sevCatListVal[0]
    val caseCategory = sevCatListVal[1]
    val caseRequest =
        CreateCaseRequest {
            categoryCode = caseCategory.lowercase(Locale.getDefault())
            serviceCode = serCode.lowercase(Locale.getDefault())
            severityCode = sevLevelVal.lowercase(Locale.getDefault())
            communicationBody = "Test issue with ${serCode.lowercase(Locale.getDefault())}"
            subject = "Test case, please ignore"
            language = "en"
            issueType = "technical"
        }

    SupportClient { region = "us-west-2" }.use { supportClient ->
        val response = supportClient.createCase(caseRequest)
        return response.caseId
    }
}

  • 有关API详细信息，请参阅CreateCase中的 Kotlin AWS SDK API 参考。

以下代码示例演示如何使用 DescribeAttachment。

SDK对于 Kotlin 来说
注意

还有更多相关信息 GitHub。查找完整示例，学习如何在 AWS 代码示例存储库中进行设置和运行。

suspend fun describeAttachment(attachId: String?) {
    val attachmentRequest =
        DescribeAttachmentRequest {
            attachmentId = attachId
        }

    SupportClient { region = "us-west-2" }.use { supportClient ->
        val response = supportClient.describeAttachment(attachmentRequest)
        println("The name of the file is ${response.attachment?.fileName}")
    }
}

以下代码示例演示如何使用 DescribeCases。

SDK对于 Kotlin 来说
注意

还有更多相关信息 GitHub。查找完整示例，学习如何在 AWS 代码示例存储库中进行设置和运行。

suspend fun getOpenCase() {
    // Specify the start and end time.
    val now = Instant.now()
    LocalDate.now()
    val yesterday = now.minus(1, ChronoUnit.DAYS)
    val describeCasesRequest =
        DescribeCasesRequest {
            maxResults = 20
            afterTime = yesterday.toString()
            beforeTime = now.toString()
        }

    SupportClient { region = "us-west-2" }.use { supportClient ->
        val response = supportClient.describeCases(describeCasesRequest)
        response.cases?.forEach { sinCase ->
            println("The case status is ${sinCase.status}")
            println("The case Id is ${sinCase.caseId}")
            println("The case subject is ${sinCase.subject}")
        }
    }
}

  • 有关API详细信息，请参阅DescribeCases中的 Kotlin AWS SDK API 参考。

以下代码示例演示如何使用 DescribeCommunications。

SDK对于 Kotlin 来说
注意

还有更多相关信息 GitHub。查找完整示例，学习如何在 AWS 代码示例存储库中进行设置和运行。

suspend fun listCommunications(caseIdVal: String?): String? {
    val communicationsRequest =
        DescribeCommunicationsRequest {
            caseId = caseIdVal
            maxResults = 10
        }

    SupportClient { region = "us-west-2" }.use { supportClient ->
        val response = supportClient.describeCommunications(communicationsRequest)
        response.communications?.forEach { comm ->
            println("the body is: " + comm.body)
            comm.attachmentSet?.forEach { detail ->
                return detail.attachmentId
            }
        }
    }
    return ""
}

以下代码示例演示如何使用 DescribeServices。

SDK对于 Kotlin 来说
注意

还有更多相关信息 GitHub。查找完整示例，学习如何在 AWS 代码示例存储库中进行设置和运行。

// Return a List that contains a Service name and Category name.
suspend fun displayServices(): List<String> {
    var serviceCode = ""
    var catName = ""
    val sevCatList = mutableListOf<String>()
    val servicesRequest =
        DescribeServicesRequest {
            language = "en"
        }

    SupportClient { region = "us-west-2" }.use { supportClient ->
        val response = supportClient.describeServices(servicesRequest)
        println("Get the first 10 services")
        var index = 1

        response.services?.forEach { service ->
            if (index == 11) {
                return@forEach
            }

            println("The Service name is ${service.name}")
            if (service.name == "Account") {
                serviceCode = service.code.toString()
            }

            // Get the categories for this service.
            service.categories?.forEach { cat ->
                println("The category name is ${cat.name}")
                if (cat.name == "Security") {
                    catName = cat.name!!
                }
            }
            index++
        }
    }

    // Push the two values to the list.
    serviceCode.let { sevCatList.add(it) }
    catName.let { sevCatList.add(it) }
    return sevCatList
}

  • 有关API详细信息，请参阅DescribeServices中的 Kotlin AWS SDK API 参考。

以下代码示例演示如何使用 DescribeSeverityLevels。

SDK对于 Kotlin 来说
注意

还有更多相关信息 GitHub。查找完整示例，学习如何在 AWS 代码示例存储库中进行设置和运行。

suspend fun displaySevLevels(): String {
    var levelName = ""
    val severityLevelsRequest =
        DescribeSeverityLevelsRequest {
            language = "en"
        }

    SupportClient { region = "us-west-2" }.use { supportClient ->
        val response = supportClient.describeSeverityLevels(severityLevelsRequest)
        response.severityLevels?.forEach { sevLevel ->
            println("The severity level name is: ${sevLevel.name}")
            if (sevLevel.name == "High") {
                levelName = sevLevel.name!!
            }
        }
        return levelName
    }
}

以下代码示例演示如何使用 ResolveCase。

SDK对于 Kotlin 来说
注意

还有更多相关信息 GitHub。查找完整示例，学习如何在 AWS 代码示例存储库中进行设置和运行。

suspend fun resolveSupportCase(caseIdVal: String) {
    val caseRequest =
        ResolveCaseRequest {
            caseId = caseIdVal
        }
    SupportClient { region = "us-west-2" }.use { supportClient ->
        val response = supportClient.resolveCase(caseRequest)
        println("The status of case $caseIdVal is ${response.finalCaseStatus}")
    }
}

  • 有关API详细信息，请参阅ResolveCase中的 Kotlin AWS SDK API 参考。