AiAgentSearchCriteria

A boolean flag indicating whether the contact initially handled by this AI agent was escalated to a human agent.

Type: Boolean

Required: No

The use case or scenario for which the AI agent is involved in the contact.

Type: String

Valid Values: AgentAssistance | SelfService

Required: No

ID of the AI Agent that was involved in the contact.

Type: String

Length Constraints: Minimum length of 0. Maximum length of 128.

Pattern: [a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}(:[A-Z0-9_$]+){0,1}$|^arn:[a-z-]*?:wisdom:[a-z0-9-]*?:[0-9]{12}:[a-z-]*?/[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}(?:/[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}){0,2}(:[A-Z0-9_$]+){0,1}

Required: No

Version of the AI agent that was involved in the contact. ID is required if VersionNumber is passed.

Type: Integer

Required: No