AssociatedContactSummary
Contact summary of a contact in contact tree associated with unique identifier.
Contents
- Channel
-
How the contact reached your contact center.
Type: String
Valid Values:
VOICE | CHAT | TASK | EMAILRequired: No
- ContactArn
-
The Amazon Resource Name (ARN) of the contact
Type: String
Required: No
- ContactId
-
The identifier of the contact in this instance of Amazon Connect.
Type: String
Length Constraints: Minimum length of 1. Maximum length of 256.
Required: No
- DisconnectTimestamp
-
The timestamp when the customer endpoint disconnected from Amazon Connect.
Type: Timestamp
Required: No
- InitialContactId
-
If this contact is related to other contacts, this is the ID of the initial contact.
Type: String
Length Constraints: Minimum length of 1. Maximum length of 256.
Required: No
- InitiationMethod
-
Indicates how the contact was initiated.
Type: String
Valid Values:
INBOUND | OUTBOUND | TRANSFER | QUEUE_TRANSFER | CALLBACK | API | DISCONNECT | MONITOR | EXTERNAL_OUTBOUND | WEBRTC_API | AGENT_REPLY | FLOWRequired: No
- InitiationTimestamp
-
The date and time this contact was initiated, in UTC time.
Type: Timestamp
Required: No
- PreviousContactId
-
If this contact is not the first contact, this is the ID of the previous contact.
Type: String
Length Constraints: Minimum length of 1. Maximum length of 256.
Required: No
- RelatedContactId
-
The contactId that is related to this contact.
Type: String
Length Constraints: Minimum length of 1. Maximum length of 256.
Required: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
