HistoricalMetric
Contains information about a historical metric. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.
Contents
- Name
-
The name of the metric.
Type: String
Valid Values:
CONTACTS_QUEUED | CONTACTS_HANDLED | CONTACTS_ABANDONED | CONTACTS_CONSULTED | CONTACTS_AGENT_HUNG_UP_FIRST | CONTACTS_HANDLED_INCOMING | CONTACTS_HANDLED_OUTBOUND | CONTACTS_HOLD_ABANDONS | CONTACTS_TRANSFERRED_IN | CONTACTS_TRANSFERRED_OUT | CONTACTS_TRANSFERRED_IN_FROM_QUEUE | CONTACTS_TRANSFERRED_OUT_FROM_QUEUE | CONTACTS_MISSED | CALLBACK_CONTACTS_HANDLED | API_CONTACTS_HANDLED | OCCUPANCY | HANDLE_TIME | AFTER_CONTACT_WORK_TIME | QUEUED_TIME | ABANDON_TIME | QUEUE_ANSWER_TIME | HOLD_TIME | INTERACTION_TIME | INTERACTION_AND_HOLD_TIME | SERVICE_LEVELRequired: No
- Statistic
-
The statistic for the metric.
Type: String
Valid Values:
SUM | MAX | AVGRequired: No
- Threshold
-
The threshold for the metric, used with service level metrics.
Type: Threshold object
Required: No
- Unit
-
The unit for the metric.
Type: String
Valid Values:
SECONDS | COUNT | PERCENTRequired: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
