MetricFilterV2
Contains information about the filter used when retrieving metrics.
MetricFiltersV2 can be used on the following metrics:
AVG_AGENT_CONNECTING_TIME, CONTACTS_CREATED,
CONTACTS_HANDLED, SUM_CONTACTS_DISCONNECTED.
Contents
- MetricFilterKey
-
The key to use for filtering data.
Valid metric filter keys:
-
ANSWERING_MACHINE_DETECTION_STATUS
-
CASE_STATUS
-
DISCONNECT_REASON
-
FLOWS_ACTION_IDENTIFIER
-
FLOWS_NEXT_ACTION_IDENTIFIER
-
FLOWS_OUTCOME_TYPE
-
FLOWS_RESOURCE_TYPE
-
INITIATION_METHOD
Type: String
Required: No
-
- MetricFilterValues
-
The values to use for filtering data. Values for metric-level filters can be either a fixed set of values or a customized list, depending on the use case.
For valid values of metric-level filters
INITIATION_METHOD,DISCONNECT_REASON, andANSWERING_MACHINE_DETECTION_STATUS, see ContactTraceRecord in the Amazon Connect Administrator Guide.For valid values of the metric-level filter
FLOWS_OUTCOME_TYPE, see the description for the Flow outcome metric in the Amazon Connect Administrator Guide.For valid values of the metric-level filter
BOT_CONVERSATION_OUTCOME_TYPE, see the description for the Bot conversations completed in the Amazon Connect Administrator Guide.For valid values of the metric-level filter
BOT_INTENT_OUTCOME_TYPE, see the description for the Bot intents completed metric in the Amazon Connect Administrator Guide.Type: Array of strings
Array Members: Minimum number of 1 item. Maximum number of 10 items.
Required: No
- Negate
-
If set to
true, the API response contains results that filter out the results matched by the metric-level filters condition. By default,Negateis set tofalse.Type: Boolean
Required: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
