RealTimeContactAnalysisSegmentEvent

Segment type describing a contact event.

EventType

Type of the event. For example, application/vnd.amazonaws.connect.event.participant.left.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 128.

Required: Yes

Id

The identifier of the contact event.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: Yes

Time

Field describing the time of the event. It can have different representations of time.

Note: This object is a Union. Only one member of this object can be specified or returned.

Required: Yes

DisplayName

The display name of the participant. Can be redacted.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

ParticipantId

The identifier of the participant.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

ParticipantRole

The role of the participant. For example, is it a customer, agent, or system.

Type: String

Valid Values: AGENT | CUSTOMER | SYSTEM | CUSTOM_BOT | SUPERVISOR

Required: No

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