OnZendeskTicketStatusUpdate

Operator - "EQUALS"

Operands – An array of string, array length can only be 1. Value is one of "question", "incident", "problem", "task"

ComparisonValue – "$.ThirdParty.Zendesk.StatusUpdate.Type"

Negate - true or false. If set to true, it means If ticket type does not equal to the type specified in the Operands.

Operator - "EQUALS"

Operands – An array of string, array length can only be 1. Value is one of "low", "normal", "high", "urgent"

ComparisonValue – "$.ThirdParty.Zendesk.StatusUpdate.Priority"

Negate - true or false. If set to true, it means If ticket priority does not equal to the priority specified in the Operands.

Operator - "EQUALS"

Operands – An array of string, array length can only be 1. Value is one of "open", "pending", "solved", "close", "hold"

ComparisonValue – "$.ThirdParty.Zendesk.StatusUpdate.Status"

Negate - true or false. If set to true, it means If ticket status does not equal to the status specified in the Operands..

Operator - "EQUALS"

Operands – An array of string, array length can only be 1. Value is a requester id.

ComparisonValue – "$.ThirdParty.Zendesk.StatusUpdate.RequesterId"

Negate - true or false. If set to true, it means If requester id does not equal to the requester id specified in the Operands..

Operator - "EQUALS"

Operands – An array of string, array length can only be 1. Value is a submitter id.

ComparisonValue – "$.ThirdParty.Zendesk.StatusUpdate.SubmitterId"

Negate - true or false. If set to true, it means If submitter id does not equal to the submitter id specified in the Operands..

Operator - "EQUALS"

Operands – An array of string, array length can only be 1. Value is an assignee id.

ComparisonValue – "$.ThirdParty.Zendesk.StatusUpdate.AssigneeId"

Negate - true or false. If set to true, it means If assignee id does not equal to the assignee id specified in the Operands..

Operator - "EQUALS"

Operands – An array of string, array length can only be 1. Value is an organization id.

ComparisonValue – "$.ThirdParty.Zendesk.StatusUpdate.OrganizationId"

Negate - true or false. If set to true, it means If organization id does not equal to the organization id specified in the Operands..

Operator - "EQUALS"

Operands – An array of string, array length can only be 1. Value is a brand id.

ComparisonValue – "$.ThirdParty.Zendesk.StatusUpdate.BrandId"

Negate - true or false. If set to true, it means If brand id does not equal to the brand id specified in the Operands.

Operator - "EQUALS"

Operands – An array of string, array length can only be 1. Value is a form id.

ComparisonValue – "$.ThirdParty.Zendesk.StatusUpdate.FormId"

Negate - true or false. If set to true, it means If form id does not equal to the form id specified in the Operands.

Operator - "EQUALS"

Operands – An array of string, array length can only be 1. Value is an external id.

ComparisonValue – "$.ThirdParty.Zendesk.StatusUpdate.ExternalId"

Negate - true or false. If set to true, it means If external id does not equal to the external id specified in the Operands.

Operator - "EQUALS"

Operands – An array of string, array length can only be 1. Value is a channel string.

ComparisonValue – "$.ThirdParty.Zendesk.StatusUpdate.Channel"

Negate - true or false. If set to true, it means If channel value does not equal to the channel string specified in the Operands.

Operator - "CONTAINS"

Operands – An array of string, array length can only be 1. Value is a tag string.

ComparisonValue – "$.ThirdParty.Zendesk.StatusUpdate.Tags"

Negate - true or false. If set to true, it means If tag value does not equal to the tag string specified in the Operands.