Signing Up for AWS GovCloud (US) Support

Support is available for the AWS GovCloud (US) Regions. As an AWS GovCloud (US) customer, you have access to a dedicated team of US-based, US citizen support engineers 24 hours a day, 7 days a week by phone, email, and chat. AWS Support makes every reasonable effort to ensure technical support cases for the AWS GovCloud (US) Regions are handled exclusively by US-based personnel who are US citizens throughout the entire case lifecycle. Billing and account questions route through your associated commercial account and may be handled by teams outside the AWS GovCloud (US) Regions. For more information, see AWS GovCloud (US) Region Support.

To sign up for AWS Customer Support for the AWS GovCloud (US) Region, go to the customer support sign-up page. You sign up for support by using the standard AWS account root user credentials that were used to sign up for your AWS GovCloud (US) account. You can sign up for Business Level support or submit a request for Enterprise Level support by completing the Enterprise Support form or submit a request for Unified Operations level support by completing the Unified Operations form.

For more information about the differences with AWS Support in the AWS GovCloud (US) Regions, see AWS Support.