Upgrading to AWS Service Management Connector from a previous Connector version
To upgrade to AWS Service Management Connector from a previous Connector version in a ServiceNow Production instance, you must:
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Install the Connector in a ServiceNow sandbox instance.
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Follow the Connector installation instructions starting at baseline permissions.
Note
There is a known issue with committing update sets that have a previous version of the Connector installed.
Previewing the update set is successful. However, at the conclusion of the committing update, an error appears that states: “Version loading was stopped by DictionaryUpdateLoader….”
We consider these errors as false positives. After further testing, we determined there is no impact on the update set. AWS logs a ServiceNow support case and provides a new release if needed.
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Compare the two versions to plan how you manage your ServiceNow Development.
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Determine how you want to address Service Catalog provisioned products in previous releases.
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Create a check list of all your transition action items that include, but are not limited to:
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Transition plan
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Decision point on Service Catalog provisioned products
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Steps to update or install the Connector in ServiceNow development to production environments
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ServiceNow platform admin communications
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End user communications
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